Cancel SUPERBOOK online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Superbook service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Superbook: Easy Method
What is Superbook
Overview
Superbook (also referenced in some materials as "SUPERbooked") is a subscription service that offers access to content and an academy curriculum marketed to Australia/New Zealand users. It operates on a paid subscription basis with monthly and annual plans.
Scope of service
Services include access to the Superbook Academy curriculum and promotional offers such as free trial periods and referral promotions. Pricing is listed in AUD on the Australia/New Zealand site; NZD pricing is not stated explicitly.
How to cancel Superbook
Via account settings
- Sign in to your Superbook account.
- Open Account or Subscription settings and locate the active subscription.
- Select Cancel or Turn Off Auto-Renewal and follow on-screen prompts.
- Save or screenshot any confirmation message or cancellation number for your records.
Via direct contact
- Contact the Company support team to request cancellation if you cannot cancel online.
- For DVD Club or postal cancellations, send a written request to the address below (see Address section).
- Note the Terms & Conditions state cancellation of subscription renewal should be done within 24 business hours of renewal; confirm timing when you contact support.
What happens when you cancel
Access and service period
Cancellation typically stops future renewals but does not usually terminate your current billing period early.
You can normally continue using the service until the end of the paid period for which you have already been charged.
Data and account status
Your account information and usage history may be retained according to the provider's data retention policy.
Verify any data-deletion requests separately with Superbook support if you want personal data removed after cancellation.
Will I get a refund?
Standard refund policy
Superbook's Terms & Conditions state that paid subscription fees are non-refundable except where required by law.
No explicit 14-day cooling-off or change-of-mind refund right is stated in the Terms & Conditions for consumers, including in New Zealand.
Exceptions and discretionary refunds
- Refunds may be considered on a case-by-case basis at the Company's discretion.
- Statutory rights under New Zealand law (see next section) may still apply if the service is faulty or not as described.
- If you believe a legal exception applies, contact the Company and keep records of your request and responses.
Superbook plans and pricing
Pricing overview
Prices are published on the Australia/New Zealand site in Australian dollars (AUD). Check your payment method or app store listing for the exact charged currency in New Zealand.
Available plans
| Plan | Price | Period | Key features |
|---|---|---|---|
| Monthly Subscription (Australia/New Zealand site) | A$30.00 / month | Monthly | Includes one-month free trial, access to full Superbook Academy curriculum |
| Annual Subscription (Australia/New Zealand site) | A$300.00 / year | Annual | Includes two-month discount compared to monthly rate |
Your consumer rights in New Zealand
Statutory protections
Under the Consumer Guarantees Act (CGA), services must be provided with reasonable care and skill and as described.
If a service is faulty or not as described you may be entitled to remedies such as refund, repair, or replacement as appropriate.
Cooling-off and limitations
- There is no automatic 14-day change-of-mind cooling-off right under New Zealand law unless the seller offers one.
- Superbook's policy of non-refundable fees does not override statutory rights where services are defective or misrepresented.
- If you think the service breaches consumer law, contact the Company and keep records; you may also seek advice from MBIE/Consumer Protection.
Customer experiences
Positive feedback
Some users report decent in-house customer support and appreciate long-standing experience in the industry.
Users also cite competitive offers, odds, and referral promotions as benefits.
Negative feedback
Other users report a cumbersome withdrawal or verification process that may involve third-party checks such as credit pulls or bank statements.
Some customers feel they must escalate or complain to resolve verification and payout issues; keep documentation when you interact with support.
Documentation checklist
Essential items to prepare
- Account username or email used to subscribe.
- Proof of purchase or billing statements showing recent charges.
- Subscription confirmation or invoice number if available.
Possible additional documents
- Copies of any communications with support (emails, chat transcripts).
- Identification and payment method details if required for verification (bank statements, card details).
- Evidence of service issues if you intend to request a remedy under consumer law.
Common mistakes
Missing the cancellation window
Relying on cancellation after the renewal time can mean you are charged for the next period.
Superbook's Terms & Conditions note cancellation of renewal should be done within 24 business hours of renewal; confirm exact timing.
Assuming a cooling-off right or refund
Many consumers assume a 14-day automatic refund right; this is not stated in Superbook's policy and is not mandated by NZ law.
If you expect a refund, check the provider's policy and statutory remedies before assuming one will be granted.
Comparative recap
Quick comparison
| Feature | Superbook |
|---|---|
| Cancellation window for renewal | Cancel via account or Company within 24 business hours of renewal to stop next charge |
| Refund policy | Fees non-refundable except where required by law; discretionary refunds possible |
| Access after cancel | Service continues until end of paid billing period |
| Pricing (site) | A$30/month or A$300/year (AUD listed) |
| Consumer rights (NZ) | Remedies available under Consumer Guarantees Act if service is faulty or misdescribed |
After cancelling
Follow-up actions
Keep your cancellation confirmation and note the end date of service access.
If you are charged incorrectly after cancelling, contact the Company and your payment provider immediately and provide your documentation.
Helpful links
- Consumer Protection (New Zealand) - consumerprotection.govt.nz
- Cancel subscriptions on your Apple device
- Cancel subscriptions on Google Play
Address
Postal address for DVD Club cancellations
For cancelling Superbook DVD Club memberships (as referenced in the Terms & Conditions), use the following postal address:
977 Centerville Turnpike, Virginia Beach, Virginia 23463, USA
Notes about contacting by post
If you send a postal cancellation, use registered post and keep proof of sending and delivery.
Also consider emailing or using account settings where available to obtain faster confirmation of cancellation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.