Cancel OMI online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Omi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Omi: Easy Method
What is Omi
Overview
Omi is an app and web service marketed for dating, friends and social connections and also referenced as a tool for creating photorealistic 3D content by some users.
It offers free and paid subscription tiers with features such as unlimited listening, transcription and other capabilities depending on the plan.
Where it operates
Omi is available via its website and through mobile app stores (Apple App Store and Google Play).
Pricing shown by third-party sources may be converted to NZD; official New Zealand pricing is not always published.
How to cancel Omi
Cancel via the Omi website (Omi.so)
- Log into your Omi account on the web.
- Go to Organization Settings → Billing → Manage Subscription → Cancel my plan.
- Note: an annual subscription remains active until the end of the 1-year term after cancellation.
- See the official help article: How to cancel my subscription.
Cancel via Apple App Store (iOS)
- On your iPhone/iPad open Settings → [your name] → Subscriptions → select Omi → Cancel Subscription.
- If you have billing or refund issues, use Apple’s Report a Problem page or support routes.
- Guide reference: iOS cancellation/refund notes.
Cancel via Google Play
- Open Google Play Store → Menu → Subscriptions → select Omi → Cancel subscription.
- To request refunds, go to Play Store → Help & Feedback or follow Google’s refund process after cancelling.
- General guidance: Google Play refund notes.
What happens when you cancel
Access and service period
When you cancel an annual plan purchased on Omi.so, the subscription typically remains active until the end of the paid 1-year term.
For monthly plans, cancellation generally stops renewal and access remains until the paid month ends.
Billing and renewal
Cancelling prevents future renewals but does not usually trigger an immediate refund for periods already paid.
If you purchased via the App Store or Google Play, those platforms control billing and refunds for in-app subscriptions.
Data and account
Cancelling a paid subscription usually does not delete your account or content automatically.
If you want account deletion, contact Omi support and request data removal or follow in-app/account settings if available.
Will I get a refund?
Omi’s stated policy
Omi generally does not offer refunds for subscriptions that were not cancelled before renewal, though support exceptions may apply.
Refund processing, when approved, is typically quoted as taking about 5 - 10 working days.
Exceptions and how to request one
- Exceptions can sometimes be granted by raising a support request explaining the situation.
- If billed through Apple or Google, you may need to request a refund via their respective support/refund processes.
- Keep receipts, transaction IDs and dates to support your request.
Legal context in New Zealand
Under New Zealand law you may have remedies under the Consumer Guarantees Act if the service was not provided with reasonable care and skill, not fit for purpose, or not as described.
Change of mind is not generally covered by the CGA; however misleading or unfair contract terms are not permitted.
Omi plans and pricing
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Annual (billed yearly) | NZ$326.36/year (≈ NZ$27.20/mo average) | Annual | Unlimited listening, transcription, insights, memories |
| Unlimited Monthly | NZ$31.16/month | Monthly | Unlimited listening, transcription, insights, memories |
| Basic (Free) | NZ$0.00 | Monthly | 1,200 min listening per month; unlimited transcription, insights, memories |
Notes on pricing
Prices shown are converted from USD using an approximate rate (1 USD ≈ 1.64 NZD) and sourced from third-party summaries.
Official NZD prices may vary or not be published; check the platform you purchased from for final charges.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be provided with reasonable care and skill, fit for purpose, and as described.
If these guarantees are not met, remedies can include repair, replacement, refund or compensation depending on the issue.
Fair Trading Act and unfair terms
Businesses must not mislead consumers in advertising or contract terms under the Fair Trading Act.
Contract terms that try to override CGA rights (for example blanket 'no refunds' where guarantees apply) may be unenforceable.
Where to get more information
See guidance from New Zealand consumer agencies for disputes and rights: Consumer Guarantees Act.
For Fair Trading guidance: Commerce Commission - consumer rights.
Customer experiences
Positive feedback
Some users (e.g. Trustpilot reviewers) praise Omi for enabling quick creation of photorealistic 3D content and for time-saving premade templates.
Positive comments highlight value for those who can use the specific features effectively.
Negative feedback
Other reviewers report issues such as slow performance, language recognition problems, recurring premium prompts, and difficulty cancelling annual licences.
App reviews also include reports of accounts being blocked or support problems in some cases.
What this means for you
User experiences are mixed; successful cancellation and refund outcomes can depend on where the subscription was purchased and how clearly you document the problem.
Keep receipts and correspondence to improve your chance of a satisfactory outcome with support or platform providers.
Documentation checklist
Before contacting support
- Account email and username associated with Omi.
- Date of purchase and subscription type (monthly or annual).
- Receipt or transaction ID from Omi, Apple or Google Play.
- Screenshots showing subscription status, charges and any error messages.
If you need to escalate
- Full history of communication with Omi support and response timestamps.
- Bank/Card statements showing the charge if disputing with your bank.
- Reference to NZ consumer law (CGA or Fair Trading Act) if the issue relates to service quality or misleading conduct.
Common mistakes
Forgetting to cancel before renewal
Many users miss the renewal window and are charged for another period; platform billing rules typically make these renewals automatic.
Always set a calendar reminder a few days before a renewal to avoid unwanted charges.
Cancelling in the wrong place
People sometimes cancel the app but not the App Store/Google Play subscription, or vice versa, leaving billing active.
If you subscribed via Apple or Google Play, you must cancel through that store, not only in-app or on the website.
Not keeping receipts or transaction IDs
Without receipts or transaction details it is harder to request a refund or escalate a dispute with the platform or your bank.
Always save purchase confirmations and screenshots immediately after subscribing.
Comparative recap
Quick comparison
This table compares cancellation route, who controls refunds, and recommended first actions depending on how you purchased Omi.
Follow the route matching your original purchase location for the fastest resolution.
Summary table
| Purchase route | How to cancel | Who controls refunds | Recommended first step |
|---|---|---|---|
| Web (Omi.so) | Account → Organization Settings → Billing → Manage Subscription → Cancel my plan | Omi (support requests handled by Omi) | Cancel on the site and contact Omi support with receipt |
| App Store (iOS) | Settings → Apple ID → Subscriptions → Omi → Cancel | Apple controls refunds | Cancel in Settings and use Apple Report a Problem for refunds |
| Google Play | Play Store → Subscriptions → Omi → Cancel | Google controls refunds | Cancel in Play Store and use Play Help & Feedback to request refund |
After cancelling
If you need a refund
Request refunds either from Omi support (web purchases) or from Apple/Google if bought through their stores.
Provide receipts, transaction IDs and a clear reason; approved refunds typically show within 5 - 10 working days.
Further help and escalation
If you believe your consumer rights have been breached, you can seek advice from New Zealand consumer authorities.
Useful resources: Consumer Guarantees Act guidance and Commerce Commission - consumer advice.
Address
Registered office
OMI Limited (trading as OMI) - registered office address for New Zealand correspondence:
10 Thuja Street, Green Bay, Auckland 0604, New Zealand
Address for service and notices
Use the registered office above for formal notices if required and include full account and transaction details in any written correspondence.
For routine cancellations and refunds, the in-app or web support channels are usually faster than formal postal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.