Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Brazzers service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Brazzers: Easy Method
What is Brazzers
Overview
Brazzers is a subscription-based adult entertainment website that offers video content and membership access to a branded library of material.
It is operated by MindGeek and is typically billed on a recurring basis with trial and regular subscription options offered in USD.
Service model
Access is provided via user accounts on the Brazzers website or affiliated portals, with content updated periodically.
Payments are handled through the site’s billing system or third-party processors, which can create a separate recurring payment record.
How to cancel Brazzers
Cancel via the Brazzers website
- Log into your Brazzers account on the website.
- Go to Account Settings, then open the Billing or Subscription section.
- Choose the cancel option (form) and follow the on-screen steps to confirm cancellation.
- Retain any confirmation message or email for your records.
Cancel via live chat or phone
- Live chat: visit support.brazzers.com, click "Start Chat", verify your account and request cancellation. Ask for a confirmation ID.
- Phone: call Brazzers support (US toll-free 1‑877‑237‑4215) or use the international/Skype numbers listed in support pages; provide account details and request cancellation with confirmation.
Cancel underlying payment (if site cancellation fails)
- If the website or support cannot cancel, you can contact ProBiller at probiller.com or use a budgeting/payment app such as Truebill/Rocket Money to cancel the recurring charge.
- These services commonly require your email, billing details or last four digits of the card and a brief reason for cancellation.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the end of your current paid billing cycle.
The account is usually downgraded or set to expire at the period end rather than being deleted immediately.
Renewal and billing
Auto-renewal should stop once cancellation is processed, but you should verify by checking your billing statement and saved confirmation.
If you continue to see charges, contact support and your payment provider promptly.
Data and account retention
Brazzers may retain account and billing data per their privacy and retention policies; request deletion if you want data removed.
Keep screenshots or copies of cancellation confirmations in case of future disputes.
Will I get a refund?
Brazzers refund policy
Brazzers’ stated policy is that they do not offer refunds for unused portions of subscriptions.
Expect the company to refuse refund requests based on that policy in many cases.
Exceptions and consumer options
- Some consumers (notably in the EU) have reported success obtaining refunds by disputing charges with their card provider under local consumer withdrawal rules.
- In New Zealand, statutory consumer rights may allow refunds despite the site's “no refunds” policy (see next section).
Brazzers plans and pricing
Available pricing (USD)
| Plan | Price (USD) |
|---|---|
| Trial | $1 for 2-day trial |
| Weekly | $7 / week |
| Monthly | $29.99 / month |
| Yearly | $119.99 / year |
Price notes
No exact New Zealand Dollar (NZD) prices for Brazzers were found for 2024/2025; available published prices are in USD.
Actual charged amount may vary with currency conversion and bank fees when billed to a NZ payment method.
Your consumer rights in New Zealand
Applicable laws
In New Zealand, the Consumer Guarantees Act and the Fair Trading Act provide protections for consumers buying goods and services, including digital subscriptions.
These laws can override a supplier’s “no refunds” policy where services are not delivered as promised or where cancellation/withdrawal rights apply.
Cooling-off and refunds
- You may have a right to cancel and receive a refund within a cooling-off period (often around 14 days) depending on the circumstances and whether content has been accessed.
- If the supplier refuses, you can escalate via your payment provider, dispute the charge, or contact consumer protection bodies in New Zealand.
What to do if you need help
If Brazzers refuses a legitimate refund or misled you about terms, contact your bank or card issuer to dispute the charge.
You can also seek guidance or lodge a complaint with New Zealand consumer authorities via consumerprotection.govt.nz.
Customer experiences
Positive feedback
Some users praise Brazzers for regularly updated HD content and exclusive titles not found elsewhere.
These positive reviews typically highlight content quality rather than billing or support experience.
Negative feedback
Many reviews report difficulty cancelling, unexpected charges, unresponsive support and problems during trial periods.
Common complaints include forced auto-renewals, difficulties obtaining refunds, and billing handled by third-party processors.
What reviewers commonly recommend
- Keep cancellation confirmations and screenshots.
- Monitor bank statements after cancellation.
- Contact the payment processor if site cancellation fails.
Documentation checklist
What to have before cancelling
- Account email/username and password (or proof of account ownership).
- Last four digits of the card used and the billing date.
- Screenshots of subscription settings and any trial offers or receipts.
What to keep after cancelling
- Cancellation confirmation message or chat transcript with date/time and reference ID.
- Copies of any emails from Brazzers or ProBiller/Rocket Money confirming cancellation.
- Bank or card statements showing charges and any refunds or disputed items.
Common mistakes
Assuming cancellation is automatic
Many users assume deleting the app or logging out cancels the subscription; it usually does not.
Always cancel via the billing/subscription page and obtain confirmation.
Not saving confirmation
Failing to save cancellation confirmation or chat transcripts makes disputes harder to resolve.
Always take screenshots and save emails that show the cancellation was processed.
Ignoring third-party billing
Sometimes recurring charges are handled by a third-party processor (ProBiller/Rocket Money); cancelling the site account may not stop that payment.
If charges continue, contact the processor or your bank immediately to stop future payments.
Comparative recap
Cancellation methods compared
| Method | Ease | Refund chance | Notes |
|---|---|---|---|
| Website (account billing) | High | Low (policy: no refunds) | Preferred first step; keep confirmation. |
| Live chat | Moderate | Low | Useful if you need a confirmation ID or real-time help. |
| Phone | Moderate | Low | Use for immediate confirmation; note time zones and numbers. |
| ProBiller / Payment provider | Varies | Medium (via bank dispute) | Effective if site or support fail to cancel recurring payments. |
Key takeaway
Cancel on the website first, get and save confirmation, then escalate to chat/phone or your payment provider if charges persist.
Use consumer protections available in New Zealand if refunds are refused despite valid grounds.
After cancelling
Monitor your accounts
Watch your bank or card statement for one billing cycle to ensure recurring charges have stopped.
If you see continued charges, contact Brazzers support, the payment processor, and your bank immediately.
Useful links
- Brazzers Support (live chat & help)
- ProBiller (third-party processor)
- New Zealand consumer protection (MBIE)
Address
Corporate address
MindGeek headquarters (general contact): MindGeek, 32 Boulevard Royal, Luxembourg L-2449, Luxembourg.
Notes on mail and cancellation
No New Zealand - specific postal cancellation address was located; Brazzers handles cancellations online, by phone or live chat.
For billing disputes, contact your payment provider or use the third-party processor information shown on your statement.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.