Cancel MONDLY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mondly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mondly: Easy Method
What is Mondly
Overview
Mondly is a language-learning app that offers interactive lessons, exercises and daily practice across many languages.
It is available on iOS, Android and via the web and operates on a subscription model for full access.
Core features
The app emphasises vocabulary, grammar practice and short, colourful lessons suitable for casual learners.
Features include daily lessons, conversational practice and progress tracking for subscribed users.
How to cancel Mondly
Cancel on iOS (App Store)
- Open Apple’s subscription settings on your iPhone/iPad: Settings → your name → Subscriptions.
- Find Mondly and choose “Cancel Subscription.” Do not delete the app as a cancellation method.
- For official guidance see Mondly’s instructions: Mondly cancellation FAQ.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → select Mondly → Cancel subscription.
- Cancellation must be done in Google Play; it is not completed within the Mondly app.
Cancel on the web (2Checkout / Verifone)
- If you bought via Mondly’s website (Verifone/2Checkout), log into your 2Checkout account using the email or order number sent by email.
- In 2Checkout go to “My Products” and stop automatic renewal or cancel the subscription there.
- Keep the 2Checkout order email or number for reference during cancellation.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but does not usually end access immediately.
You typically retain full access until the end of the current billing cycle.
Renewal and billing
- Billing stops at the next renewal date after cancellation.
- Deleting the app does not stop billing and will not cancel future charges.
Account and data
Your account and progress data usually remain stored unless you request deletion from support.
If you want account removal, contact Mondly support or the payment provider for guidance.
Will I get a refund?
Mondly’s stated policy
Mondly’s public refund policy is not clearly stated on their main pages and appears vague in public sources.
An independent review summarises potentially different windows (e.g. 14 days monthly, 30 days yearly) but these are not an official Mondly statement.
App store and exception refunds
- Refunds are often handled by the platform where you purchased (Apple or Google Play) rather than Mondly directly.
- Some users in New Zealand reported obtaining refunds by using a 14‑day withdrawal right via Apple or requesting a refund from the app store.
How to request a refund
- For Apple purchases, request a refund via Apple’s Report a Problem site or contact Apple Support.
- For Google Play purchases, request a refund via Google Play Help → Order History → Report a problem.
- For web purchases, contact 2Checkout/Verifone using the order email and request cancellation/refund through your 2Checkout account.
Mondly plans and pricing
Pricing summary
App Store in New Zealand currently lists Mondly prices in US dollars.
Exact NZD amounts depend on Apple’s exchange rate and may vary slightly at checkout.
Notes on NZD conversion
Prices below are the US$ values shown in app stores; NZD equivalents are set by the app store at purchase time.
If no price is available for a plan in local currency, the table uses the provided US$ amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (1-week free trial) | US$14.99 | Monthly | Full access after trial |
| Annual (12 months) | US$69.99 | Annual | Full access via yearly subscription |
Your consumer rights in New Zealand
Cooling-off and refund rights
New Zealand consumers have rights under local law that can include cooling-off or withdrawal in certain circumstances.
Some users have successfully used a 14‑day withdrawal right via Apple to obtain refunds.
Unfair practices and complaints
- If terms were unclear or cancellation was difficult, this could be an unfair practice under the Fair Trading Act.
- You can raise concerns with the Commerce Commission or seek advice from consumer protection services if needed.
How to escalate
- Collect proof of purchase and communications, then contact the app store or payment provider first.
- If unresolved, file a complaint with the Commerce Commission or seek mediation through consumer advocacy channels.
Customer experiences
Positive feedback
Many users praise the colourful, user-friendly interface and helpful daily lessons for vocabulary and grammar practice.
Some learners report good results studying specific languages, such as Portuguese.
Negative feedback
Common complaints include unclear or misleading trial offers and unexpected charges after trials.
Users also report difficulty cancelling, deleted apps not stopping billing, and poor or unresponsive support.
Balanced takeaway
Mondly is generally well-liked for learning content but several billing and support issues have been repeatedly reported.
Purchasers should keep receipts and be proactive with cancellations via the correct platform.
Documentation checklist
What to gather
- Order confirmation or receipt (App Store/Google Play/2Checkout) showing the purchase.
- Screenshots of subscription settings and any cancellation attempts.
- Dates of purchase, renewal and any correspondence with Mondly or app store support.
How to present evidence
- Keep copies of emails and support case IDs in a single folder for easy reference.
- Provide order numbers when contacting 2Checkout/Verifone or app store support for faster handling.
Common mistakes
Deleting the app instead of cancelling
Many users delete the Mondly app thinking this cancels the subscription; it does not stop renewals.
Always cancel via the App Store, Google Play or your 2Checkout account.
Assuming in-app cancellation works
Cancelling inside the Mondly app is often ineffective; platform-level subscription management is required.
Check the platform’s subscription settings rather than relying on in-app options.
Misreading trial terms
Users may miss the end date of a free trial and be surprised by the first charge.
Note trial length and calendar reminders to avoid unexpected renewals.
Comparative recap
Comparison summary
The table below summarises how to cancel and the typical refund route depending on where you bought Mondly.
Use the correct channel for the fastest resolution.
Quick decision guide
| Purchase channel | How to cancel | Refund likelihood / notes |
|---|---|---|
| App Store (iOS) | Cancel through Apple subscriptions (Settings → Subscriptions). | Refunds handled by Apple; some users obtained refunds via Apple’s withdrawal process. |
| Google Play (Android) | Cancel in Google Play → Subscriptions → Mondly → Cancel. | Refunds handled by Google Play; follow Google’s refund process for orders. |
| Web (2Checkout / Verifone) | Log into 2Checkout account and stop automatic renewal under “My Products.” | Contact 2Checkout for refunds; Mondly support may be limited in handling web-purchase refunds. |
After cancelling
Useful links
- Mondly cancellation FAQ: https://www.mondly.com/faq/cancel-mondly-subscription
- Apple subscriptions support: https://support.apple.com/en-us/HT202039
- Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
- 2Checkout login: https://www.2checkout.com/login
Next steps
After cancelling, monitor your bank or app store receipts to confirm no further charges occur.
If a charge appears after cancellation, contact the app store or payment provider immediately with your documentation.
Address
Company headquarters
ATI STUDIOS A.P.P.S. S.R.L., 3 Politehnicii St., 500007 Braşov, Romania.
No dedicated New Zealand postal address was found for Mondly; purchases are managed via app stores or 2Checkout.
Notes on contacting from New Zealand
For billing or refund issues start with the platform where you purchased (Apple, Google Play, or 2Checkout).
If unresolved, consider raising the matter with New Zealand consumer authorities such as the Commerce Commission: https://comcom.govt.nz/.
Similar cancellation services
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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