Cancel PREPLY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Preply service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Preply: Easy Method
What is Preply
Overview
Preply is an online marketplace connecting students with private tutors for language and academic lessons. It offers one-to-one lessons booked per tutor or via subscription-like lesson plans managed in a 28-day cycle.
How it works
Students book lessons with tutors who set their own rates and schedules. Payments are billed per lesson or per a recurring tutor plan, and lesson credits are tracked in your Preply account.
How to cancel Preply
Cancel a tutor subscription on the web
- Sign in at Preply on the web and go to Subscription Settings.
- Select the tutor’s plan, click the three dots next to their name, and choose “Cancel subscription”.
- You will retain any lessons already paid for; scheduled lessons remain valid.
- More details: Preply subscription control (web).
Cancel in the mobile app
- Open the Preply mobile app and tap your profile icon.
- Tap More Settings → Subscription, then swipe to Subscription to manage or cancel the plan.
- The mobile cancellation process aligns with the web flow for retention of paid lessons.
- More details: Preply subscription control (mobile).
Cancel or reschedule individual lessons
- Students can cancel or reschedule a lesson for free up to 12 hours before it starts.
- If you cancel less than 12 hours before a lesson, you will be charged for that lesson.
- Rescheduling under 12 hours before the lesson is not allowed.
- See the policy: Student lessons cancellation policy.
What happens when you cancel
Access to paid lessons
When you cancel a tutor subscription you keep any lessons already paid for. Scheduled lessons do not expire and can be used after cancellation.
Unscheduled lesson credits and billing cycle
Unscheduled lesson credits expire at the end of your 28-day billing cycle if unused. Canceling stops future automatic renewals but does not automatically recover expired credits.
Account and data
Your account remains active after cancellation so you can access past lessons, messages, and invoices. You may delete your account separately if you choose to remove personal data.
Will I get a refund?
Monthly subscription refunds
Preply may provide a refund for a monthly subscription if no credits (lessons) were used during that subscription period.
The payment must have been made less than 28 days ago for a refund to be considered.
Yearly plans and trial-period refunds
For yearly subscription plans, if canceled within a 14-day trial period with no lessons used, a full refund may be requested.
If lessons were used during the trial or subscription, a partial refund corresponding to unused lessons may be available; a processing fee may apply.
Exceptions and practical notes
- Refunds are evaluated case-by-case and may be subject to processing fees or partial deductions.
- If you believe an unauthorized charge occurred, contact Preply support promptly and retain payment records.
- More on subscriptions: Subscription FAQ.
Preply plans and pricing
Typical lesson rates (examples)
Preply pricing varies by tutor, experience, and location. Tutors set their own per-lesson rates rather than a fixed NZD subscription plan.
Sample rates table
| Plan | Price | Period | Features |
|---|---|---|---|
| Sample tutor lesson rate (Auckland) | NZ$20.00 | Per 50-min lesson | Entry-level tutor rate example in Auckland |
| Mid-range tutor rate (Christchurch) | NZ$23.00 | Per 50-min lesson | Typical tutor rate in Christchurch |
| Higher tutor rate (Christchurch) | NZ$37.00 | Per 50-min lesson | Experienced/tutor with test prep in Christchurch |
| Typical tutor rate (Wellington) | NZ$26.00 | Per 50-min lesson | Average rate in Wellington |
| New tutor rate (Auckland) | NZ$20.00 | Per 50-min lesson | New tutor promotional rate |
| High-end tutor rate (Auckland) | NZ$60.00 | Per 50-min lesson | Higher-level tutor rate in Auckland |
Note: Preply does not offer fixed subscription plans in NZD; pricing is set by tutors and billed per lesson or per subscription bundle within a 28-day cycle.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be provided with reasonable care and skill, fit for purpose, and charged reasonably. Businesses cannot contract out of these rights.
Fair Trading Act protections
The Fair Trading Act protects you against misleading, deceptive, or unfair practices. Advertising, billing, or refund statements that mislead may breach the Act.
Dispute options
- If you cannot resolve a refund or service issue, you can seek recourse via the Disputes Tribunal.
- Other sources of help include the Citizens Advice Bureau and Community Law Centres.
- General guidance: NZ consumer rights and refunds.
Customer experiences
Positive feedback
Many reviewers on platforms like Trustpilot praise Preply for ease of use, tutor variety, flexible scheduling, and a user-friendly interface.
Users often report meaningful language progress and responsive customer support in positive reviews.
Common complaints
Frequent negative feedback concerns difficulty managing or canceling subscriptions and unexpected auto-pay charges.
Other recurring issues include lost lesson credits at the end of billing cycles, complex refund processes, and reports of delayed or partial refunds.
What to watch for
- Keep clear records of payments and scheduled lessons to support any dispute.
- Read tutor plan details carefully - rates, rollovers, and expiration policies vary by tutor.
Documentation checklist
What to gather before contacting support
- Account email and full name used on Preply.
- Invoice or payment receipts showing dates and amounts.
- Lesson schedule entries or tutor subscription name.
- Screenshots of subscription settings, billing history, and error messages if present.
What to include in a refund request
- Clear statement of what you want (refund, partial refund, cancellation confirmation).
- Dates of payments and unused lesson credits.
- Any prior communication with Preply customer service referenced by date or ticket number.
Common mistakes
Missing the 12-hour cancellation window
A common error is trying to cancel individual lessons within 12 hours of start time and expecting a refund. Under Preply rules, cancellations less than 12 hours before the lesson are charged.
Assuming unused credits automatically refund
Many users assume unscheduled credits will be refunded on cancellation. In reality, unscheduled credits often expire at the end of your 28-day cycle and are not automatically refunded.
Not documenting payments and requests
Failing to save receipts, screenshots, or support ticket IDs makes disputes harder to resolve. Always retain evidence of payments and cancellation attempts.
Comparative recap
Quick comparison table
| Topic | What Preply does | What to check or do |
|---|---|---|
| Cancellation method | Web: Subscription Settings; Mobile: Profile → More Settings → Subscription | Follow the three-dots cancel flow; save confirmation screenshots |
| Lesson cancellations | Free up to 12 hours before; charged if under 12 hours | Reschedule or cancel well before 12 hours to avoid charges |
| Refunds | Possible for monthly if unused and <28 days; yearly trial refunds within 14 days with conditions | Request quickly, provide receipts; expect potential processing fees |
| NZ consumer protection | Services covered by CGA and Fair Trading Act; rights cannot be contracted away | Escalate to Disputes Tribunal or consumer support if unresolved |
After cancelling
Useful links and next steps
- Preply subscription control: help.preply.com - subscription control
- Preply lesson cancellation policy: help.preply.com - lesson cancellation
- Preply subscription FAQ: help.preply.com - subscription FAQ
- NZ consumer rights: consumerprotection.govt.nz
Escalation and records
If Preply support cannot resolve your issue, raise a formal complaint in writing and keep all correspondence. You can then consider the Disputes Tribunal or local consumer advisory services for further help.
Address
Postal address information
No dedicated postal cancellation address specific to New Zealand was found. Preply does not publish a New Zealand postal cancellation address publicly.
Recommended contact methods
If a postal address is required, use Preply’s online support channels or general headquarters/UK office addresses if you have them. Preferably, contact support via the Preply Help Center for cancellations and refund requests.
Start here: Preply Help Center.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.