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Cancel KEIKI WORLD
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Keiki World service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Keiki World: Easy Method
What is Keiki World
Overview
Keiki World is a digital app designed to support children's speech, communication, and learning through interactive content and activities.
Main features
The app offers guided exercises, educational games, and progress tracking aimed at early childhood development.
How to cancel Keiki World
If you subscribed via an app store
- Open the Apple App Store or Google Play Store on the device/account used to subscribe.
- Go to your subscriptions (Apple: Account > Subscriptions; Google Play: Menu > Payments & subscriptions > Subscriptions).
- Find "Keiki World" and choose "Cancel Subscription" to stop auto-renewal.
- Note: Cancelling inside the Keiki World app or on the website will not stop app-store billing.
If you subscribed directly via the Keiki World website
- Email support@keiki.app at least 24 hours before the end of your trial or current subscription period to request cancellation.
- Include your account email, subscription ID (if known), and request a cancellation effective immediately or at period end.
- Keep a copy of your sent email and any reply from support for your records.
What happens when you cancel
Access after cancellation
When you cancel, you will generally keep access until the end of the paid billing period or trial period you already paid for.
Renewal and data
Auto-renewal will be stopped for future billing once cancellation is confirmed through the correct channel (app store or support email).
Account data retention is governed by Keiki World’s privacy policy; contact support@keiki.app to request details or account changes.
Will I get a refund?
Refunds for app store purchases
Subscriptions bought through the Apple App Store or Google Play are subject to the app store's refund policies.
Keiki World cannot issue refunds for purchases made via an App Store; you must request any refund through that store.
Refunds for website purchases and exceptions
- Subscriptions purchased via Keiki World’s website are generally non-refundable since digital content is delivered immediately.
- Refunds for website purchases may be offered only at the company’s discretion; outcomes can vary by case.
- There is no automatic 14-day statutory withdrawal right for New Zealand users; EU-specific provisions apply only to eligible EU residents under certain conditions.
Keiki World plans and pricing
Plan summary
The public Terms & Conditions do not list specific plan prices in the source data available for this guide.
Pricing table
| Plan | Price | Billing cycle |
|---|---|---|
| Monthly | Varies | Varies |
| Annual | Varies | Varies |
| Free trial | Varies | Varies |
Your consumer rights in New Zealand
Key protections
Under New Zealand’s Consumer Guarantees Act (CGA), services must be provided with reasonable care and skill and fit for purpose.
Remedies available
- If the service fails to meet CGA guarantees you may be entitled to a remedy such as repair, replacement, or refund.
- For more details see the official guidance at the New Zealand consumer protection site.
Customer experiences
Positive feedback
Many users praise Keiki World for being engaging and helpful for children’s speech and learning development.
Some reviewers report prompt, helpful customer support and successful refunds in certain cases.
Negative feedback
Common complaints include unexpected or multiple charges and unclear pricing presentation in some user reports.
Some customers reported partial or denied refunds and described billing practices as misleading in a few reviews.
Documentation checklist
What to gather before contacting support
- Account email used to subscribe and app-store account identifier (if applicable).
- Subscription or order ID, receipt, and billing dates.
- Evidence such as screenshots of subscription pages, bank/credit card statements showing charges, and any prior emails to support.
Why this helps
- Clear documentation speeds up verification and increases the chance of a favorable outcome.
- Keep copies of all communications until the issue is fully resolved.
Common mistakes
Canceling in the wrong place
A frequent mistake is cancelling inside the Keiki World app or website when the subscription was made through Apple or Google.
That will not stop future billing; you must cancel in your app-store account settings for those subscriptions.
Timing and refund assumptions
Another error is missing the 24-hour cancellation window for direct website subscriptions and assuming an automatic refund will follow.
Website purchases are generally non-refundable and refunds are discretionary, so assume you may need to escalate if you believe billing was incorrect.
Comparative recap
How to cancel - quick comparison
| Subscription type | Where to cancel | Who handles refunds |
|---|---|---|
| Apple App Store | Apple App Store subscriptions settings | Apple (App Store refund policy applies) |
| Google Play | Google Play Store subscriptions settings | Google Play (Google refund policy applies) |
| Website subscription | Email support@keiki.app at least 24 hours before period end | Keiki World (generally non-refundable; discretionary) |
Key takeaway
Cancel in the same place you subscribed and keep evidence of cancellation and any correspondence.
After cancelling
Follow-up steps
- Confirm cancellation by saving emails or taking screenshots of subscription changes.
- Monitor your bank or card statements for any unexpected post-cancellation charges.
Helpful links
- Keiki World Terms & Conditions
- New Zealand consumer rights (official guidance)
- User reviews on Trustpilot
- Apple - manage subscriptions
- Google Play - manage subscriptions
Address
Contact email
Primary contact for cancellations and support: support@keiki.app. Use this email for website subscription cancellations as required.
No physical address publicly available
The company operates under Benipol Limited and does not publish a public physical postal address for cancellations; email is the provided contact method.