Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kodekloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kodekloud: Easy Method
What is Kodekloud
Overview
Kodekloud is an online learning platform focused on cloud, DevOps, and software engineering skills with hands-on labs and practical courses.
Its content is aimed at building real-world abilities through interactive environments and guided exercises.
Core offerings
Courses combine video lessons, sandboxed labs, and assessments to bridge theory and practice.
The company also offers Pro and AI-enhanced tiers, team plans, and extra tools such as playgrounds and an AI tutor.
How to cancel Kodekloud
Cancel via the website (recommended)
- Sign in to your Kodekloud account on the website.
- Open Account settings or Subscription management.
- Select Cancel subscription and confirm cancellation.
- Keep a screenshot or confirmation email for your records.
Cancel via App Store or Google Play
- Official Kodekloud documentation provides no specific in-app cancellation steps.
- If you subscribed through Apple or Google, manage or cancel the subscription in the respective App Store subscription settings.
- If unsure, check your device store’s subscription help pages or contact the store directly.
What happens when you cancel
Access and billing
If you cancel on the web, your access continues until the end of your current billing cycle.
There is no automatic refund on cancellation; refunds must be separately requested within 30 days of the transaction.
Account data and renewal
Your account and course progress typically remain available until access ends; review account settings for data options.
Automatic renewals stop at the end of the billing period after a successful cancellation.
Will I get a refund?
Web (website subscriptions)
Kodekloud offers a 30-day money-back guarantee for website subscriptions.
Refund requests must be submitted in writing by email to support@kodekloud.com or via live chat within 30 calendar days of subscription start.
Exceptions, process and important points
- Refunds are granted at the company’s discretion and subject to a fair-usage rule (one refund per user typically).
- Refund amounts are net of any processing, administrative, or currency-conversion fees.
- After a refund is approved and initiated, access ends immediately.
- If you subscribed via App Store / Google Play, refund handling is likely governed by the store - contact the respective store for their refund process.
Kodekloud plans and pricing
Pricing overview
Kodekloud lists tier names and features but does not publish fixed NZD prices on its site.
Checkout or regional pricing conversions (via Stripe) are typically used to show local currency totals.
Notes on displayed prices
Prices below are approximate references based on USD equivalents and the provided data.
Actual NZD amounts will vary by exchange rate and any local fees applied at checkout.
| Plan | Approx. Price (reference) | Period | Features |
|---|---|---|---|
| Standard (approx.) | Not listed (approx. NZD based on USD 15) | Monthly / Annual | All Standard Courses & Hands-on Labs |
| Pro (approx.) | Not listed (approx. NZD based on USD 70) | Monthly / Annual | All Standard + PRO courses, Playgrounds, Engineer Pro |
| AI (approx.) | Not listed (approx. NZD based on USD 99) | Monthly / Annual | All Pro + AI-assisted labs, AI Tutor, Multilingual AI |
| Business (Team) (approx.) | Not listed (approx. NZD based on USD 330/year per seat) | Annual | All Pro & AI + team dashboard, tracking, support |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act.
These laws provide remedies where services are defective, misrepresented, or fail to meet reasonable expectations.
Practical application to Kodekloud
- Kodekloud’s 30-day refund policy is more generous than minimum statutory rights.
- No refunds are guaranteed after the 30-day window; outside this period, NZ law may still apply for defective or misrepresented services.
- Cancellations do not automatically produce refunds - consumers must request refunds within the stated 30-day period.
Customer experiences
Positive feedback
- Users praise interactive, hands-on labs and practical learning that link theory to real-world tasks. Source: Trustpilot NZ.
- Support is often described as helpful and responsive, with occasional refunds or price adjustments offered. Source: Trustpilot NZ.
- Capterra reviews rate the product highly for ease of use and value. Source: Capterra NZ.
Negative feedback
- Some users report occasional lab glitches, slow site performance, or interface niggles. Sources: Trustpilot NZ, Capterra NZ.
- There are isolated reports of navigation limitations and feedback not reaching content teams. Source: SoftwareAdvice NZ.
Documentation checklist
What to prepare
- Account email and username used for the subscription.
- Order date, transaction ID or receipt screenshot from Stripe/App Store/Google Play.
- Short reason for cancellation and refund request (if applicable).
How to submit your request
- Email support@kodekloud.com with the items above or use the site live chat.
- If subscribed via Apple/Google, also check the respective store receipt and their refund procedures.
Common mistakes
Technical or navigation errors
Users sometimes assume cancellation must be done in-app when they subscribed on the web, or vice versa.
Always confirm whether you subscribed through the website or a mobile store before starting the cancellation flow.
Refund timing and expectations
A common mistake is expecting an automatic refund upon cancellation - refunds must be requested within 30 days and are discretionary.
Another error is not saving transaction receipts or confirmation screenshots, which can slow refund processing.
Comparative recap
Highlights
Key differences depend on how you purchased the subscription: web purchases are handled by Kodekloud support, store purchases follow the App Store/Google Play rules.
Refund window for web subscriptions is 30 days and requires a written request.
Quick comparison table
| Channel | Cancel method | Refund window | Access after cancel | Where to request refund |
|---|---|---|---|---|
| Web (kodekloud.com) | Account settings → Cancel subscription | 30 days from subscription start (request in writing) | Access until end of current billing cycle; if refund approved, access ends immediately | Email support@kodekloud.com or live chat |
| App Store / Google Play | Manage subscription via the App Store / Google Play settings | Not specified by Kodekloud; follow store policies | Depends on store policy; typically access until period end unless store refunds | Request via Apple or Google Play support/receipt tools |
After cancelling
Next steps
Save any confirmation of cancellation and any refund correspondence for your records.
If you requested a refund, expect access to end immediately after the refund is processed.
Helpful links and contacts
- Pricing and plans: Kodekloud Pricing.
- Terms of Service (refund details): Kodekloud Terms.
- How to cancel (support article): Support: How to cancel.
- Contact email: support@kodekloud.com.
Address
Corporate address
Kodekloud / Zaurac Technologies Pte. Ltd., 14 Robinson Road #08-01A, Far East Finance Building, Singapore 048545, Singapore.
There does not appear to be a separate public postal address for New Zealand operations.
Local presence
If you need NZ-specific assistance, contact Kodekloud support and reference New Zealand consumer protections if relevant.
For formal notices, use the corporate Singapore address above or the official support email.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.