Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Audiobookstore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Audiobookstore: Easy Method
What is Audiobookstore
Overview
AudiobookSTORE is an online retailer of audiobooks and podcasts offering direct purchases and a recurring membership called FlexPass™.
The service sells downloadable audio, physical audiobooks, and offers member benefits such as discounts, exchanges, and a "LOVE IT" guarantee.
Who uses it
Customers worldwide can buy audiobooks or subscribe to membership plans billed monthly in USD.
New Zealand customers should note pricing is listed in USD only and some consumer protections differ for digital goods.
How to cancel Audiobookstore
Cancel via website (recommended for web subscriptions)
- Sign in to your account on the AudiobookSTORE website.
- Go to "My Account" and click the "Cancel FlexPass" link.
- Cancellation is immediate; you will receive a confirmation email automatically.
Cancel via mobile app stores
- iOS (App Store): Open your Apple subscriptions in the App Store and cancel the AudiobookSTORE subscription there. AudiobookSTORE cannot cancel App Store subscriptions for you.
- Android (Google Play): Open Google Play > Subscriptions and cancel the AudiobookSTORE subscription. Cancellation must be done directly in Google Play.
What happens when you cancel
Access and benefits
Cancellation of FlexPass™ on the website is immediate and member benefits cease immediately upon cancellation.
For app-store cancellations, access may continue until the end of the current billing period depending on the store's rules.
Account data and records
Order history and account information remain accessible unless you request permanent deletion.
Account credits, if issued, may expire upon permanent account deletion; follow the support process to request deletion or credits.
Will I get a refund?
Membership fees
FlexPass™ membership fees are non-refundable as standard policy.
AudiobookSTORE may at its discretion issue account credits in lieu of refunds; credits are non-transferable, valid for six months, and have no cash value.
Audiobook purchases and physical returns
- FlexPass™ members unhappy with an audiobook purchase can contact Customer Care within 14 days for a refund, usually issued as site credit toward another audiobook.
- Unopened physical items (still shrink-wrapped) can be returned within 14 days for a refund; returns require an RMA and the original packing slip.
- Used or opened physical items are not refundable. Refunds may be limited if abuse is suspected.
Audiobookstore plans and pricing
Available plans
Pricing is listed in USD on AudiobookSTORE and shown here as published.
There is no localized NZD pricing available as of the latest information.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| FlexPass™ Membership | $11.95 per month (USD) | Monthly | Exclusive member-only discounts on all audiobooks; unlimited podcast listening; audiobook exchanges; "LOVE IT" guarantee |
| Podcast Only Membership | $3.95 per month (USD) | Monthly | Unlimited podcast listening only; purchase audiobooks at regular price |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA covers goods such as physical audiobooks; faulty or not-as-described physical goods may be returned or refunded under the CGA.
Digital downloads and streamed content are generally excluded from CGA guarantees.
Fair Trading Act and other protections
The Fair Trading Act prohibits misleading and unconscionable conduct; undisclosed recurring fees or misleading sign-up practices could breach this law.
The Unsolicited Electronic Messages Act requires explicit consent for recurring billing communication; lack of consent may be a basis for complaint.
Remedies and enforcement
If you were enrolled without clear consent or face difficulty cancelling, you can raise concerns with the Commerce Commission or seek a charge dispute through your bank.
Keep evidence (screenshots, receipts, communications) to support any complaint to regulators or your bank.
Customer experiences
Positive feedback
- Many customers praise prompt, friendly customer service and staff who help resolve issues or swap titles.
- Users often compliment audiobook selection, audio quality, and ease of download and multi-device listening.
Negative feedback
- Reports of unexpected recurring charges and difficulty cancelling or removing payment information are common in complaints.
- Some users say they were billed after attempting cancellation or that cancellation required contacting support rather than using the account page.
- BBB complaints mention unauthorized charges and resistance to issuing refunds for users who intended single purchases.
Documentation checklist
What to gather before contacting support
- Account email address and username.
- Order number(s) and purchase date(s).
- Subscription receipts or billing screenshots showing charges.
- Any confirmation emails related to cancellation attempts.
For physical returns
- Request an RMA from AudiobookSTORE before returning items.
- Include the original packing slip and keep proof of postage.
- Ship returns to: AudiobookSTORE.com, 6209 Mid Rivers Mall Dr., Suite 303, St. Peters, MO 63304, United States.
Common mistakes
Misunderstanding where to cancel
Many users attempt to cancel on the AudiobookSTORE site while the subscription was billed through Apple or Google.
If you subscribed via an app store you must cancel in that store; site cancellation does not stop App Store/Google Play billing.
Expecting membership refunds and timing issues
Some customers assume membership fees are refundable; standard policy is non-refundable and credits are discretionary.
Waiting too long to request a refund for audiobook purchases or physical returns (beyond 14 days) can forfeit eligibility.
Comparative recap
Quick method comparison
| Method | Where to cancel | Effect timing | Membership refund | Audiobook purchase refund |
|---|---|---|---|---|
| Website | My Account → "Cancel FlexPass" | Immediate; benefits stop immediately | Fees non-refundable; credits discretionary | FlexPass members may request refund within 14 days (usually site credit) |
| iOS (App Store) | Apple App Store subscription settings | Depends on App Store rules; often end of billing period | Apple handles membership billing; contact Apple for refunds | AudiobookSTORE refund policy applies to purchases made via AudiobookSTORE; purchases through Apple may follow App Store policies |
| Android (Google Play) | Google Play > Subscriptions | Depends on Google Play rules; often end of billing period | Google handles membership billing; contact Google for refunds | AudiobookSTORE refund policy applies to purchases made via AudiobookSTORE; purchases through Google Play may follow Google policies |
After cancelling
What to check immediately
- Confirm you received the cancellation confirmation email from AudiobookSTORE.
- Check your bank or card statement for any further charges over the next billing cycle.
Helpful links and next steps
- Apple - Manage subscriptions
- Google Play - Cancel or change a subscription
- New Zealand Commerce Commission
- Consumer Protection (New Zealand)
Address
Postal address for written requests
AudiobookSTORE.com, 6209 Mid Rivers Mall Dr., Suite 303, St. Peters, MO 63304, United States.
Notes about local support
There is no New Zealand postal address listed; use the address above for written requests about personal information or cancellation if required.
If you need regulatory assistance in New Zealand, contact the Commerce Commission or your card issuer to dispute charges.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.