To cancel your Epic Reading subscription, sign in to your account, navigate to the subscription settings, and follow the cancellation prompts. You can also send a written cancellation request via registered mail to ensure proof.

Q: How do I request a refund after canceling my Epic subscription?

If you cancel your Epic subscription, you can request a refund within 14 days if you meet the eligibility criteria. Submit your refund request through the appropriate channels, and consider sending a written request via registered mail for tracking.

Q: What happens to my access to Epic content after cancellation?

When you cancel your Epic subscription, you will lose access to all content associated with your account, including any purchased items or downloadable content. Ensure to back up any important data before cancellation.

Q: Are there any fees associated with canceling my Epic subscription?

Generally, there are no cancellation fees for Epic subscriptions, but specific services like Epic Events may incur charges based on timing. Always check your booking terms for any applicable fees and consider sending a written inquiry via registered mail.

Q: How long does it take to process my cancellation request with Epic?

The processing time for cancellation requests can vary based on the service and your billing cycle. Typically, it may take a few days to confirm your cancellation, so consider sending a written request via registered mail to expedite the process.

What is Epic

Overview

Epic is a company that operates several services, the best known being the Epic Games Store for digital PC/Mac games and related products, plus event booking services in some markets and other consumer apps.

Epic also offers subscriptions such as Fortnite Crew and runs events and experiences under Epic Events in New Zealand.

Services relevant to cancellation

Key services covered here are: Epic Games Store (digital game purchases), mobile purchases via iOS/Android, and Epic Events bookings in New Zealand.

Cancellation and refund rules vary by service, platform and whether the purchase is marked refundable or self-refundable.

How to cancel Epic

Cancel digital purchases on PC/Mac

Sign in to your Epic Games account at Transactions.
Locate the purchase marked refundable or self-refundable and follow the on-screen refund request steps.
Requests are generally accepted only within 14 days and if playtime is under 2 hours for PC/Mac purchases.

Cancel on mobile and cancel event bookings

iOS purchases: request refunds via the Apple App Store within platform rules; eligible if marked refundable and usually within 2 hours of purchase.
Android purchases: request refunds via Google Play within platform rules; eligible if marked refundable and usually within 2 hours of purchase.
Epic Events (NZ) bookings: cancel via the booking confirmation channel (email or the booking website) and expect charges depending on timing (see refund section).

What happens when you cancel

Access and content

For digital purchases, if a refund is granted the licence is revoked and access to the game or content is removed from your account.

Purchased downloadable content or in-game items may also be removed when a refund is processed.

Renewals and account data

Canceling a subscription stops future automatic renewals, but previously charged periods remain unless a refund is approved under the refund rules.

Epic retains account and transaction data in line with its privacy policy; cancelling does not automatically delete your account or data.

Will I get a refund?

Epic Games Store refund rules

PC/Mac purchases: refunds are possible within 14 days of purchase and if playtime is under 2 hours, for purchases marked refundable or self-refundable.

Mobile (iOS/Android): refunds are limited to purchases marked refundable and are generally eligible only within 2 hours of purchase via the platform's refund process.

Epic Events and exceptions

Epic Events (NZ) refunds follow the event booking policy: cancellations >7 days incur a 20% charge, <7 days 50%, <1 day the greater of 3 days' hire or 50% of the booking value, and no-shows are charged the full amount.

If an organiser cancels due to force majeure there is typically no automatic refund, but partial refunds or credits may be offered at the organiser's discretion.

Epic plans and pricing

Subscription example

The primary subscription shown is Fortnite Crew; pricing is USD-denominated on Epic's site and is commonly presented in US dollars.

Local NZD equivalents may vary with exchange rates and are not always listed officially by Epic.

Price table

Plan	Price	Period	Features
Fortnite Crew	US$11.99 (approx. NZ$20.00)	Monthly	Battle Pass, monthly Crew Pack, 1,000 V-bucks/month, Rocket Pass Premium in Rocket League, multiple themed passes

Your consumer rights in New Zealand

Digital purchases and consumer law

New Zealand consumer law (including the Fair Trading Act and Consumer Guarantees) may apply where a product is defective or misrepresented.

There is no general statutory 14-day cooling-off right for digital content in New Zealand; statutory rights depend on the nature of the failure or misrepresentation.

Events and booking guarantees

Epic Events' stated cancellation and refund terms apply unless overridden by consumer guarantees in cases of major failure or misleading conduct.

If you believe a business has breached consumer law you can contact consumer protection agencies such as Consumer Protection NZ.

Customer experiences

Positive feedback

Some users praise Epic's reading app for a strong selection of children's books and an engaging experience for kids and families.

Positive comments highlight ease of use and how the app supports reading development in children.

Negative feedback

Common complaints include difficulty cancelling subscriptions, login or access technical issues, and concerns about automatic renewals or billing practices.

Users also report mixed experiences with customer support responsiveness for refunds or technical problems.

Documentation checklist

What to gather for digital refunds

Account email and username used with Epic.
Order number or transaction ID from your receipt.
Proof of purchase (receipt, bank/credit card statement showing the charge).

What to gather for event cancellations

Booking reference and event date/time.
Confirmation emails and any terms accepted at booking.
Photos or screenshots of communications if you are disputing a charge or cancellation policy.

Common mistakes

Missing eligibility windows

Many users miss the time windows required for refunds (14 days and <2 hours playtime on PC/Mac; ~2 hours on mobile).

Check playtime and purchase timestamp immediately if you plan to request a refund.

Using wrong platform for refunds

Another common error is requesting a refund through Epic for a purchase made via the App Store or Google Play instead of using the platform's refund process.

Always initiate refunds through the platform where the purchase was made when required by that store.

Comparative recap

Quick comparison

Service	Cancellation window / conditions	Refund likelihood
Epic Games Store (PC/Mac)	Within 14 days and under 2 hours playtime; purchase must be marked refundable	Refund likely if conditions met and purchase eligible; returned to original payment method or Epic balance
Mobile purchases (iOS / Android)	Platform refunds required; generally eligible within ~2 hours if marked refundable	Refund evaluated by App Store/Google Play; Epic cannot directly refund platform charges in many cases
Epic Events (New Zealand)	>7 days: 20% charge; <7 days: 50% charge; <1 day: greater of 3 days hire or 50% booking; no-show: full	Partial refunds per booking terms; organiser cancellations may offer credit or partial refunds but force majeure often limits refunds

After cancelling

Follow-up steps

Keep confirmation emails and transaction IDs after submitting a cancellation or refund request.

Monitor your payment method for refund processing; refunds return to the original payment method or Epic balance where applicable.

Helpful links

Epic Games Store refunds and purchases: Epic Games Store refunds.

Epic account transactions page: Transactions. Apple refund requests: Apple refund. Google Play refunds: Google Play refund.

Address

Primary contact address

Epic Games, Inc., Attn: Legal Department, 620 Crossroads Blvd., Cary, NC 27518, USA.

Epic does not maintain a dedicated postal address in New Zealand for cancellations; legal or postal matters use the US headquarters address above.

Other contact options

For support and account assistance use Epic's online help pages and transactions page linked above rather than postal mail for faster resolution.

If you have a consumer law issue in New Zealand, consider contacting local consumer protection authorities such as Consumer Protection NZ.

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Written by Sophie Wright

Former postal advisor · 7 years experience

Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.

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