Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Comixology service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Comixology: Easy Method
What is Comixology
Service overview
Comixology is a digital comics platform and storefront owned by Amazon that offers single-issue and collected comics, graphic novels, and a subscription tier called Comixology Unlimited.
How users interact with it
Users can read purchases in the Comixology app or on the web, subscribe to Unlimited for access to a selection of content, and link accounts with Amazon for purchases and library management.
How to cancel Comixology
Cancel on iOS / App Store
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Find the Comixology subscription and tap Cancel Subscription.
- The subscription remains active until the end of the current billing cycle.
- Reference: iOS cancel guide.
Cancel on Android / Google Play
- Open the Google Play Store app on your device.
- Tap Menu (three lines) then Subscriptions.
- Select Comixology - Comics & Manga and choose Cancel Subscription.
- Future charges stop; cancellation follows merchant rules.
- Reference: Google Play cancel guide.
Cancel on the Web / Comixology or Amazon
- Sign in to your Comixology account on the web.
- Go to billing or subscription settings and toggle off auto-renew for Comixology Unlimited.
- To delete a free Comixology account or request other account changes, contact Comixology via their support/contact options.
- Reference: Web cancellation steps.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops future automatic billing but generally leaves access active until the end of the current paid period.
Purchased comics typically remain in your library even after a subscription ends; subscription titles become inaccessible once the membership period ends.
Account and data
Subscription cancellation does not automatically delete your Comixology account or purchase history.
If you need full account deletion you must contact Comixology support directly; deletion requests are handled per their procedures.
Will I get a refund?
Official policy
Comixology’s stated terms say “all transactions are final” and that the company generally does not issue refunds except where they expressly choose to do so.
Expect refunds to be uncommon and handled at the company’s discretion unless other rules apply.
Exceptions and practical outcomes
- Some users report discretionary refunds or goodwill credits in rare cases (for example, a free month for service issues).
- There is no documented statutory 14‑day cooling‑off right from Comixology for digital content; do not rely on an automatic 14‑day refund policy.
- If billing was handled by Apple or Google, you may need to pursue refunds through the App Store or Google Play processes.
Reference: refund policy note.
Comixology plans and pricing
Overview of plans
Comixology offers single purchases, a free account, and Comixology Unlimited subscription for included content access.
Exact NZD prices are not documented publicly; standard US pricing for Unlimited is commonly listed as US$5.99/month.
Pricing table
| Plan | Typical price | Notes |
|---|---|---|
| Comixology Unlimited | US$5.99 / month | NZ pricing may vary; check local billing currency at sign-up. |
| Single purchases (per issue / volume) | Varies | Price depends on publisher, region, and sale promotions. |
| Free account | Free | Allows purchases and reading of owned content; no Unlimited access. |
Your consumer rights in New Zealand
Legal context
New Zealand consumer protections (for example, under the Fair Trading framework) provide remedies when digital content is faulty, misrepresented, or fails to meet reasonable expectations.
These statutory protections can sometimes override a merchant’s “no refunds” clause where the content or service is not as described.
Practical steps for NZ customers
- Contact Comixology/Amazon support first with clear evidence (order numbers, screenshots).
- If unresolved, raise the issue with your bank as a dispute or chargeback if you believe the charge is unjustified.
- Consider seeking guidance from Consumer NZ or comparable advisory bodies for formal complaints and next steps.
Note: outcomes depend on the facts of each case and are not guaranteed; consider formal advice for complex disputes.
Customer experiences
Positive feedback
- Longtime users praise the legacy (pre-Amazon) interface for being fast, intuitive, and feature-rich with guided view and smart lists.
Negative feedback
- Many users report that Amazon’s integration removed or degraded features and altered the interface adversely.
- In-app purchasing removal on iOS/Android has increased friction; users must buy via web or Amazon site.
- Customer support complaints are common: slow or no responses, confusion over merged accounts, and refund difficulties.
- Some NZ users report region-specific availability limits for certain issues or series.
References: user reviews and reports from public forums and review sites.
Documentation checklist
Before you contact support
- Account email and username used for Comixology/Amazon.
- Order numbers or subscription receipt (Apple/Google/Amazon receipt).
- Dates of billing and screenshots of subscription status or charges.
If you escalate
- Payment method details (last four digits, billing statement entries).
- Correspondence history with Comixology/Amazon support (tickets, timestamps).
- Device and app version information where relevant.
Common mistakes
Trying to cancel in the wrong place
Users often try to cancel within the app when the subscription is billed through Apple or Google; that cancels nothing if you don’t use the App Store/Play Store subscription manager.
Always check which platform billed your subscription (Apple, Google, or Comixology/Amazon) before cancelling.
Assuming automatic refunds
Many customers expect a refund after cancelling; Comixology’s terms state transactions are final and refunds are rare.
If you need a refund, gather evidence and contact the billing platform (App Store, Google Play, or your bank) as appropriate.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund likelihood, and key notes by platform to help choose the right route.
Comparison table
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| iOS / App Store | Settings → Your Name → Subscriptions → Comixology → Cancel | Low (refunds via Apple possible in some cases) | Subscription remains until end of billing; use Apple for refunds/queries. |
| Android / Google Play | Google Play Store → Menu → Subscriptions → Comixology → Cancel | Low (Google Play handles refund requests) | Cancelling stops future charges; follow Google’s refund process for disputes. |
| Web / Comixology or Amazon | Sign in to Comixology → Billing/Subscriptions → Toggle off auto‑renew | Very low (Comixology states no refunds except at discretion) | For account deletion or refund requests contact Comixology support directly. |
After cancelling
Check access and receipts
Confirm subscription status in your account or the store that billed you and keep receipts in case you need to dispute charges.
Verify which titles remain available in your library and which were part of Unlimited access.
Helpful links and support
- iOS & Google Play cancellation guide
- Web cancellation steps and contact advice
- Community reports on refunds and experiences
Address
Corporate mailing address
Iconology Inc., d/b/a ComiXology
512 Seventh Avenue, 12th Floor, New York, NY 10018, United States
Notes about postal requests
No specific New Zealand postal cancellation address is available; mail or formal requests must be sent to the U.S. corporate address above.
For quicker handling, use the online contact/support channels before sending physical mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.