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Cancellation service #1 in New Zealand
Fluent Forever is a language-learning service that offers an app, web portal, and paid live coaching options to help users learn new languages.
The service includes spaced-repetition exercises, pronunciation tools, and optional one-to-one coaching or bootcamps sold through the portal.
Users range from casual learners who subscribe monthly to students taking coached bootcamps or live lessons via the portal.
Subscriptions can be purchased through the Fluent Forever website, Apple App Store (iOS) or Google Play Store (Android).
When you cancel a subscription via the website or app, you keep access until the end of the paid term.
For App Store or Google Play cancellations, access usually continues until the current billing period expires.
Cancelling stops future renewals but does not usually delete your account or personal study data automatically.
If you wish to remove your account or data, contact Fluent Forever support and follow the portal or app deletion steps if provided.
Official policy: app subscriptions (website or app store purchases) are generally non-refundable.
Users may contact Customer Happiness to discuss a refund, but the published policy states no refund for app subscriptions.
Below are example prices shown in the New Zealand iOS App Store. Actual prices may vary slightly by user context or promotions.
Under New Zealand law, digital services are not automatically subject to a 14-day cooling-off period unless the provider explicitly offers one.
Fluent Forever does not offer a general 14-day statutory right to cancel or refund for app subscriptions.
Many users find the core language-learning content and SRS approach effective when the app functions as intended.
Live coaching and structured bootcamps can be valuable for motivated learners within the refund/windowed terms.
Some reviewers report difficulty cancelling subscriptions and describe unwanted recharges after cancellation.
Other complaints include slow or unhelpful support responses and instances where users say billing continued despite cancellation.
Example: Cancelling in the website portal does not stop App Store or Google Play billing if the subscription was purchased through those stores.
Always cancel through the same platform you used to subscribe: website portal, Google Play, or Apple App Store.
Example: Expecting a refund after the 24-hour coaching window or after a renewal; the policy is strict on timelines.
Keep receipts and cancellation confirmations; lack of documentation can make disputes harder with support or your payment provider.
Cancelling stops future renewals but usually does not create a refund. Coaching refunds are only available within 24 hours of purchase.
Be sure to cancel via the same place you bought the subscription and keep documentation of the cancellation.
Save your cancellation confirmation and check that no further renewals occur on your payment method.
If you notice continued charges after cancelling, contact Fluent Forever support and your payment provider immediately.
Fluent Forever Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States.
No specific New Zealand postal address is available; Fluent Forever appears to operate from the United States.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.