Cancel Prodigy Math: Easy Method

What is Prodigy Math

Overview

Prodigy Math is an online learning platform that teaches math (and some plans include science and English) through a game-based environment for primary and intermediate students.

Who uses it

Parents, teachers and schools use Prodigy to assign curriculum-aligned practice, track progress and motivate children with in-game rewards and items.

How to cancel Prodigy Math

Cancel via Web (Prodigy site)

• Log into the parent or teacher account on the Prodigy website.
• Go to Memberships (or Account) → Manage.
• Select the active subscription and choose Cancel to stop future renewals.
• Benefits remain until the end of the current billing cycle.

Cancel via Apple (App Store)

• Open Settings on your iOS device, tap your Apple ID, then Subscriptions.
• Select the Prodigy subscription and tap Cancel Subscription.
• Apple handles subscription management and refunds for App Store purchases.

Cancel via Google Play (Android)

• Open the Google Play app, tap Profile → Payments & subscriptions → Subscriptions.
• Select Prodigy and tap Cancel subscription.
• Ensure you are signed into the Google account that was used to purchase.

What happens when you cancel

Access and billing

Cancellation stops automatic renewal but does not remove access immediately.

You will retain paid benefits for the remainder of the paid term; billing stops after the current cycle.

Account and data

Your account and progress remain intact unless you request deletion.

If you require account deletion, contact Prodigy support and include your account details and request.

Will I get a refund?

Prodigy-issued refund windows

• Monthly subscriptions: full refund if requested within the first 15 days of the term.
• 6‑month or annual subscriptions: full refund if requested within the first 30 days of the term.
• No pro‑rata refunds after those windows; requests outside the window are at Prodigy’s discretion.

App Store and third-party purchases

• Purchases made through Apple’s App Store are handled by Apple; Prodigy cannot directly issue those refunds.
• Follow Apple or Google Play refund procedures for in-app purchases made on those platforms.
• To request a Prodigy-issued refund (non-App Store), submit a support request or use chat support as instructed on Prodigy’s support pages.

Prodigy Math plans and pricing

Price table

Notes on pricing

These NZD prices are taken from the New Zealand Apple App Store in-app listing for Prodigy as of early 2026.

Prodigy’s USD-based yearly prices exist separately and some plan variations (e.g., Core Yearly) may not be shown in NZ-specific listings.

Your consumer rights in New Zealand

Refund and cancellation rights

• Prodigy’s policy offers full refunds within 15 days for monthly plans and 30 days for 6‑month/annual plans when issued by Prodigy.
• Cancellations prevent future billing but do not automatically create refunds unless within the stated windows.

Using New Zealand consumer protections

New Zealand consumers also have protections under local consumer law for unfair practices and misleading conduct.

If you believe your rights under local law have been breached, you can contact New Zealand consumer authorities for guidance.

Customer experiences

Positive experiences

• Many users say the program makes math and English engaging and motivates children to practise more.
• Homeschoolers and grandparents report satisfaction, easy account deletion and prompt support responses.
• Some parents credit Prodigy with measurable academic gains for their children.

Negative experiences

• Common complaints include frequent upsell prompts and perceived “pay‑to‑win” elements behind paid features.
• Some users report difficulty cancelling when subscriptions were set up via children’s accounts or third-party platforms.
• Trustpilot and other reviews note limited free content and occasional frustration with auto‑enrolment.

Documentation checklist

What to prepare before contacting support

• Account email or username used with Prodigy.
• Proof of purchase (receipt, App Store/Google Play invoice or bank statement).
• Date of purchase, subscription type (monthly, yearly) and billing cycle details.
• Device details (iOS/Android/web) and screenshots of the subscription page if helpful.

When requesting a refund

• Include the transaction ID or order number from the receipt when possible.
• If purchased via Apple or Google, include the platform receipt and follow the store refund steps as well.

Common mistakes

Logging into the wrong account

Users sometimes try to cancel while signed into a different account (child account, Google-linked account or a different email).

Always confirm the exact parent/teacher email that holds the subscription before attempting cancellation.

Assuming cancellation means refund

Cancelling stops renewal but does not automatically refund past charges unless you are within Prodigy’s refund window.

If you need a refund, request it explicitly and provide purchase evidence; App Store purchases must be handled through Apple.

Comparative recap

Platform comparison table

Key takeaways

• Cancel through the same platform you purchased from to ensure the subscription stops.
• Request Prodigy refunds within the stated windows; use Apple/Google processes for store purchases.

After cancelling

If you need further help

Contact Prodigy support with your account details and proof of purchase for refunds or account issues.

Helpful links: Prodigy main site, Apple subscription & refund support, Google Play subscription support.

Re-enrolling or restoring access

You can re-subscribe at any time; your progress is generally retained unless you request account deletion.

Keep receipts and account emails if you plan to re-subscribe or need support later.

Address

Corporate mailing address

Prodigy Education Inc., Attn: Customer Service, 144 Front Street West, #400, Toronto, Ontario M5J 2L7, Canada

When to use this address

Use the corporate address for formal mailed correspondence or if instructed by Prodigy support; there is no separate New Zealand postal cancellation address.

For faster resolution, use online support channels and include the documentation checklist items above.