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I hereby notify you of my decision to terminate the contract relating to the Iqiyi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Iqiyi: Easy Method
What is Iqiyi
Overview
iQIYI is a streaming service that offers Asian dramas, variety shows, and films with some English subtitles. It operates globally via apps, web, and partner platforms.
Availability
Access is through the iQIYI website, iOS App Store, Google Play, and regional third-party partners. Features and billing methods vary by platform and country.
How to cancel Iqiyi
Cancel via App Store (iOS)
- Open App Store → tap your profile → Subscriptions → iQIYI → Cancel.
- iQIYI cannot cancel App Store subscriptions for you; you must use your Apple ID settings.
- Reference: how to cancel (acciyo).
Cancel via Google Play (Android)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → iQIYI → Cancel.
- Google Play handles the billing and cancellations for subscriptions purchased there.
- Reference: how to cancel (acciyo).
Cancel via iQIYI website (direct payment)
- Log into your iQIYI VIP account online.
- Go to My Account / VIP Membership / Billing or Manage Subscription and select "Cancel Auto-renewal".
- Reference: website cancellation guide.
Third-party platforms and in-app non-store subscriptions
- If you subscribed through a third party (e.g., carrier, regional partner), cancel via that platform - iQIYI cannot cancel these directly.
- For non‑App Store/Play in-app subscriptions, open the iQIYI app → My → VIP subscription → Manage (gear icon) → Cancel auto-renewal.
- Reference: in-app cancellation (php.cn).
What happens when you cancel
Access after cancellation
After cancelling, you generally keep access to VIP features until the current paid billing period ends. Your account is not deleted by cancelling.
Auto-renewal and future charges
Cancellation stops future automatic renewals. To avoid the next charge, cancel at least 24 hours before the next renewal date.
Account data and subscriptions
Your viewing history and account details usually remain unless you delete the account. Third-party billing records remain with the platform that charged you.
Will I get a refund?
General refund policy
iQIYI membership payments are generally non-refundable once paid. Cancelled subscriptions usually remain active until the period ends without a prorated refund.
Exceptions and billing errors
- If charged unintentionally after cancelling or if there was a billing error, contact iQIYI support or the app store for possible review and refund.
- User reports indicate refunds are considered case-by-case rather than automatic.
Alipay and specific channels
- For Alipay automatic deductions: if within 30 days of activation and unused, you may cancel deduction in Alipay and request a refund via iQIYI customer service.
- Approved refunds via this route may take 3 - 5 working days to process.
- Reference: Alipay refunds (php.cn).
Iqiyi plans and pricing
Plan overview
iQIYI commonly offers free ad-supported access plus paid VIP memberships for ad-free viewing and extra features. Exact plans and features vary by region and platform.
Pricing note
Specific NZ pricing is not listed here. Prices and billing cycles depend on whether you subscribed via App Store, Google Play, iQIYI website, or a third party.
| Plan | Typical features | Price (NZD) |
|---|---|---|
| Free (ad-supported) | Access to limited shows with ads | Varies |
| VIP Monthly | Ad-free, early access, HD streams | Varies |
| VIP Annual | Same VIP features at a reduced annual rate | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, digital products must be fit for purpose and as described. If a service is faulty or not as advertised, you may be entitled to remedies.
Remedies can include a repair, replacement, or refund depending on the issue and severity.
How to escalate a dispute
- First complain directly to iQIYI and keep records of communication and receipts.
- If unresolved, escalate to the Disputes Tribunal, Citizens Advice Bureau, or a Community Law Centre for guidance.
- Reference: NZ streaming & downloads guidance.
Customer experiences
Positive feedback
- Many users praise iQIYI’s library of Asian dramas and English-subtitled content.
- Some reviewers appreciated promotional pricing and had a good long-term experience with streaming quality.
- Example review source: Trustpilot NZ.
Negative feedback
- Common complaints include difficulty cancelling, unexpected charges, and poor customer service.
- Users also report technical issues (ads on VIP, playback problems) and dissatisfaction with refund responsiveness.
- Example review source: PissedConsumer.
Documentation checklist
Essential account details
- iQIYI account email or username.
- Subscription receipt or billing statement showing payment date and amount.
- Information on how you subscribed (App Store, Google Play, website, third party).
Supporting evidence for disputes
- Screenshots of subscription status, renewal dates, and cancellation attempts.
- Copies of correspondence with iQIYI or the app store, and bank or card statements showing charges.
Common mistakes
Not cancelling in the correct place
A common error is attempting to cancel an App Store or Google Play subscription through iQIYI’s website. Those subscriptions must be ended in the store where they were purchased.
Missing the renewal window
Users sometimes cancel too close to the renewal time and still get charged. Always cancel at least 24 hours before the next billing date to avoid unwanted charges.
Assuming refund guarantees
Many expect automatic refunds after cancelling. iQIYI’s policy is generally non-refundable; refunds may be considered only for errors or special cases.
Comparative recap
Quick comparison by subscription channel
The table below summarises cancellation ease, refund likelihood, and recommended immediate action for each channel.
| Subscription Channel | How to cancel | Refund likelihood | Recommended action |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions | Low - contact Apple for billing errors | Cancel in App Store; keep receipts; contact Apple support if needed |
| Google Play (Android) | Cancel via Google Play Subscriptions | Low - contact Google Play for billing errors | Cancel in Play Store; save confirmations; contact Google if charged |
| iQIYI website (direct) | Cancel in VIP account settings → Cancel auto-renewal | Generally no - case-by-case for errors | Cancel online and contact iQIYI support for disputes |
| Third-party platforms | Cancel with the platform (carrier, partner service) | Varies by provider | Contact the third party and retain transaction records |
After cancelling
Check your billing
Confirm you received a cancellation confirmation and monitor your bank or card statements for unexpected charges. Save all confirmations and receipts.
Seek refunds or escalate
- If wrongly charged, contact iQIYI support and the app store or payment provider with your evidence.
- If unresolved, use NZ consumer channels: Disputes Tribunal, Citizens Advice Bureau, or Community Law Centre.
- Helpful read: Consumer Protection NZ.
Address
iQIYI head office (registered)
Beijing iQIYI Innovation Building, 11/F, No. 2, Haidian North 1st Street, Haidian District, Beijing 100080, China.
Local support and notes
There is no specific New Zealand office listed. For billing issues, start with the platform you used to subscribe and keep records for any escalation.