Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fancentro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fancentro: Easy Method
What is Fancentro
Overview
Fancentro is a subscription-based platform where creators sell access to content, chats, and private posts. Creators set their own membership prices and manage subscriber access.
Who uses it
Subscribers use Fancentro to follow and pay creators for exclusive content. Creators use it to monetize their audience through monthly subscriptions and one-off sales.
How to cancel Fancentro
Cancel directly via Fancentro (web)
- Log into your account on the Fancentro website.
- Go to "My Purchases" or the Subscriptions section in your account settings.
- Follow the cancellation link or use the support center to request cancellation; cancellation stops future charges but you keep access until the billing period ends.
- See Fancentro's terms: Fancentro Terms.
Cancel via Centrobill (billing partner)
- Visit centrohelp.com and choose "Edit subscription".
- Log in to the Centrobill portal if prompted.
- Click the gear icon and select "Cancel membership" to stop recurring billing through Centrobill.
- See the support article: Cancel subscription (Fancentro support).
Cancel on iPhone / iPad (App Store subscription)
- If you subscribed via the Apple App Store, open Settings on your iPhone/iPad.
- Tap your Apple ID, then Subscriptions, find Fancentro and tap "Cancel Subscription".
- Fancentro cannot cancel App Store subscriptions for you; follow Apple's process.
- Reference: App Store cancellation guidance.
Cancel on Android (Google Play subscription)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions > Subscriptions, find Fancentro and tap "Cancel subscription".
- Google Play handles billing for subscriptions made through its store; Fancentro cannot cancel those directly.
- Reference: Google Play cancellation guidance.
What happens when you cancel
Access and billing
Cancellation stops future recurring charges but does not typically remove access immediately.
You will usually retain access to the creator's content until the end of your current billing period.
Data and account deletion
Deleting your Fancentro account is a separate action and does NOT automatically cancel subscriptions.
If you want to stop charges, cancel subscriptions first, then consider account deletion. See: How to delete my account.
Will I get a refund?
Fancentro policy
Fancentro's terms state payments are non-refundable and they do not provide refunds or credits for partially used subscription periods.
Refunds are not guaranteed and are subject to Fancentro's stated policy: generally none.
Exceptions and timelines
- Refunds may be issued at Fancentro's sole discretion for exceptional circumstances (e.g., technical errors or content removal).
- Refunds, if issued, are normally credit to your payment method or Fan Wallet rather than cash.
- Credit card refund requests must be made within 120 days of the transaction; other payment methods (crypto, gift cards) have a 90-day window and depend on technical feasibility.
- There is no automatic statutory 14-day cooling-off right offered by Fancentro in their policies.
Fancentro plans and pricing
Pricing overview
There is no single standard price set by Fancentro for New Zealand subscribers; creators set their own subscription fees.
Currency and variability
Prices are often displayed in USD and may vary by creator. No official NZD standard pricing is published.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Creator subscriptions | Varies | Creators set prices (commonly USD $5 - $50+ per month); not region-specific. |
| One-off purchases / messages | Varies | Pricing set per creator and per item; currency may default to USD. |
Your consumer rights in New Zealand
Relevant laws
Under New Zealand law, the Consumer Guarantees Act and the Fair Trading Act require services to be supplied with reasonable care and skill and to be accurately described.
Misleading practices or hidden recurring charges can breach these laws.
Remedies and where to go
- If you believe your consumer rights are breached, contact the Commerce Commission or Consumer Protection agencies in NZ.
- You can seek mediation, file complaints, or pursue disputes through payment providers when appropriate.
Customer experiences
Common complaints
- Reports of difficulty cancelling and of recurring charges persisting after cancellation attempts.
- Creators reporting missing earnings, withheld payments, and slow or poor customer support response.
- Technical issues after platform migrations, including lost content or inaccessible purchases.
Positive notes and caveats
Positive or detailed verified user reviews for paid services are minimal; public review sites show mixed to poor ratings.
Some users successfully cancel via Centrobill or app-store controls - follow the correct channel for your subscription method.
Documentation checklist
What to collect
- Subscription receipts or payment confirmation (date, amount, payment method).
- Screenshots of subscription settings, cancellation confirmation screens, or error messages.
- Emails or support tickets showing cancellation requests and any replies.
How to present evidence
- Organise items by date and label each screenshot or receipt.
- Include the account email, subscription ID (if available), and the creator's name or profile link.
- Provide concise timelines when filing complaints with payment providers or consumer authorities.
Common mistakes
Deleting account instead of cancelling
Many users delete their Fancentro account thinking this cancels billing. It does not - subscriptions must be cancelled separately.
Always confirm cancellation in the subscription management area or via the billing partner before deleting your account.
Using the wrong cancellation path
Subscribers who joined via the App Store or Google Play must cancel through Apple or Google, not via the Fancentro website.
Not confirming which payment processor handled your subscription can result in continued charges.
Comparative recap
Quick comparison table
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Fancentro website (direct) | Account > My Purchases / Subscriptions or support center | Low (policy states non-refundable) | Stops future billing; access until period end. See terms. |
| Centrobill (billing partner) | centrohelp.com > Edit subscription > Cancel membership | Low; exceptions possible at discretion | Required if Centrobill handled payments; use their portal for cancellation. |
| Apple App Store | iPhone/iPad Settings > Apple ID > Subscriptions | Depends on Apple policy; Fancentro cannot cancel for you | Follow Apple's refund and cancellation procedures via Apple support. |
| Google Play | Play Store > Profile > Payments & subscriptions > Subscriptions | Depends on Google Play policy; Fancentro cannot cancel for you | Use Google Play's refund and cancellation flow if purchase was made through Play Store. |
Best route by situation
If you subscribed on the web and see Centrobill on your billing statement, cancel via Centrobill for the fastest effect.
If you subscribed through an app store, use Apple or Google Play to cancel and request any refunds through their processes.
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation email or screenshot.
- Monitor your bank or card statements for at least one billing cycle to ensure no further charges appear.
Next steps if you are charged
- Contact Fancentro support and Centrobill with your documentation and cancellation evidence.
- If charges persist, contact your bank or card issuer to dispute the charge and consider filing a complaint with NZ consumer authorities.
- Helpful links: Fancentro cancel support, Centrobill help, Fancentro terms.
Address
Billing partner postal address
CENTROBILL LTD, 253 Main Street, #222, Matawan NJ 07747, USA.
Mail options and note
Fancentro does not have a local cancellation postal address in New Zealand; any postal communication must be directed to the official corporate address above.
Cancellation by conventional mail may be slower and is not a substitute for using the online cancellation channels described above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.