Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Memrise service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Memrise: Easy Method
What is Memrise
Service overview
Memrise is a language-learning platform offering courses, vocabulary practice, and study tools via web and mobile apps.
It provides free and paid Premium features, including learning paths and additional study content.
How users interact
Users can study official Memrise courses and some community-created content on web and mobile devices.
Paid plans unlock full Premium features and are billed monthly or annually (or one-time lifetime purchases where offered).
How to cancel Memrise
Cancel via Memrise website (recommended)
- Log in via browser.
- Click the Profile icon → Settings → Account → “Cancel Plan”.
- This stops auto-renewal; paid features remain active until the end of the current period.
Cancel via app stores (if you paid there)
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → select Memrise → Tap “Cancel subscription”.
- Apple App Store (iOS): Must cancel via your Apple App Store subscriptions settings; Memrise cannot cancel this for you.
What happens when you cancel
Access after cancellation
When you cancel, your subscription generally remains active until the paid period ends.
You will retain Premium access for the time you have already paid for.
Auto-renewal and data
Cancelling stops auto-renewal so you won't be charged again at the next billing date.
Your account data and learning history typically remain unless you delete your account separately.
Will I get a refund?
Memrise refund policies
- 30-day money-back guarantee: Full refund if you cancel and request within 30 days of activating a Quarterly or Annual Plan (not Monthly).
- Monthly plan refunds are limited: refunds on Monthly plans may only be available within 14 days of purchase and not after the 30-day window.
- If you paid via the App Store, refunds must be requested from Apple; Memrise cannot process App Store refunds.
Exceptions and important notes
Legal 14-day 'change of mind' rules noted for UK consumers do not generally apply in New Zealand.
For purchases made via third-party stores (Apple/Google), you must use those stores' refund processes and contact points.
Memrise plans and pricing
Overview of plans
Available plans typically include Monthly, Annual, and Lifetime options, with features that unlock full Premium access.
Exact NZD prices were not found; prices shown in USD on public sources may differ in New Zealand.
Pricing table
| Plan | Price (source currency) | Period | Features |
|---|---|---|---|
| Monthly | US$19.99 (example) | Monthly | Full Memrise Premium access |
| Annual | US$79.99 (example) | Annual | Full Memrise Premium access |
| Lifetime | US$359.99 (example) | One-time | Full Memrise Premium access forever |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act 1993, digital services must be supplied with reasonable care and skill and match their description.
If the service is not supplied as promised, you may be entitled to have the problem fixed or to cancel and get a refund if the problem is substantial.
How these rights apply to Memrise
- “No-refund” terms cannot override your rights under the CGA.
- Purchases from overseas traders who sell to New Zealand consumers are still covered by the CGA and Fair Trading Act.
- There is generally no automatic 'change-of-mind' cooling-off period for standard online digital subscriptions in New Zealand.
Customer experiences
Common complaints
Some users report losing access to community-created courses after app updates or redesigns.
There are reports of navigation problems, broken links, and redirects between app and website causing usability issues.
Refund and UI feedback
Users report mixed experiences obtaining refunds: some succeed through Apple or Google, others face slow or automated responses from support.
Recent UI changes and added AI features have drawn criticism from users preferring the previous interface and workflows.
Documentation checklist
Before contacting support
- Account email address and username.
- Receipt or transaction ID for the purchase.
- Date of purchase and subscription start date.
- Payment method used (Web, Google Play, Apple App Store).
Additional helpful items
- Screenshots of receipts, subscription page, or error messages.
- Any previous support request numbers or replies.
- Clear statement of desired outcome (cancel, refund, or fix service).
Common mistakes
Assuming cancellation is automatic
Many users assume deleting the app cancels the subscription; it does not.
Always cancel via the account settings on the web or the app store where you subscribed.
Wrong refund contact
Users who purchased via Apple sometimes contact Memrise for refunds; Apple handles App Store payments and refunds.
Similarly, Android users who paid through Google Play must use Google Play for subscription management and refunds in most cases.
Comparative recap
At-a-glance comparison
The table below summarises where to cancel, refund eligibility, and key notes per method.
Quick decision help
| Method | Where to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Web (Memrise) | Memrise account → Profile → Settings → Account → Cancel Plan | Refunds via Memrise possible for Quarterly/Annual within 30 days | Stops auto-renewal; access remains until period end |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Memrise → Cancel | Refunds handled by Google; some users report successful refunds | Or cancel via Memrise web to stop auto-renewal if linked |
| Apple App Store (iOS) | Apple ID subscriptions in App Store settings | Refunds must be requested from Apple | Memrise cannot cancel App Store subscriptions for you |
After cancelling
Next steps
Keep confirmation of cancellation and any refund correspondence for your records.
Verify that auto-renew is disabled in your account or app store settings before the next billing date.
Helpful links
- Memrise Help Center
- Manage subscriptions on Apple devices (Apple Support)
- Manage subscriptions on Google Play (Google Support)
- Consumer Protection / New Zealand government
- Commerce Commission / New Zealand
Address
Memrise contact address
Memrise Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
Memrise does not appear to have a dedicated postal office in New Zealand; use the UK address if a physical address is required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.