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Cancellation service #1 in New Zealand
Cancel Scott'S Bass Lessons: Easy Method
What is Scott'S Bass Lessons
Overview
Scott's Bass Lessons (SBL) is an online bass education platform offering video lessons, learning paths, printed materials and community features for players at all levels.
Core features
The service includes structured courses, technique and theory lessons, regular updates and live events. Membership options range from monthly plans to lifetime access.
How to cancel Scott'S Bass Lessons
Cancel via the SBL website (web purchase)
- Log in to your SBL account at Scott's Bass Lessons.
- Go to your account or billing area and select the subscription you want to cancel.
- Click the cancel button - cancellation can be completed with two clicks and takes effect at the end of the current billing period, or instantly if you are in a trial.
Cancel via app stores (iOS and Android)
- iOS (Apple App Store): Open Settings → Apple ID → Subscriptions → Scott’s Bass Lessons → Cancel Subscription. See Apple's subscription support page for help: Apple subscriptions.
- Android (Google Play): Open Google Play Store app → Profile → Payments & subscriptions → Subscriptions → Scott’s Bass Lessons → Cancel subscription. See Google Play help: Google Play subscriptions.
- If you bought through an app store you must cancel through that store; cancelling on the SBL website will not stop App Store or Google Play renewals.
What happens when you cancel
Access after cancellation
If you cancel a web subscription outside the trial, access typically remains until the end of the current billing period.
If you cancel during a free trial, access may end immediately depending on the trial terms.
Billing, renewal and account data
Automatic renewal stops after cancellation; you will not be charged for future periods but historic charges remain on your payment method statement.
SBL retains account and purchase data per their privacy policy; contact support if you need data exported or deleted.
Will I get a refund?
SBL refund policy
SBL provides a 30-day money-back guarantee after the free trial. If you are not satisfied within 30 days you can request a full refund and get up to USD 500 towards another bass education program for one year.
Monthly and annual plans include a 14-day free trial plus the 30-day refund guarantee; after the guarantee period you generally won’t be reimbursed for unused time.
Exceptions and printed materials
- Printed music or books: refunds only for wrong or damaged items; no refunds or cancellations once an order is in production.
- Statutory consumer rights (see next section) may allow remedies if the service is defective or not as described, even after SBL’s stated windows.
Scott'S Bass Lessons plans and pricing
Pricing overview
Below are approximate New Zealand dollar equivalents based on USD→NZD ≈ 1.60. App Store listings may not show NZD prices.
Available plans
| Plan | Approx NZ$ price | Period | Features |
|---|---|---|---|
| Monthly | NZ$~51.20 | Monthly | Cancel anytime; includes 14-day trial & 30-day money-back guarantee |
| Annual (USD 199) | NZ$~318.40 | Annual | 14-day trial & 30-day money-back guarantee |
| Annual (USD 299 promotional) | NZ$~478.40 | Annual | Nearly 3 months free; 14-day trial & 30-day money-back guarantee |
| Quarterly | NZ$~158.40 | Quarterly | 14-day trial & 30-day money-back guarantee |
| Lifetime (full price) | NZ$~2,395 | One-off | Lifetime access; sometimes discounted |
| Lifetime (discounted) | NZ$~795 | One-off | Lifetime access; special limited-time offer |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill and fit for purpose. Suppliers cannot contract out of these rights.
“No refunds” clauses cannot override statutory rights if the service is faulty or not as described.
Digital services and change-of-mind
- There is generally no automatic right to return digital services simply for a change of mind, unless SBL’s guarantees (like the 30-day promise) apply.
- If the service is not delivered as promised you may have remedies under New Zealand law even after SBL’s refund window.
Customer experiences
Positive feedback
Trustpilot NZ shows a high average rating (4.9/5), with praise for the content library, instruction quality and community support.
Users often highlight structured learning paths, professional instructors and regular updates as strengths.
Common complaints
Some users on Reddit report difficult or delayed cancellations, refunds and frequent marketing emails described as spam.
Other issues cited include app usability problems, lesson format confusion and limited live-event access due to scheduling.
Documentation checklist
What to gather before you cancel or request a refund
- Account email and username used for SBL.
- Proof of purchase: receipt, order number or App Store/Google Play screenshot.
- Dates: purchase date, trial start/end, and cancellation request date.
- Payment method details (last four digits of card) or subscription billing statement.
How to present your case
- Keep copies of confirmation emails and any communication with SBL support.
- If disputing a charge, include clear screenshots and a concise timeline when contacting support or your bank.
Common mistakes
Billing and cancellation platform errors
A frequent mistake is cancelling on the wrong platform: App Store or Google Play subscriptions must be cancelled through those stores.
Failing to check which payment method was used (website vs app store) can lead to unexpected renewals.
Communication and confirmation errors
Not saving cancellation confirmation emails or screenshots is a common issue when disputing charges later.
Deleting the app without cancelling the subscription is another typical error that does not stop billing.
Comparative recap
Quick comparison table
| Method | How to cancel | Refund window | Access after cancel | Approx NZ$ price |
|---|---|---|---|---|
| Website (web purchase) | Account billing area → Cancel (two clicks) | 30-day money-back guarantee; 14-day trial for plans | Until end of billing period (or immediate if in trial) | Monthly NZ$~51.20 / Annual NZ$~318.40 |
| Apple App Store (iOS) | Settings → Apple ID → Subscriptions → Scott’s Bass Lessons → Cancel | Same SBL guarantee applies, but refunds may require support; App Store purchases handled via Apple | Depends on App Store rules; typically until period end | Varies by App Store listing (no official NZD found) |
| Google Play (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions → Scott’s Bass Lessons → Cancel | Same SBL guarantee applies; Play Store may manage refunds | Typically until period end | Varies by Play Store listing (no official NZD found) |
| Printed music / store items | Contact store support; refunds only for wrong or damaged items | No refunds once order is in production, except for damaged/wrong items | N/A for digital access | Varies by product |
Notes
Always confirm which platform processed your payment before cancelling to avoid ongoing charges.
Keep documentation and act quickly if you intend to use the trial or 30-day refund guarantee.
After cancelling
Next steps
Save any cancellation confirmation you receive and verify that automatic renewals have stopped on your payment method.
If you qualify for a 30-day refund, contact SBL support with your purchase details promptly.
Support and further help
- Scott's Bass Lessons: https://www.scottsbasslessons.com
- Apple subscriptions support: Apple subscriptions
- Google Play subscriptions support: Google Play subscriptions
- Consumer guidance (New Zealand): Consumer Protection NZ
Address
Company postal address
Devine Music Limited
Unit 12 Ratcliffe Mills, 280 Tong Road, Leeds, LS12 3BG, United Kingdom
Notes on postal contact
No separate New Zealand cancellation address is listed; cancellations are usually processed online or via the stores/support channels above.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.