Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chillio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chillio: Easy Method
What is Chillio
Overview
Chillio is a subscription-based mental health and focus support service marketed as an app providing daily lessons and tools for attention and stress management.
What it offers
Features promote structured daily content and short lessons aimed at users seeking ADHD support and improved focus.
Delivery format
Some users report Chillio functions as a website or progressive web app (PWA) rather than a native mobile app, despite app-style advertising.
How it is purchased
Subscriptions are offered through Chillio’s platform and through mobile app stores; billing terms depend on the purchase channel.
How to cancel Chillio
Preparation
Before cancelling, locate your subscription receipt, billing date, and any account identifiers to include in your message.
Required cancellation method
- Email support@get-chillio.app to cancel; this is the only direct cancellation route Chillio publicly supports.
- Requests must be sent at least 24 hours before the end of the current billing cycle to stop the next charge.
- Deleting a shortcut, web link, or your Chillio account does NOT cancel the subscription.
If you purchased via an app store
- For purchases made through Apple App Store or Google Play, you should cancel via your store subscription settings as well as contacting support if needed.
- Store-based purchases may also require you to use the store’s refund processes for charge reversals.
Useful reference
External reporting on cancellation requirements is available here: Chillio unsubscribe guide (Blogloom).
What happens when you cancel
Access after cancellation
Cancellation is intended to stop future renewals. In many subscription services, access commonly continues until the end of the paid period; confirm timing with Chillio support.
Renewal and billing
To avoid an unexpected renewal charge, send the cancellation email at least 24 hours before your billing cycle ends and keep a copy of the sent email and any reply.
Data and account
Cancelling a subscription is separate from deleting an account or shortcut; ask support@get-chillio.app how your account data will be handled after cancellation.
Follow-up confirmations
Request a written confirmation of cancellation and a final billing date in reply to your cancellation email and retain it for records.
Will I get a refund?
Refund policy summary
Chillio’s refund handling reportedly requires proof of use before refunds are processed; this can include evidence of lesson completion.
Typical evidence required
- Users report Chillio asks for screenshots showing completion of six consecutive days of lessons as proof before processing a refund.
- Be prepared to provide receipts, dates, and screenshots if you request a refund.
Practical expectations
Reviews indicate refunds are often difficult to obtain and that responses can be slow or unhelpful; many users describe the process as convoluted.
Store purchases and refunds
If you purchased through Apple or Google, refunds and dispute options may be handled by the App Store or Google Play processes rather than Chillio directly.
Chillio plans and pricing
Pricing table
| Plan | Price (approx. NZ$) | Period | Features |
|---|---|---|---|
| Solo - Monthly | NZ$17.40 (approx.) | Monthly | Premium features for one user |
| Solo - Annual | NZ$69.70 (approx.) | Annual | Premium features for one user |
| Family - Monthly | NZ$34.80 (approx.) | Monthly | Premium features for multiple family members |
| Family - Annual | NZ$174.20 (approx.) | Annual | Premium features for multiple family members |
Price notes
Prices are approximate conversions from US$ App Store listings using mid‑January 2026 exchange rates (1 USD ≈ 1.74 NZD).
Regional and rounding differences
Actual App Store charges may differ slightly due to regional pricing tiers, taxes, or rounding by the store.
Your consumer rights in New Zealand
Legal overview
Under the Consumer Guarantees Act and the Fair Trading Act, consumers are entitled to truthful advertising and remedies where goods or services are not as described.
Misleading conduct and remedies
If Chillio’s product differs materially from advertising (for example, marketed as a native app but delivered as a website/PWA), you may have grounds to complain about misleading conduct.
How to act
- Collect all evidence (advertising, receipts, screenshots, correspondence).
- Contact Chillio support in writing and request a remedy or refund.
- If unresolved, escalate to consumer protection bodies or consider dispute processes.
Where to get help
For general guidance, you can consult New Zealand consumer information resources and consider seeking legal advice for persistent or high‑value disputes.
Customer experiences
Positive feedback
Some users report benefit from the structured lessons and find the short daily content useful, particularly for people exploring ADHD support.
Negative feedback
Many reviews complain about deceptive advertising (app vs website), difficulty cancelling, unexpected or unauthorized charges, and hard-to-obtain refunds.
Common themes
- Helpful lessons for some users.
- Frequent reports of confusing subscription management and poor customer responsiveness.
Sources
Customer commentary and review summaries are available on external review sites such as Trustpilot.
Documentation checklist
Essential documents to gather
- Purchase receipt or store subscription record showing date and plan.
- Email address used for the Chillio account and any confirmation emails.
- Bank or card statements showing charges.
Evidence for refunds
- Screenshots of lesson completion (users report six consecutive days may be requested).
- All email correspondence with support, including timestamps.
- Any advertising or screenshots that contradict the product description (e.g., claimed native app).
Organising your submission
Compile files clearly, label dates, and reference specific transactions when emailing support@get-chillio.app to speed review.
Common mistakes
Assuming deletion cancels subscription
Deleting an app shortcut, PWA icon, or account does not automatically cancel the subscription. Users who do this often report continued billing.
Not cancelling in time
Failing to email at least 24 hours before the billing cycle ends can result in an unwanted renewal charge.
Insufficient evidence for refunds
Submitting a vague refund request without the requested screenshots, receipts, or dates commonly leads to rejection or delay.
Relying only on app UI
Because Chillio may not provide in‑app cancellation, attempting to cancel inside the interface or expecting App Store style cancellation from the app can cause confusion.
Comparative recap
Summary table
| Feature | Chillio (observed) |
|---|---|
| Cancellation method | Email to support@get-chillio.app; no in-app cancellation supported |
| Refund likelihood | Possible but often difficult; proof (e.g., 6 days screenshots) typically required |
| App format | Reported as website/PWA by many users despite app-style marketing |
| Pricing (approx.) | Solo Monthly NZ$17.40; Solo Annual NZ$69.70; Family Monthly NZ$34.80; Family Annual NZ$174.20 |
| How to dispute | Email support; for unresolved issues use store dispute mechanisms or NZ consumer protection routes |
Quick takeaways
Cancel by email well before renewal, keep detailed records, and expect to provide specific evidence for refunds.
After cancelling
What to monitor
Watch your bank or card statements for any unexpected renewals and confirm you receive a written cancellation acknowledgement from Chillio.
Next steps if charged after cancelling
- Reply to your cancellation email with evidence and request reversal.
- If purchased via Apple/Google, use the store’s report-a-problem or refund request flow.
- Consider escalating to New Zealand consumer protection if the provider is unresponsive.
Helpful links
Cancellation and review references: Blogloom Chillio unsubscribe guide and Chillio reviews on Trustpilot.
Keep records
Retain all emails, receipts, screenshots, and dates - these are essential if you need to escalate a dispute.
Address
Physical address
No New Zealand postal or physical address for Chillio was located in publicly available sources during this review.
How to contact
To cancel or request support, email: support@get-chillio.app and keep written confirmation of the interaction.
App store purchases
If you bought the subscription via Apple or Google, also manage or cancel the subscription through your App Store / Google Play subscription settings.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.