Cancel Fanpass: Easy Method

What is Fanpass

Overview

Fanpass is an online ticket marketplace that facilitates buying and selling of event tickets between users and sellers.

The platform operates as a reseller/marketplace and manages listings, delivery, and some dispute processes via its web platform.

How the marketplace works

Buyers purchase tickets listed by sellers; Fanpass acts as the platform and can hold or transfer tickets per the seller's listing.

Fanpass is operated by an entity registered in the UAE (Mozaic DMCC) and uses an online support and FAQ system for policy details.

How to cancel Fanpass

Key rule on cancelling purchases

Purchases completed on Fanpass cannot be cancelled, changed or exchanged by the buyer through the platform.

If you cannot attend, you should explore resale or the limited refund exceptions below.

Step-by-step options if you need to cancel or change plans

• Do not expect to cancel a completed purchase via Fanpass; the platform's policy is that all sales are final.
• If you cannot attend, list the tickets for resale on Fanpass so another buyer can purchase them instead.
• If the ticket is mis-described or you were refused entry, gather evidence and contact Fanpass promptly (see time limits in the refund section).
• If the event is cancelled by the promoter, follow Fanpass instructions to return tickets and wait for the seller’s refund request to the promoter.
• Contact Fanpass support via Fanpass FAQ for case-specific directions.

What happens when you cancel

Access and ticket validity

Because buyers cannot cancel purchases through Fanpass, purchased tickets remain valid unless transferred or resold.

If the event is postponed, tickets usually remain valid for the new date and no refund is issued unless the event is later cancelled.

Account, records and data

Fanpass retains transaction records and communications related to your account; review their privacy policy on the site for details.

If you resell a ticket, the record of the sale will be kept and may be needed if there is a refund or dispute later.

Will I get a refund?

General refund policy

All sales and purchases on Fanpass are final; refunds are only issued if Fanpass expressly approves them under specific exceptions.

Expect no automatic refunds for changes of mind, date/time changes, partial performances, or lost/damaged tickets.

Exceptions and required actions

• If an event is cancelled (not rescheduled), Fanpass may issue a full refund or credit at its discretion once the buyer returns the tickets to Fanpass or the seller and after the seller requests a promoter refund.
• If a ticket is mis-described, contact Fanpass within 48 hours of receipt or within 72 hours after the event to request review; Fanpass may confirm full or partial refunds.
• If you were refused entry because the ticket was invalid, contact Fanpass within 48 hours after the event with evidence; a full refund may be issued if confirmed.

Fanpass plans and pricing

Pricing overview

Fanpass pricing details (fees, service charges, listing fees) are not published here; they can vary by listing and transaction.

Where official plan or fee data is unavailable, the table below uses general placeholders.

Table of common price types

Your consumer rights in New Zealand

Overview of the Consumer Guarantees Act (CGA)

Under the CGA, goods and services must be of acceptable quality, fit for purpose, and match their description.

These guarantees can apply when a seller is supplying tickets; however, marketplace arrangements can complicate direct CGA claims.

How CGA may (or may not) apply to Fanpass purchases

• Secondary-market ticket sales via a marketplace like Fanpass may not have the same automatic cancellation rights as standard consumer goods.
• Mis-descriptions or invalid tickets can be argued as a failure to meet the guarantee of description or service, which may entitle you to remedies.
• Fanpass’s published terms will govern what remedies they offer; keep evidence to support any CGA-based complaint to Fanpass or a regulator.

Customer experiences

Positive summaries

• Many users report receiving tickets close to the event date with clear instructions and reliable delivery.
• Customers often praise responsive communication and a user-friendly platform experience.

Negative summaries

• Some buyers received tickets very close to the event, causing stress about entry and seating arrangements.
• Complaints include invalid tickets or tickets not matching the advertised specification, which in some cases led to refused entry.
• Other issues reported are perceived poor tracking of ticket delivery or lack of timely updates.

Documentation checklist

What to gather before contacting Fanpass

• Order number and transaction reference from your Fanpass account or email receipt.
• Screenshots of the listing, ticket details, and any seller communication.
• Proof of payment (bank statement or payment confirmation).

Evidence for disputes or refund requests

• If refused entry: venue refusal notice, photographs, timestamps, and staff names (if available).
• If mis-described: comparison screenshots showing advertised description vs. delivered ticket.
• Record all correspondence with Fanpass and the seller, including dates and times.

Common mistakes

Assuming you can cancel a completed purchase

Many buyers incorrectly assume there is a cooling-off period; Fanpass treats sales as final and does not offer a 14‑day cancellation right.

Attempting to request a standard cancellation without valid grounds wastes time and delays attempts to resell or resolve the issue.

Delaying evidence collection or communication

Waiting too long to report mis-description or refusal of entry can forfeit your chance of a refund under Fanpass’ time-limited windows.

Always collect evidence immediately and contact Fanpass within the specified timeframes (48 or 72 hours where applicable).

Comparative recap

At-a-glance outcomes

After cancelling

Steps if you have resold or attempted resolution

If you successfully resell, keep the sale confirmation and buyer details until the event has passed and funds are cleared.

If you pursue a refund or claim, continue to store all correspondence and evidence until the case is closed.

Helpful links and escalation

• Fanpass FAQ: https://www.fanpass.net/faq
• Fanpass Terms & Conditions: https://www.fanpass.net/terms-and-conditions/
• Trustpilot reviews (NZ): https://nz.trustpilot.com/review/fanpass.net/
• Consumer rights in NZ (general guidance): https://www.consumerprotection.govt.nz

Address

Registered operation

Fanpass operates under Mozaic DMCC, a company registered in the United Arab Emirates (UAE).

For official matters, refer to Fanpass’ website and their published contact channels for the correct registered address details.

Mailing contact

Listed mailing contact (appears on public pages): 20 - 22 Wenlock Road, London, United Kingdom.

If you need to send postal documents, confirm the correct address via Fanpass support before posting.