Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ling service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ling: Easy Method
What is Ling
Overview
Ling is a language-learning app offering courses across multiple languages with subscription plans for full access. It is available on Android (Google Play), iOS (App Store), and via a web version (Ling Web).
Where it operates
Ling is distributed globally through app stores and directly on the web. There is no clear public New Zealand postal office or local company address for Ling found in available records.
How to cancel Ling
Cancel on Google Play (Android)
- Open Google Play Store on your Android device.
- Tap Menu, then Subscriptions.
- Select "Ling" from the list, then choose "Cancel Subscription".
- Confirm cancellation. You will retain access through the paid period.
Cancel on App Store (iOS)
- Open iOS Settings and tap your name at the top.
- Tap Subscriptions, find "Ling", then tap "Cancel Subscription".
- Apple manages iOS subscriptions - Ling cannot cancel these for you.
Cancel on Ling Web
- Log in to Ling via Ling Web on a browser.
- Go to your Profile, then Settings, and select "Cancel subscription".
- Note: uninstalling the app does not cancel a subscription; you must cancel actively.
What happens when you cancel
Access after cancellation
Cancelling stops automatic renewal but does not immediately remove access unless stated otherwise. You keep access until the end of the paid period.
Billing and renewal
After cancellation, the subscription will not auto‑renew at the next billing date. No further charges should occur after the current paid period ends.
Account and data
Your account data typically remains unless you delete the account. Check Ling Web settings or contact support if you want data removed.
Will I get a refund?
General refund rules
Refunds depend on how you paid and platform rules. Ling handles refunds for direct Ling Web purchases but not for App Store payments.
- iOS/App Store: Ling cannot issue refunds; request a refund from Apple support.
- Google Play & Ling Web: Contact Ling support (support@ling-app.com) within 30 days to request a full refund.
Exceptions and timing
Ling Web money-back guarantee may apply if technical issues make the service unusable, or if after 14 days of following the plan you see no visible results.
- Request within 30 days and provide proof you followed the plan for 14 consecutive days for this guarantee.
- Refund timing: Ling Web refunds are typically processed in about 5 - 10 business days.
- Store-specific timing: store credit may take up to 48 hours, carrier billing up to 60 days, other methods up to 30 days per store rules.
Ling plans and pricing
Available plans
Ling commonly offers Monthly, Semi-Annual, Yearly, and Lifetime plans. Prices are usually shown in USD and converted to NZD at checkout by the store.
Price notes
Exact NZD amounts are not listed publicly and may vary by Apple/Google conversion rates. Promotional discounts or regional pricing may apply.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Monthly | $14.99 | Monthly | Full access to all languages |
| Semi-Annual | $39.99 | 6 months | Full access; auto-renew |
| Yearly | $79.99 | Annual | Full access; includes 7-day free trial |
| Lifetime | $149.99 | One-time | Lifetime access |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protection is principally covered by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).
How they apply to Ling
- CGA: services must be of acceptable quality and fit for purpose; businesses cannot contract out of CGA guarantees.
- FTA: businesses must not mislead or deceive customers about trials, refunds, or the nature of their service.
- Change of mind: there is generally no statutory right to cancel a digital subscription just for change of mind.
Remedies for faulty services
If the service is defective or not as described you may be entitled to remedies under the CGA, such as repair, cancellation or refund.
Document the problem and contact the seller or platform first. Escalate to New Zealand consumer authorities if needed.
Customer experiences
Positive reports
- Many users reported helpful and responsive support from Ling when they contacted the company about trials or purchase issues.
- Examples include timely replies and assistance resolving subscription or trial questions.
Negative reports
- Some users were charged immediately despite expecting a 7-day free trial, often due to prior trial eligibility on iOS.
- Reports exist of Apple denying refunds for subscriptions users said they could not cancel; this can create dispute with the platform.
- Third-party review sites include complaints about app freezing, being locked out, or perceived poor value for money.
What to watch for
Keep receipts and screenshots of subscription pages and trial offers. Platform rules (Apple/Google) often control eligibility for refunds or trials.
Documentation checklist
What to gather
- Order receipt or screenshot showing purchase date and amount.
- Subscription confirmation emails or app-store subscription records.
- Screenshots of trial offers, app settings showing active subscription, or billing statements.
How to present a request
- State platform used (App Store, Google Play, or Ling Web) and include the subscription ID if available.
- Describe the problem clearly, include dates, and attach supporting screenshots or logs.
- Send requests to the correct channel: Apple/Google for store purchases, or support@ling-app.com for Ling Web.
Common mistakes
Uninstalling instead of cancelling
A common mistake is uninstalling the app while assuming the subscription will stop. Uninstalling does not cancel subscriptions managed by the store.
Always cancel through Google Play, Apple Subscriptions, or Ling Web settings to stop renewal.
Relying on expected trial rules
Assuming a free trial will apply can lead to immediate charges if you are ineligible. Prior trials on the same account or platform rules can prevent a trial.
Check subscription details in your store account before relying on a trial period.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund route, and timing per platform for quick reference.
How to use this table
Use the row for the platform you used to subscribe. Follow the cancellation steps and the appropriate refund path.
| Platform | How to cancel | Refund route | Typical timing / Notes |
|---|---|---|---|
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Ling → Cancel | Request via Google Play support; Ling accepts refund requests within 30 days for direct payments | Timing per Google policy; store credit up to 48 hrs; carrier billing up to 60 days |
| App Store (iOS) | iOS Settings → your name → Subscriptions → Ling → Cancel | Request refund from Apple; Ling cannot issue iOS refunds | Apple processes refunds per their rules; eligibility varies, contact Apple Support |
| Ling Web | Log in on Ling Web → Profile → Settings → Cancel subscription | Contact Ling support at support@ling-app.com within 30 days | Ling Web refunds typically processed in ~5 - 10 business days |
After cancelling
If you need further support
Contact Ling support at support@ling-app.com for Ling Web purchases or account issues.
For store purchases, use platform support: Google Play Help or Apple Support for App Store issues.
Useful links
- Request a refund from Apple
- Google Play refunds & cancellations
- New Zealand Consumer Protection (official guidance)
- Consumer NZ (independent advice)
Address
Postal address
No clear New Zealand postal address for a company named "Ling" was located in available records. A local postal cancellation address is not publicly listed.
How to contact if you need a local address
If you require a postal address for formal complaints, contact Ling support at support@ling-app.com and request official company contact details.
For disputes about store-managed subscriptions, contact Apple or Google and, if necessary, escalate to New Zealand consumer authorities with documented evidence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.