Cancel PLEX online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Plex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Plex: Easy Method
What is Plex
Overview
Plex is a media server and streaming app that organises personal media (movies, TV shows, music, photos) and lets you stream it to many devices.
Plex offers both free features and paid options such as Plex Pass, plus platform-specific purchases via app stores.
Key features
Features include library organisation, remote streaming, device apps, and added Plex Pass benefits like mobile sync and advanced features.
The service runs on your own server software plus client apps on phones, smart TVs, streaming devices and browsers.
How to cancel Plex
If billed directly by Plex (website)
- Sign in at your Plex account and go to the Subscriptions & Payments page.
- Click "Manage" next to the subscription and choose "cancel automatic renewal".
- Access remains until the current paid period ends; no automatic refund is provided.
- Official guidance: Plex subscription management.
If billed via Apple / iOS (App Store / iTunes)
- Plex cannot cancel App Store subscriptions for you.
- Open your iOS device or use a computer and cancel in Apple ID > Subscriptions (or iTunes subscription settings).
- See Apple’s subscription help and Plex notes: Plex on iTunes purchases.
If billed via Google Play or other app stores (Amazon, Roku, etc.)
- Cancel through the store where you purchased (Google Play, Amazon, Roku, etc.).
- Plex’s website may not permit cancellation of store-billed subscriptions.
- Official reference: Plex subscription management.
What happens when you cancel
Access and renewal
When you cancel automatic renewal, your subscription remains active until the end of the paid billing period.
After the period ends, you will lose paid features unless you re-subscribe or redeem another pass.
Data and account status
Cancelling a paid subscription does not delete your Plex account or your media library stored on your server.
Some paid features (sync, premium metadata) will stop working once the subscription lapses.
Will I get a refund?
Plex official refund policy
Plex subscriptions are generally non-refundable; fees are billed in advance and are non-refundable unless otherwise required by law.
There is no standard global 14-day cooling-off right from Plex; refunds are exceptions rather than the rule.
Possible exceptions and steps
- If your purchase was through Apple, Google or another store, refund requests must usually go to that store.
- If you believe a service failure or misleading information entitles you to a refund under local law, contact Plex support first and keep purchase records.
- Reference: Plex subscriptions and rentals policy.
Plex plans and pricing
Current known price example
Store-based pricing can vary by platform and region; exact NZD site prices are not officially published.
App stores may apply their own markup and taxes, affecting final NZD price.
Pricing table
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| Plex Pass (via Google Play, NZ) | NZ$195.00 | Unclear | Reported store price; may reflect app store markup and may be yearly or lifetime depending on context. |
Your consumer rights in New Zealand
Relevant laws
Under New Zealand law, the Consumer Guarantees Act and Fair Trading Act apply to digital services provided to consumers.
Services must be supplied with reasonable care and skill and be fit for purpose.
How this affects Plex subscriptions
- If Plex fails to meet guarantees (e.g., app unusable, misleading advertising), you may have remedies including repair, replacement, cancellation or refund.
- Claims are stronger when you can show the service was defective or misrepresented.
- Enforcement against overseas suppliers can be harder; still contact Plex support first and keep evidence.
Customer experiences
Positive feedback
Many users praise Plex for organising personal media and providing cross-device streaming with generally good playback quality.
Users often appreciate the flexibility of running their own media server and client apps on many platforms.
Frequent complaints
- Users report intrusive ads interfering with playback.
- App instability, crashes and UI/navigation problems - especially after updates on Roku or mobile - are commonly mentioned.
- Some feel remote streaming features have become pay‑walled and object to forced monetisation.
- Refund difficulties have been reported, especially when Plex transitioned purchase models.
Documentation checklist
What to gather before contacting support
- Account email and Plex username.
- Order receipt or invoice showing purchase date and amount.
- Proof of purchase from App Store / Google Play / Amazon if applicable (screenshot or emailed receipt).
- Subscription ID or transaction ID if shown in account or store receipt.
Useful extras
- Dates of attempted cancellations and any error messages/screenshots.
- Copies of support ticket correspondence or responses from Plex or the app store.
- Device and app version details where the issue occurred.
Common mistakes
Attempting the wrong cancellation route
A frequent error is cancelling on the Plex website when the subscription was bought through Apple or Google.
If the store billed you, only the store’s subscription settings will cancel recurring billing.
Assuming automatic refunds or deleting the app
Deleting the Plex app does not cancel a subscription; you must cancel via the billing source.
Expecting an automatic refund after cancellation is another common mistake - Plex normally does not refund prepaid periods.
Comparative recap
Quick comparison
| Aspect | Website / Direct Billing | Apple App Store | Google Play / Other Stores |
|---|---|---|---|
| Where to cancel | Subscriptions & Payments page on Plex account | Apple ID > Subscriptions (iOS or iTunes) | Google Play account or respective store subscription settings |
| Refund likelihood | Generally no, unless required by law | Managed by Apple; contact Apple for refunds | Managed by store; contact store for refunds |
| Support route | Contact Plex support directly | Contact Apple support | Contact Google/Amazon/Roku support |
After cancelling
Practical next steps
Keep your confirmation of cancellation and continue to use paid features until the billing period ends.
Check the billing source to ensure auto-renewal is turned off.
Help and further action
- For Plex-managed subscriptions: contact Plex support and see their help article on subscription management: Plex subscription management.
- For Apple or Google purchases: request refunds or manage subscriptions via Apple or Google support portals.
- If you believe NZ consumer law gives you rights, contact the Commerce Commission or seek consumer advice if needed.
Address
Plex corporate address
Plex corporate address (US): Plex, 3211 Scott Blvd, Santa Clara, CA 95054, USA.
Plex does not publish a dedicated New Zealand cancellation postal address; cancellations are handled online through account or store subscription settings.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.