Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Intellectokids service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Intellectokids: Easy Method
What is Intellectokids
Overview
Intellectokids is a digital educational service for young children offering interactive learning content and personalised plans. It is provided by a company incorporated in Delaware and accessible via iOS, Android and direct web subscriptions.
Service delivery
The app delivers immediate access to content on purchase and may include Growth Plans that are personalised to a child’s needs. Subscriptions may be managed either through app stores or directly on the Intellectokids website.
How to cancel Intellectokids
Cancel via App Store (iOS)
- Open Settings on your iOS device.
- Tap your name → iTunes & App Store → Apple ID → View Apple ID → Subscriptions.
- Select Intellectokids Premium and tap “Cancel Subscription.”
- Intellectokids cannot cancel subscriptions made through the App Store for you.
- More details: App Store cancellation (Intellectokids Help).
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Menu → Subscriptions → select Intellectokids → tap Cancel.
- Intellectokids cannot cancel subscriptions made via Google Play on your behalf.
- More details: Google Play cancellation (Intellectokids Help).
Cancel a direct web subscription
- Log in at intellectokids.com and go to your account page.
- Click “Unsubscribe” next to your active plan to stop renewal.
- Alternatively, email support at support@intellectokids.com to request cancellation.
- Deleting the app does not cancel a subscription; you must follow the steps above.
- More details: Web cancellation (Intellectokids Help).
What happens when you cancel
Access and renewal
Cancelling stops automatic renewal of the subscription at the end of the current billing period. You generally keep access to paid content until that period expires.
For platform subscriptions (App Store/Google Play), the platform’s rules determine timing and access after cancellation.
Data and account
Your account and any progress data are typically retained unless you request deletion from Intellectokids support.
Contact support if you want data removed or if you need confirmation of cancellation in writing.
Will I get a refund?
Policy overview
For direct website subscriptions, Intellectokids states that by starting immediate access on purchase, users waive statutory withdrawal/refund rights.
This means general cancellation does not automatically entitle you to a refund under the provider’s stated policy.
Exceptions and how refunds are handled
- Technical malfunction: Refunds may be granted for the last subscription period if a serious technical malfunction (crashes, failure to launch) is reported within 30 days of payment.
- Growth Plan non-suitability: Refunds may be considered if expected results are not met, reported within 30 days with required evidence (see Documentation checklist).
- App Store purchases: Refunds must be requested from Apple; Intellectokids cannot issue those refunds. See Apple’s process.
- Google Play purchases: Request a refund via Google Play support or provide the receipt number (GPA... code) and user ID to support@intellectokids.com if eligible.
Requirements and timing
- Technical refund requests require device model/OS, steps to reproduce, and screenshots or video.
- Refunds are typically processed to the original payment method within about 14 days after approval.
- Report eligible issues within 30 days of the payment date to be considered.
- Refund policy reference: Intellectokids refund policy.
Intellectokids plans and pricing
Pricing table
| Plan | Price (NZD) |
|---|---|
| Basic / Monthly | Varies |
| Premium / Annual | Varies |
| Growth Plan (personalised) | Varies |
Notes on pricing
Exact New Zealand Dollar pricing was not available from Intellectokids’ public listings for 2024/2025.
Prices may vary by platform and location; always check the App Store, Google Play, or the Intellectokids website at purchase.
Your consumer rights in New Zealand
Key New Zealand laws
New Zealand consumers are protected by laws such as the Consumer Guarantees Act (CGA) and the Fair Trading Act. These laws require services to be fit for purpose and not misleading.
They can give remedies where a service is faulty, not as described, or misrepresented.
How those rights may apply
Contractual waivers of statutory rights (for example, waiving a cooling-off period) may be limited in enforceability under NZ law if the product or service is defective or advertising is misleading.
If you believe your rights under NZ law are breached, consider contacting the Commerce Commission or using dispute resolution avenues such as Consumer NZ or Citizens Advice Bureau.
Customer experiences
Positive feedback
- Many parents report the app is educational, colourful, user-friendly and engaging for early learning.
- Users cite improvements in speech, communication, early math and logic skills and praise the balance of fun and education.
Reported issues
- Complaints about unexpected or hidden charges, confusing billing and being charged after an alleged free trial.
- Reports of difficulties cancelling and obtaining refunds; some users state they were billed after unsubscribing.
- Some users describe the service as expensive or report excessive per-click charges.
Documentation checklist
For refund requests (technical or Growth Plan)
- Payment date and method (receipt or order number).
- Device model and operating system version.
- Detailed steps to reproduce the issue.
- Screenshots or video showing the problem.
- For Growth Plan disputes: evidence of following the plan for at least three consecutive days and 10 scanned completed educational pages where required.
For platform refunds and support
- For Google Play: the receipt number (starts with GPA...).
- Your Intellectokids user ID or account email.
- Any correspondence with support, including dates and responses.
Common mistakes
Deleting the app instead of cancelling
Many users delete the mobile app thinking this cancels the subscription. Deleting the app does not stop billing.
Always cancel via the App Store, Google Play, or the Intellectokids account page as appropriate.
Expecting automatic refunds without required proof
Assuming a refund will be granted after cancelling is a common error. Refunds are only available under narrow conditions and usually require specific evidence and timely reporting.
Not providing device details, reproduction steps, or purchase receipts can delay or prevent refund approval.
Comparative recap
Quick summary
| Platform | How to cancel | Who handles refunds | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Subscriptions. | Apple handles refunds; Intellectokids cannot issue App Store refunds. | Use Apple support for refund requests. See Intellectokids help: help. |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions. | Google Play handles refunds; Intellectokids can assist if you supply the receipt code. | You may request a refund via Google Play or send GPA receipt + user ID to support. |
| Web (direct) | Unsubscribe on your account page or email support. | Intellectokids handles refunds under its policy subject to conditions. | Immediate access on purchase can waive withdrawal rights; refunds limited to listed exceptions. |
Takeaway
Cancel through the correct platform to stop renewals and collect the required documentation quickly if you plan to request a refund.
Platform purchases and refunds follow the platform’s policies; direct purchases follow Intellectokids’ refund rules.
After cancelling
Contact and support
If you need confirmation or wish to request data deletion, contact support at support@intellectokids.com.
Help centre and refund policy links: Intellectokids Help Centre and Refund Policy.
If you remain unsatisfied in New Zealand
Consider contacting New Zealand authorities or consumer organisations for further advice, such as the Commerce Commission or Consumer NZ.
Commerce Commission: https://comcom.govt.nz (general guidance on consumer rights).
Address
Registered office
Intellectokids is incorporated in Delaware. Registered office for corporate correspondence:
919 North Market Street, Suite 950, City of Wilmington, New Castle 19801, Delaware, USA.
Correspondence for cancellations
For cancellation enquiries and support, email: support@intellectokids.com.
For App Store or Google Play billing issues, contact Apple or Google Play support directly as the store typically controls refunds for purchases made through their platforms.
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FAQ
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