Cancel Passmyinterview: Easy Method

What is Passmyinterview

Service overview

PassMyInterview is an online training platform that provides interview preparation materials, practice assessments and video coaching aimed at helping users prepare for job interviews and assessments.

The service is delivered through its website and may also be available via mobile app storefronts (Apple App Store and Google Play) depending on your device.

How people use it

Users typically sign up for access to practice materials, mock interviews and training videos to prepare for specific recruitment processes or employers.

Subscriptions and trial access are the common ways users obtain the materials, with support available from the PassMyInterview team.

How to cancel Passmyinterview

Cancel via the PassMyInterview website

• Sign in to your account on the PassMyInterview website.
• Go to Account Settings or Subscription / Billing section and select Cancel subscription.
• If you cannot find the option, use the contact form on the website or email [email protected] to request cancellation.

Cancel via mobile app stores and written requests

• iOS (App Store): Apple handles iOS subscriptions. Open Settings on your iPhone, tap your name, then Subscriptions and cancel from there.
• Android (Google Play): Google Play manages Android subscriptions. Open the Play Store, tap your profile, then Payments & subscriptions → Subscriptions and cancel there.
• Written requests: PassMyInterview’s terms list a postal address for written cancellations. Send a signed letter if required to: PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE, United Kingdom.

What happens when you cancel

Access after cancellation

Cancellation stops future billing but usually your access remains until the end of the current paid billing cycle.

This means you can continue to use the service for the remainder of the period you have paid for.

Billing, account and data

• Future automatic renewals will cease once cancellation is processed.
• Your account data typically remains on file; contact support if you want account deletion or data removal.

Will I get a refund?

Refund policy

PassMyInterview states a 30-day money-back guarantee for purchases, which is the primary refund policy reported by support communications.

If you request a refund within the stated 30-day period, the company has indicated that it will typically refund eligible purchases.

Exceptions and trial cancellation rule

• If you cancel within the 30-day trial and give at least 48 hours’ notice before renewal, you should not be charged beyond the initial payment and will receive about 28 free days as described by third-party reviews.
• Specific exceptions (for example, abuse of the service or non-compliance with terms) are not detailed in the verified summary; contact support for case-specific answers.

Passmyinterview plans and pricing

Plan overview

Exact pricing and plan names are not listed in the verified summary available here.

If you need precise current prices, check your account page or contact support directly.

Pricing table

Your consumer rights in New Zealand

General consumer protections

New Zealand consumer law provides remedies when services are not as described, do not match what was promised, or fail to be carried out with reasonable care and skill.

These rights apply in addition to any commercial guarantee offered by a supplier.

How this applies to PassMyInterview

• PassMyInterview offers a 30-day money-back guarantee, which exceeds typical expectations and supports consumer rights in practice.
• No specific New Zealand cooling-off period was found for PassMyInterview; rely on the stated 30-day guarantee and statutory consumer remedies where applicable.

Customer experiences

Positive feedback

• "The training videos got me fully ready for the interview and I got picked for the job." (Trustpilot).
• "Great - I used the practice materials for a Morgan Stanley online assessment and I did very well." (Trustpilot AU).

Common complaints

• Some users report being charged a recurring subscription after expecting a one-off purchase.
• Complaints include missing joining emails, unclear subscription listings in accounts, and surprise renewal charges.

Documentation checklist

Required information to include

• Your full name and the email used for the PassMyInterview account.
• Order number, date of purchase and payment method (last four digits of card helpful).
• Clear statement that you request cancellation and, if applicable, a refund under the 30-day guarantee.

Optional supporting evidence

• Screenshot of your subscription status in the account or app store receipt.
• Copies of any previous communications with support and the dates/times of messages.

Common mistakes

Mistaking a one-off purchase for a subscription

Several users reported they believed they had purchased a single download when in fact a subscription was enabled.

Always check the payment confirmation and the billing terms at purchase to confirm whether a recurring subscription was created.

Failing to cancel through the correct channel

Users sometimes try to cancel via the website when the subscription is managed by Apple or Google; that will not stop store-managed renewals.

If you subscribed via the App Store or Google Play, you must cancel through that store to stop renewals from the store side.

Comparative recap

Summary table

Key takeaways

• Cancel via the channel that manages your subscription to stop future billing.
• Contact PassMyInterview support for web-based refunds and to confirm cancellation status.

After cancelling

What to check immediately

• Confirm cancellation email or message from PassMyInterview and keep a copy.
• Check your bank or card statement to ensure future renewals do not occur.

Useful links and contacts

• PassMyInterview support email: [email protected].
• Third-party guide to cancelling: How to cancel (third-party).
• PassMyInterview reviews and refund reference: Trustpilot.
• New Zealand consumer information: consumerprotection.govt.nz.

Address

Postal address for written notices

PassMyInterview (postal address listed in terms):

PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE, United Kingdom.

Notes about written cancellation

If you send a written cancellation, include all items from the documentation checklist and request confirmation of receipt.

Allow sufficient time for international postage and processing if sending from New Zealand. Contact support by email if you need faster confirmation.