Cancel SHUDDER online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shudder service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shudder: Easy Method
What is Shudder
Service overview
Shudder is a streaming service specialising in horror, thriller and supernatural films and series.
It offers on-demand video streaming with curated content for genre fans across multiple devices.
Availability in New Zealand
Shudder launched in New Zealand with local pricing and subscription options for monthly and annual plans.
Access is primarily via the website, mobile apps, and connected TV apps depending on device and platform.
How to cancel Shudder
Cancel on the web (recommended)
- Log in at shudder.com using a browser.
- Go to "My Account" → "Membership Settings" → "Cancel Membership".
- Do not rely on deleting the app; removing the app does not cancel your subscription.
- See a walkthrough: tech.yahoo.com guide.
Cancel on mobile app stores
- Apple / iOS: Open iOS Settings → Apple ID → Subscriptions → Shudder → "Cancel Subscription".
- Google Play / Android: Open Play Store app → Profile → Payments & Subscriptions → Subscriptions → Shudder → "Cancel subscription".
- If you subscribed through Apple or Google, you must cancel through that provider - Shudder cannot cancel store-managed subscriptions for you.
If cancellation appears incomplete
- Some users report being charged after cancelling; if that happens, contact Shudder support and your bank to stop further charges.
- Save screenshots of cancellation confirmations, billing statements and timestamps when contacting support or your bank.
What happens when you cancel
Access after cancellation
When you cancel, you usually retain access until the end of your current paid billing period.
Access does not end immediately unless explicitly stated during cancellation.
Renewals and billing
Once cancellation is completed, automatic renewals should stop and you should not be billed again after the period ends.
If you continue to be billed, preserve evidence and contact support or your payment provider for investigation.
Account data and content
Cancelled accounts generally retain viewing history and account details unless you request account deletion.
To remove personal data, contact Shudder support and request account or data deletion per their privacy policy.
Will I get a refund?
Official policy
Shudder's Terms of Service state monthly and annual memberships are non-refundable, with no refunds or credits for partial billing periods.
Credits or refunds may be provided at Shudder's discretion, but this is not guaranteed as a policy.
Exceptions and reported outcomes
- Some users report that support has issued refunds or credits in individual cases, but these are discretionary.
- If you were charged after cancelling, document the issue and request a refund from Shudder or your payment provider.
Shudder plans and pricing
Current NZ pricing
Official New Zealand launch pricing is listed for monthly and annual memberships below.
Prices may change; check your account or Shudder Help for the latest rates.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | NZ$7.99 | Monthly | Unlimited streaming of Shudder content; standard monthly rate for New Zealand |
| Annual Membership | NZ$79.99 | Annual | Saves approximately 20% over the year; about NZ$6.67/month |
Your consumer rights in New Zealand
Legal protections (CGA)
In New Zealand, subscription services are covered by the Consumer Guarantees Act (CGA).
The CGA requires services to be provided with reasonable care and skill, fit for purpose, and delivered within a reasonable time.
Refunds and cancellations under NZ law
- If a digital service fails substantially (for example, remote service does not work), consumers may cancel and seek a refund even if the provider's terms say "no refunds".
- Contract terms cannot override statutory consumer rights under the CGA.
- For guidance, see Consumer NZ on the CGA.
Customer experiences
Positive reports
Some customers report successful cancellations via customer service and polite, helpful support in individual cases.
Positive examples include resolved compatibility issues and subscriptions cancelled after contacting support.
Negative reports
- Many reviewers complain about persistent billing after cancellation, hidden cancellation UI, and poor customer service response.
- Multiple Reddit and Trustpilot posts describe cancellations failing or continuing charges despite attempts to cancel.
Documentation checklist
Essential items to save
- Account email and username used for the subscription.
- Screenshots of the cancellation confirmation, membership settings page, and billing statements showing charges.
- Confirmation emails from Apple or Google if subscribed via a store.
When contacting support or your bank
- Have dates and times of cancellation attempts ready.
- Provide transaction IDs or invoice numbers from billing statements when available.
Common mistakes
Assuming app deletion cancels subscription
Deleting the Shudder app does not stop billing; many customers mistakenly believe app removal cancels the subscription.
Always cancel via website or the app store subscription management screen, depending on how you subscribed.
Not checking the subscription provider
If you signed up through Apple or Google, cancelling on Shudder's website will not stop the store-managed subscription.
Check your payment method and cancel through the correct provider to avoid continued charges.
Comparative recap
Quick comparison overview
The table below summarises cancellation method, refund likelihood and pricing for New Zealand subscribers.
Use this as a quick reference before cancelling.
| Item | How to cancel | Refunds | Price (Monthly) | Price (Annual) |
|---|---|---|---|---|
| Web subscription | Log in at shudder.com → My Account → Membership Settings → Cancel Membership | Non-refundable by policy; refunds/credits possible at Shudder's discretion | NZ$7.99 | NZ$79.99 |
| Apple / iOS subscription | iOS Settings → Apple ID → Subscriptions → Shudder → Cancel | Refunds handled by Apple; Shudder may not control store refunds | NZ$7.99 | NZ$79.99 |
| Google Play / Android subscription | Play Store → Profile → Payments & Subscriptions → Subscriptions → Shudder → Cancel | Refunds handled by Google Play policies; Shudder may offer discretionary credits | NZ$7.99 | NZ$79.99 |
After cancelling
Follow-up steps
- Keep cancellation confirmation emails or screenshots until your billing cycle ends and you have verified no further charges.
- Monitor your card or bank statement for one or two billing cycles to ensure no unexpected renewals occur.
Helpful links and support
- Shudder main site: shudder.com
- Yahoo cancellation guide: tech.yahoo.com
- Subsweeper guides for App Store / Google Play: subsweeper.com
- Consumer rights in NZ: consumer.org.nz
Address
Corporate mailing address
Digital Store LLC
6320 Canoga Avenue, 8th Floor, Woodland Hills, California 91367, USA
Notes about contacting
Shudder appears to operate via US headquarters; no specific New Zealand postal cancellation address was located.
For NZ customers, cancel via the website or the relevant app store, and contact support by email or through Shudder's help channels if needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.