Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Coursera service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Coursera: Easy Method
What is Coursera
Overview
Coursera is an online learning platform that partners with universities and organisations to offer courses, specializations, guided projects and certificates.
Courses may be free to audit or paid for certificates and subscriptions such as Coursera Plus, with billing options varying by platform and region.
Offerings
Offerings include individual courses, multi-course specializations, guided projects and subscription plans that grant broader access to course content.
Purchases can be one-time payments or recurring subscriptions through Coursera or third-party marketplaces like the Apple App Store and Google Play.
How to cancel Coursera
Cancel on web (Coursera account)
Use your Coursera account to manage and cancel subscriptions from the "My Purchases" page or via the Learner Help Center.
Cancellation stops future billing and usually takes effect at the end of the current billing period. See Coursera terms for details: Coursera Terms.
Cancel via app marketplaces
- If you bought via Apple App Store or Google Play, you must cancel through that marketplace.
- Coursera does not control marketplace billing or refunds for in-app purchases; follow Apple or Google instructions for cancellation and refund requests.
Practical cancellation steps
- Sign in to Coursera and go to My Purchases (or the account/subscription section).
- Locate the subscription or purchase and choose "Cancel" or "Manage subscription".
- If billed through Apple or Google, open your App Store/Google Play subscriptions and cancel there.
- Keep screenshots or confirmation emails as proof of cancellation.
What happens when you cancel
Access after cancellation
When you cancel a subscription on Coursera the service typically remains active until the end of your paid billing period.
Access to course content and ability to earn a certificate may continue until that period ends, depending on the plan.
Billing and data
Cancelling stops auto-renewal but does not automatically delete your Coursera account or course progress.
You can export or keep records of progress, and Coursera retains account data according to its policies; save receipts if you need proof for disputes.
Will I get a refund?
Standard refund rules
- One-time course or specialization purchases: refund available if cancelled within 7 days of payment or before earning a certificate, whichever comes first.
- Annual subscriptions (e.g. Coursera Plus annual): refund available if cancelled within 14 days of payment.
- Monthly subscriptions: generally no refund after billing; a 7-day free trial may apply prior to the first charge.
Exceptions and third-party purchases
- Guided Projects: Coursera does not offer refunds for Guided Projects.
- If you purchased via Apple App Store or Google Play, refunds and cancellations are handled by that marketplace and follow their policies.
- For full policy text see Coursera Terms: Coursera Terms.
Coursera plans and pricing
Quick pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Coursera Plus (App Store) | NZ$94.99 | Monthly (in-app subscription) | Unlimited access via app-based subscription |
| Specialization Subscription (App Store) | NZ$37.99 | Monthly | Access to a single Specialization via app-based subscription |
| Coursera subscription (NZ comparison) | NZ$59 - 99 | Monthly | Subscription (approximate Coursera Plus monthly equivalent) |
| Individual course certificate | NZ$50 - 300 | Per course | One-off price for certificate |
Notes
App Store in-app pricing provides exact NZD figures for subscriptions.
Pricing listed on third-party comparison sites may vary and is indicative: see the App Store listing and local comparison sites for details: Coursera on Apple App Store, Course Compare NZ.
Your consumer rights in New Zealand
Key laws
The Consumer Guarantees Act (CGA) 1993 requires services to be provided with reasonable care and skill, fit for purpose and completed in a reasonable time.
The Fair Trading Act prohibits misleading or deceptive conduct in commercial practices, including pricing and subscription mechanics.
What this means for you
- Coursera cannot contract out of the CGA; a "no refunds" clause cannot override statutory guarantees.
- There is no general cooling-off right for online purchases in NZ, so change-of-mind refunds are not automatically required unless the seller’s policy provides them.
- If you believe Coursera has misled you about billing or features, the Fair Trading Act may apply.
Customer experiences
Positive feedback
Many users appreciate free course access and the core learning features such as video lectures, quizzes and structured content.
Some reviewers note value from free auditing and occasional paid certificates for professional development.
Common complaints
- Reports of unexpected or recurring charges and unclear receipts or transaction confirmations.
- Difficulty cancelling subscriptions, especially when purchases were made through app marketplaces.
- Frustration with customer support being automated or unhelpful in refund disputes.
Reviews summarised from public sources such as Trustpilot reflect both positive and negative experiences: Trustpilot NZ.
Documentation checklist
What to collect
- Order confirmation emails, receipts or transaction IDs.
- Screenshots showing subscription status, billing date and amount.
- Account email, course or specialization name, and date you enrolled or were billed.
How to present it
- Provide clear chronological evidence when contacting support (dates, amounts, account used).
- If purchased through Apple/Google, include marketplace transaction receipts and the App Store/Play order ID.
- Keep bank/card statements that show the charge if you need to dispute payment.
Common mistakes
Billing misunderstandings
Many users forget that app-store purchases must be cancelled in the App Store or Google Play, not in the Coursera website settings.
Assuming a free trial prevents all charges is also common; trials convert to paid plans if not cancelled before the trial expires.
Support interactions
Failing to keep confirmation screenshots or contacting the wrong support channel can delay resolutions.
Also, opening disputes without first cancelling the subscription at the source (marketplace vs Coursera) can prolong billing issues.
Comparative recap
At a glance
| Item | Can cancel via Coursera web? | Refund possible? | Where to request refund/cancellation |
|---|---|---|---|
| Subscription bought on Coursera web | Yes | Annual: 14 days; Monthly: generally no | My Purchases page or Learner Help Center (Terms) |
| Subscription via Apple App Store / Google Play | No (must cancel via marketplace) | Depends on marketplace policy | Request via Apple or Google Play support |
| One-time course/specialization purchase | Manage in account (refund rules apply) | Refund within 7 days or before certificate | Coursera My Purchases or Learner Help Center |
| Guided Projects | Manage subscription where purchased | No refunds | Coursera support (refunds not provided) |
Notes
Always check whether your purchase was processed through Coursera or a third-party marketplace before requesting cancellation or a refund.
Keep proof of transactions and timestamps to support any dispute or refund request.
After cancelling
Check your accounts
Verify that auto-renewal is turned off and that you received a cancellation confirmation or screenshot.
Monitor your bank/card statements for the next billing cycle to ensure no further charges occur.
Useful links and next steps
- Coursera Terms and policies: https://www.coursera.org/about/terms
- Coursera Help / Learner Help Center: https://www.coursera.org (use account help or My Purchases)
- NZ consumer guidance on returns and refunds: Consumer.org.nz - Returns and refunds
- Fair Trading information: Commerce Commission - Your rights
Address
Legal address
Coursera Legal Department, 381 E Evelyn Ave., Mountain View, CA 94041, United States.
Mailing instructions
No specific New Zealand postal address was identified. For legal notices, use the legal address above and also contact Coursera via their Help Center for account-specific queries.
Keep copies of any mailed correspondence and confirm receipt if you send documents by post or email.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.