Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Udemy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Udemy: Easy Method
What is Udemy
Overview
Udemy is an online learning marketplace offering individual courses and subscription plans across many subjects.
How it is delivered
Courses are sold as one-time purchases with lifetime access or as subscription plans for ongoing access to collections.
Platform note
Purchases can be made via the Udemy website or through mobile apps (Apple App Store or Google Play), which affects cancellation and refund handling.
How to cancel Udemy
Cancel a subscription bought in the mobile app
- If you enrolled via the Udemy mobile app (iOS or Android), cancel through the Apple App Store or Google Play Store settings.
- Udemy support cannot cancel app-store subscriptions for you; use your device account subscriptions list.
- See Udemy's guide: How to Manage Your Udemy Subscriptions.
Cancel a subscription bought on the web
- If you subscribed via Udemy.com, go to your Udemy Subscription page to cancel (including ending a free trial).
- Cancellations made on the web do not require App Store or Google Play involvement.
- Use your account settings → Subscription to manage or end plans.
Cancel an individual course (if applicable)
- Individual course purchases do not have an ongoing cancellation step, but you may request a refund within the policy window.
- For app-store course purchases, refunds are handled by Apple/Google where applicable.
What happens when you cancel
Access after cancellation
For subscriptions, access typically continues until the end of the paid period after cancellation.
For web-based subscriptions you cancelled during a free trial, access ends immediately if you opted to end the trial.
Renewal and billing
Cancellation prevents future recurring charges; it does not automatically refund past billing unless a refund is approved.
If you bought via Apple or Google, billing and refunds are controlled by those stores.
Data and library
Course progress and library entries remain tied to your Udemy account but may become inaccessible once access ends.
If content is removed by an instructor/platform change, contact Udemy support for assistance.
Will I get a refund?
Udemy course refunds (general rule)
Courses purchased on Udemy.com are generally eligible for a refund within 30 days, subject to policy conditions.
Exceptions include significant content consumption, refund abuse, or third-party refunds.
Subscription refunds and New Zealand exception
- Subscription plans purchased via Udemy.com are not refundable under Udemy's standard policy unless required by law.
- Under New Zealand law, users have a 14-day refund right for subscription plans; you must request a refund before the 14-day period ends.
- This local law overrides Udemy’s general no-refund stance for subscriptions where applicable.
App-store purchases and refunds
- For subscriptions or course purchases made via iOS (Apple) or Android (Google Play), Udemy cannot process refunds.
- Contact Apple or Google Play Support directly for refunds on app-store transactions.
- Relevant Udemy references: Refund Policy and Subscription Refund Exceptions.
Udemy plans and pricing
Pricing overview
Prices vary by course, platform, and promotions. Below are typical examples of plan types and representative prices in NZD when available.
Pricing table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Individual Course (sale price, via web) | NZ$20.00 - 300.00 | One-time purchase (lifetime access) | Varies per instructor; frequent promotional discounts |
| Individual Course (App Store tiers) | NZ$19.99, NZ$22.99, NZ$24.99, NZ$29.99, NZ$34.99, NZ$39.99 | One-time purchase | Price tiers set by Apple in-app purchase |
| Personal Plan / Udemy Pro | Approx. US$19.99 - 29.99/month or US$360 - 399/year | Monthly/Annual | Unlimited access subscription (region-dependent availability) |
Your consumer rights in New Zealand
Subscription refund rights
Under New Zealand law, you have a 14-day refund right for subscription plans.
This legal right means subscription refunds must be considered if requested within 14 days of purchase.
Course purchase rights
Udemy’s 30-day refund policy for courses applies globally with usage-based exceptions.
If a course is misrepresented or defective, you can raise this under consumer protections as well.
How to assert rights
- Request refunds promptly and keep purchase records and screenshots.
- If Udemy denies a lawful claim, consider contacting New Zealand consumer protection authorities for guidance.
Customer experiences
Positive feedback
- Many users praise Udemy for a wide range of affordable courses and helpful self-paced learning for exam prep.
Negative feedback
- Complaints include difficulty obtaining refunds, especially after watching even small portions of content.
- Users report unresponsive customer support, buggy chatbots, disappearing courses, outdated content, and playback issues.
How this affects you
Positive value is common for well-maintained, current courses, but be cautious with large purchases and check previews and reviews first.
Document interactions with support and keep evidence if you expect to request a refund.
Documentation checklist
Purchase and account details
- Order ID, purchase date, and email associated with the Udemy account.
- Course name or subscription plan details and price charged.
Proof and evidence
- Screenshots of billing, subscription page, or App Store/Google Play subscription entry.
- Screenshots of course consumption (time watched) if disputing usage-based denials.
Communication records
- Copies of messages or support tickets and dates you contacted Udemy or app stores.
- Reference numbers for any refunds or support interactions.
Common mistakes
Attempting the wrong cancellation route
A frequent error is trying to cancel an app-store subscription via Udemy.com; app-store subscriptions must be cancelled in Apple or Google account settings.
Waiting too long to request refunds
Another mistake is assuming unlimited time for refunds; course refunds are typically 30 days, and New Zealand subscription rights require requests within 14 days.
Poor documentation and expectations
Users often fail to save receipts or screenshots, then cannot prove purchase details when requesting refunds.
Also, expecting refunds after heavy course consumption without valid grounds often leads to denial.
Comparative recap
Quick comparison
| Purchase Type | How to Cancel | Refund Eligibility | Access After Cancellation |
|---|---|---|---|
| Course purchased on Udemy.com | Not applicable (request refund via Udemy support) | Eligible within 30 days subject to usage and abuse rules | You typically retain access unless refund granted |
| Subscription on Udemy.com | Cancel via Udemy Subscription page | Not refundable under standard policy; NZ law allows 14-day refund request | Access continues until period end unless trial ended immediately |
| Course or subscription via iOS/Android app | Cancel via Apple App Store or Google Play Store settings | Refunds managed by Apple/Google; contact their support | Access depends on app-store policy and developer settings |
After cancelling
Follow-up actions
- Save confirmation of cancellation and any refund approval or denial messages.
- Monitor your payment method for any unexpected charges after cancellation.
Helpful links
Escalation
If you believe your legal rights in New Zealand are not respected, gather documentation and consider contacting local consumer protection authorities.
Address
Legal address
Legal, Udemy, Inc., 600 Harrison Street, 3rd Floor, San Francisco, CA 94107, USA
How to use the address
This is the publicly available legal address for Udemy; it may be used for formal communications if required.
For most cancellations and refunds, use Udemy support channels and app-store support before sending physical correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.