Cancel Videostar: Easy Method

What is Videostar

Overview

Videostar is a mobile app subscription service offering Pro-level video features and “Power Packs” within the app ecosystem.

It appears to operate primarily through app stores rather than a public New Zealand office.

Service positioning

The app markets unlimited access to current and future Power Packs under Pro subscription plans.

Publicly available documentation from the provider (help centre or terms) could not be located for verification.

How to cancel Videostar

Email support (primary known contact)

The only identified direct contact method is email. Use [email protected] to request cancellation.

Always include identifying details (purchase date, transaction ID, Apple/Google order ID, and the account email) in your message.

Platform cancellation and alternative routes

• If you purchased via the Apple App Store, cancel through your Apple subscriptions page or via Apple support.
• If you purchased via Google Play, cancel via the Google Play subscriptions page or Google Play Help.
• If you cannot cancel through the app or developer, contact your bank or card issuer to discuss disputing or stopping future payments.
• When you request cancellation, ask for written confirmation and a cancellation date in the reply.

What happens when you cancel

Access after cancellation

Most subscriptions remain active until the end of the paid period; however, Videostar’s official post-cancellation behaviour is not documented publicly.

Expect to retain Pro access until the current billing period ends unless told otherwise by support.

Renewal and data

Cancelling should stop future automatic renewals, but this cannot be verified from an official Videostar policy.

Data retention and account deletion policies were not found; request clarification from support when you cancel.

Will I get a refund?

Stated policy and available reports

A third-party chargeback/advice site reports “no refunds available for purchases.”

There is no publicly presented 14-day cooling-off or refund right shown by Videostar.

Exceptions and next steps

• Even if Videostar claims no refunds, New Zealand consumer laws may give you rights in some cases (see next section).
• If you believe a charge is incorrect or the service is defective, contact support first and keep records of your communications.
• If support does not resolve it, contact your payment provider to discuss a dispute or chargeback as a last resort.

Videostar plans and pricing

Current plans

Prices listed in the New Zealand App Store as of early 2026 are shown below.

No annual plan was listed publicly at that time.

Pricing notes

These are the exact listed prices in the New Zealand App Store as of early 2026.

App-store taxes, local pricing changes, or promotional offers may alter the final charged amount.

Your consumer rights in New Zealand

Key laws that may apply

The Consumer Guarantees Act and the Fair Trading Act provide protections to New Zealand consumers for goods and services.

These laws can apply to digital services and may limit the effectiveness of blanket “no refund” statements.

Practical effect

• If a service is faulty or misrepresented, you may be entitled to a remedy even if the provider’s policy says no refunds.
• Terms that are misleading, unconscionable, or attempt to completely disclaim statutory rights may not be enforceable.
• Keep documentation and seek external advice (MBIE/consumer protection or your bank) if you hit a dispute.

Customer experiences

Public review availability

No reviews for Videostar were found on Trustpilot or ProductReview NZ at the time of verification.

The lack of review data prevents identification of recurring complaints or reliable positive experiences.

Reported user-advice

Some user-advice/chargeback sites suggest contacting developer support or disputing charges via your bank when cancellation or refunds are needed.

These sources are not official statements from Videostar and should be treated as anecdotal guidance.

Documentation checklist

What to save

• Purchase receipt or order confirmation (from App Store or Google Play).
• Transaction ID, date, time, and the payment card used.
• Copies/screenshots of the subscription page, pricing, and any in-app receipts.
• All email correspondence with support, including your cancellation request and any replies.

Why each item matters

• Receipts and transaction IDs are required by stores, banks, or dispute processes.
• Screenshots show how the service was presented at purchase time.
• Emails prove you requested cancellation and show any commitments from support.

Common mistakes

Mistaking the cancellation method

People often try to delete the app expecting the subscription to stop; deleting the app does not cancel App Store or Google Play subscriptions.

Always cancel the subscription through the platform where it was purchased or via the developer if they instruct you to do so.

Not keeping proof

Failing to keep receipts, order IDs, or confirmation emails makes disputes and chargebacks harder to pursue.

Capture screenshots and save all communications immediately when you cancel or request a refund.

Comparative recap

Quick comparison overview

The table below compares Videostar’s publicly verified position against typical app-subscription expectations.

Use this to identify where you may need extra steps or safeguards.

After cancelling

Check your statements

Monitor your bank or card statements for any continued charges after the cancellation date.

If you see unexpected charges, contact your bank and provide the documentation checklist items.

Further help and useful links

New Zealand consumer information (MBIE): consumerprotection.govt.nz.

Apple subscriptions help: Manage subscriptions - Apple.

Google Play subscriptions help: Manage subscriptions - Google Play.

Address

Known contact

The only identified developer contact is the support email: [email protected].

Use that email to request cancellation, confirmation, and any account or refund details.

Postal address

No New Zealand postal address for Videostar was found in the available information.

If you require a postal address for legal reasons, request it in writing via the support email and keep the response as part of your records.