Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dramashorts service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dramashorts: Easy Method
What is Dramashorts
Service overview
Dramashorts is a short-form drama streaming service offering episodic stories, in-app purchases (coins), and subscription plans for extended access. Content includes professionally produced short dramas with options for downloads and app access.
Where it is managed
The platform is operated by entities registered in Cyprus and is accessed worldwide via mobile apps and the web. Billing and subscription management depend on where you subscribed (App Store, Google Play, or direct on the Dramashorts website).
How to cancel Dramashorts
Cancel via App Store (iOS)
- Open your Apple ID account settings on iPhone/iPad or visit reportaproblem.apple.com.
- Turn off auto-renewal for the Dramashorts subscription at least 24 hours before the trial or current period ends.
- For details see the subscription policy: Dramashorts subscription policy.
Cancel via Google Play (Android)
- Open Google Play > Menu > Subscriptions, find Dramashorts and select Cancel.
- Cancel at least 24 hours before the trial or billing period ends to avoid the next charge.
- See the subscription policy for reference: Dramashorts subscription policy.
Cancel via the website (direct)
- Sign in at Dramashorts.io.
- Go to Profile → Subscription → Unsubscribe to cancel before the current billing period ends.
Cancel by email (alternate web method)
- Email help@dramashorts.io with your registered email, a screenshot of the payment, and the card details used for the purchase.
- Support will confirm cancellation; access typically remains until the end of the current paid period.
- See the help article: How to cancel.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but does not usually remove access immediately. You can typically use the service until the end of the current paid or trial period.
Renewal and billing
- Auto-renewal stops after cancellation, so no further monthly charges should occur.
- If you subscribed via Apple or Google, future billing is controlled by that platform, not Dramashorts directly.
Data and account status
Your account and profile data generally remain unless you request deletion. Cancelling a subscription does not necessarily delete your account.
Will I get a refund?
Website purchases and general rule
Direct website subscriptions are generally non-refundable and do not receive prorated refunds if you cancel mid-period.
See the subscription terms for full details: Subscription terms.
Exceptions and money-back guarantee
- If a money-back guarantee was offered at checkout, you may be eligible for a refund if you contact support within 30 days after initial purchase and before the subscription period ends.
- If you believe the service was misrepresented or defective, New Zealand consumer law may provide remedies - see the consumer rights section below.
App Store and Google Play refunds
- iOS (App Store) refunds must be requested from Apple via their support and review process.
- Android (Google Play) refunds must be requested from Google via Google Play support.
- Refer to Dramashorts' subscription policy for platform-specific notes: Dramashorts subscription policy.
Dramashorts plans and pricing
Listed plans
Below are the publicly listed plans and one-off purchases as provided by Dramashorts. Regional NZD prices may differ and are shown in the App Store for New Zealand accounts.
Notes on regional pricing
Exact New Zealand dollar pricing for 2024/2025 is not publicly available online; expect regional variations visible in your app store region.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro (USD) | US$9.90/month | Monthly | Unlimited downloads, HD/4K, early access, priority speeds, mobile app access |
| Sponsor (USD) | US$19.90/month | Monthly | Everything in Pro plus exclusive content, personalized recommendations, direct links, no ads |
| Full Access (USD via App Store IAP) | US$39.99 (one-off) | One-off | Full access |
| Coins (USD via App Store IAP) | US$9.99 / US$19.99 / US$29.99 / US$49.99 etc. | One-off | Coins packages for in-app content unlocks |
Your consumer rights in New Zealand
Applicability of NZ law
New Zealand consumers are not covered by the EU/EEA 14-day withdrawal right. Refunds and cancellation are governed by Dramashorts' policies and New Zealand consumer law.
Consumer Guarantees and remedies
- Under the Consumer Guarantees Act (CGA), digital content must be of acceptable quality and as described.
- If content is misleading, defective, or not as advertised, CGA may entitle you to remedies including repair, replacement, or refund.
Platform purchases (Apple / Google)
If you bought through the App Store or Google Play you will usually need to request refunds from Apple or Google, and their review processes apply.
New Zealand law may provide rights but does not automatically override Apple/Google platform processes for refunds.
Customer experiences
Positive feedback
- Users praise engaging short-form storylines, high-quality acting, and fresh content.
- Some customers find the pricing reasonable compared with competitor models and report helpful, responsive email support.
Negative feedback
- Common complaints include having to buy additional coins despite a subscription and unclear pay-per-coin mechanics.
- Reports of unexpected or duplicate charges and difficulty canceling on one’s own are frequent.
Balanced takeaway
Many users enjoy the content quality, but pricing structure and coin gating can cause confusion and billing disputes.
If you are unsure about value or access, review the plan details and test any trial offers carefully before a paid renewal.
Documentation checklist
What to gather before contacting support
- Registered email address used for the Dramashorts account.
- Transaction proof: screenshots of payment receipts or bank/card statements.
- Details of how you subscribed (App Store, Google Play, or directly via Dramashorts website).
Additional helpful items
- Exact date and time of charges, subscription screenshots, and any error messages.
- Order IDs, invoice numbers, or in-app purchase receipts from Apple/Google when relevant.
Common mistakes
Missing the 24-hour cancellation window
A frequent issue is cancelling within fewer than 24 hours before the trial or billing period ends. That can still trigger a renewal payment.
Trying to get platform refunds from Dramashorts
Users often expect Dramashorts to refund App Store or Google Play charges directly. For platform purchases you must request refunds through Apple or Google.
Confusing subscription vs coins
Some subscribers assume a subscription unlocks all episodes; in practice, additional coins or an unlocked purchase may be required for certain episodes.
Comparative recap
Cancellation methods compared
| Method | How to cancel | Refund process | Timing requirement |
|---|---|---|---|
| App Store (iOS) | Turn off auto-renewal in Apple ID subscriptions | Request refund from Apple | Cancel ≥24 hours before period end |
| Google Play (Android) | Cancel in Google Play Subscriptions | Request refund from Google Play support | Cancel ≥24 hours before period end |
| Web (direct via Dramashorts.io) | Profile → Subscription → Unsubscribe | Generally non-refundable; check money-back guarantee if offered | Cancel before current billing period ends |
| Web (email) | Email help@dramashorts.io with proof of payment and registered email | Handled case-by-case by support; access usually until period end | Cancel before current billing period ends |
After cancelling
What to check immediately
- Confirm cancellation by checking your subscription status in the app or website.
- Keep screenshots or confirmation emails showing the cancellation date and access end date.
Where to get help
- Support email: help@dramashorts.io.
- Subscription policy: Dramashorts subscription policy.
- Money-back policy (if applicable): Money-back policy.
- Help centre article on cancellation: How can I cancel my subscription?.
Address
Registered office
DramaShorts (Brailion Ventures Limited / Videxa Limited)
Spyrou Kyprianou 79, Protopapas Building, 2nd Floor, Flat/Office 201, 3076 Limassol, Cyprus
Notes on local contact
No New Zealand postal address was found for cancellation; the service is managed through the Cyprus office above per the Terms of Use.
If you need in-country assistance, contact your payment provider (bank, Apple, or Google) or reach out to Dramashorts support at the email above.
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FAQ
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