Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Langotalk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Langotalk: Easy Method
What is Langotalk
Service overview
Langotalk is a language-practice app that offers conversational practice, instant corrections and customizable lessons aimed at improving spoken language skills.
The service is offered as subscription and one-time plans, and is available through web and app store listings with AI-driven practice features.
Where it's available
Langotalk is distributed internationally via its website and app stores; prices shown on app stores convert to local currency at purchase time.
Features and availability can vary by platform (web vs App Store); manage purchases through the channel you used to buy the plan.
How to cancel Langotalk
If you purchased via Langotalk website
- Email the support address: hi@langotalk.com requesting cancellation and include your account email, purchase details and subscription name.
- Wait for confirmation: per Langotalk terms, cancellations must be made by contacting them and they will confirm; cancellation takes effect at the end of the current paid term.
- There is no in-app or self-serve cancellation on the website; keep your confirmation email as proof.
If you purchased via Apple App Store (iPhone/iPad)
- Open reportaproblem.apple.com to request a refund and to cancel the subscription from Apple if needed.
- Sign in with your Apple ID, find the Langotalk purchase, choose the relevant option (Report a Problem) and follow the steps to request a refund or cancel future renewals.
- Apple retains control of subscription billing for App Store purchases; Langotalk cannot cancel App Store subscriptions directly for you.
What happens when you cancel
Access and renewal
Cancellation takes effect at the end of the current paid term; you keep access until that date and the subscription will not renew thereafter.
If you cancel via Apple, the App Store will stop future renewals; if via Langotalk directly, they state cancellation occurs at the end of your paid period.
Data and account
Langotalk does not publicly detail data-retention in the summary data here; assume your account remains and data may be retained unless you request deletion.
Export or screenshot any important progress or receipts before the access period ends and ask support for data deletion if you require it.
Will I get a refund?
Official Langotalk policy
Langotalk's Terms & Conditions state that all purchases are non-refundable and that charges made cannot be refunded under their stated policy.
Their terms also note a 7-day free trial in some offers, but once charged they state refunds are not provided.
Exceptions and New Zealand rights
New Zealand consumer law (Consumer Guarantees Act) may allow remedies including refunds if the digital service is faulty, not fit for purpose, or substantially different from the description.
If you bought through the App Store, you should use Apple's report-a-problem and Apple must respect statutory rights in NZ; keep documentation to support any claim.
Langotalk plans and pricing
Pricing summary
Langotalk lists multiple plans priced in USD on app store listings; the final NZD amount is converted by Apple at point of sale.
Actual NZD prices are not provided here; use the App Store purchase receipt for the exact NZD charged.
Plan table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Annual Pro Access | US$149.99 | Annual | Full access (App Store listing) |
| Annual Pro Access 80% off | US$99.99 | Annual | Discounted full access |
| Annual Pro Access 85% off | US$69.99 | Annual | Further discounted full access |
| Lifetime Plan | US$199.99 | Lifetime | One-time unlimited access |
| Yearly Plan | US$99.99 or US$149.99 | Annual | Standard yearly subscription |
| 6 Months Plan | US$99.99 | 6-month | Half-year subscription |
| 3 Months Plan | US$69.99 | 3-month | Quarter-year subscription |
| Annual Pro Access higher tier | US$399.99 | Annual | Premium/expanded access |
| Lifetime Plan higher tier | US$299.99 | Lifetime | Premium lifetime access |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires digital services to be provided with reasonable care and skill and to match their description; if they are faulty or substantially deficient, you can seek remedies.
Remedies can include repair, cancellation or refund depending on the nature and severity of the problem; 'no-refund' terms cannot override statutory rights.
App Store purchases and Apple
Purchases made through Apple's App Store are billed by Apple; Apple provides a report-a-problem pathway and must respect NZ consumer law where applicable.
If you believe the service breaches NZ consumer guarantees, raise the issue with Apple and Langotalk, and keep evidence to support any claim.
Customer experiences
Positive feedback
- Users praise conversational practice, instant corrections and help with speaking confidence.
- App reviews note value for practicing spoken language and customizable lessons; some ratings average around 4+ in app listings.
Negative feedback
- Multiple users report difficulties cancelling via the app or website and describe lengthy or confusing cancellation processes.
- Complaints include unexpected charges, refund denials and technical issues such as crashes or inconsistent responses.
Documentation checklist
What to collect
- Purchase receipt or invoice showing date, amount and purchase channel (App Store or website).
- Screenshots of subscription settings, cancellation attempts, confirmation emails and any error messages.
- Bank/credit card statements showing the charge and any subsequent charges.
Why it matters and where to find records
- Documentation supports refund requests to Langotalk, Apple or your payment provider and is essential under NZ consumer law.
- Find App Store receipts in your Apple purchase history; website receipts come from the email used at checkout; keep copies for disputes.
Common mistakes
Assuming you can cancel inside the app
Many users assume there is an in-app or website self-serve cancellation option; Langotalk's terms state there is no in-app or self-serve cancellation.
If you try to cancel in-app and miss cancelling with the billing party (Apple or Langotalk), you may be charged again for renewal.
Not keeping proof of cancellation or purchase
Users sometimes fail to save receipts or confirmation emails and then cannot prove the purchase date or cancellation attempt when disputing charges.
Always keep screenshots, receipts and any replies from support; lacking proof substantially reduces your chance of a successful refund or dispute.
Comparative recap
Quick comparison table
| Topic | Langotalk (Website) | App Store (Apple) |
|---|---|---|
| How to cancel | Contact Langotalk via email (hi@langotalk.com) or phone per T&C | Cancel and request refunds via reportaproblem.apple.com |
| Refund policy | Officially: no refunds (per Terms & Conditions) | Request refund via Apple; Apple must honour statutory rights in NZ |
| Ease of cancellation | Users report difficult or opaque process | Managed by Apple; typically clearer pathways via Apple support |
Notes
Use the channel you purchased through for quickest resolution: Apple for App Store buys, Langotalk support for direct website purchases.
Preserve documentation and invoke NZ consumer rights if the service is faulty or misrepresented.
After cancelling
Follow-up steps
- Save confirmation of cancellation and keep access until the end of the paid term; check bank statements for future charges.
- If charged after cancellation, contact Langotalk support (hi@langotalk.com), Apple support (for App Store buys), and your payment provider if necessary.
Useful links
- Langotalk Terms & Conditions
- Apple report-a-problem (refunds & cancellations)
- New Zealand Consumer Guarantees Act guidance
- TrustPilot reviews (user experiences)
Address
Corporate address
Langotalk lists a corporate address as: Vital 12, Tel Aviv, Tel Aviv 4333113, Israel.
This is the address shown in their terms and may be used for postal correspondence if required.
Postal cancellation option
If you prefer to send a postal cancellation or registered letter, include your account email, purchase details and a clear cancellation request and send it to the corporate address above.
Use tracked mail and keep a copy of the sent letter and tracking number as evidence of your attempt to cancel.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.