Cancel Prime Video: Easy Method

What is Prime Video

Service overview

Prime Video is Amazon’s streaming service offering films, TV series, Amazon Originals and occasional live sports for subscribers in New Zealand.

How it is billed

In New Zealand it is typically offered as a monthly subscription (NZ$10.99 at the time of writing) and may include a 7‑day free trial for new signups.

How to cancel Prime Video

Cancel directly via Amazon (recommended)

• Sign in to your Amazon account at primevideo.com or the Amazon website.
• Go to Your Account → Your Memberships & Subscriptions or Your Prime Video settings and choose End Subscription or Cancel.
• Follow the on-screen prompts to confirm cancellation and retain any confirmation number or email.

Cancel via mobile stores (if billed through them)

• iOS (App Store/iTunes): Open Settings → your Apple ID → Subscriptions, or open iTunes, and turn off auto‑renew at least 24 hours before the period ends.
• Google Play: Open Google Play → Subscriptions and cancel the Prime Video subscription tied to the correct Google account.
• If Prime Video does not appear, check for multiple Apple/Google accounts or contact the store support team.

What happens when you cancel

Access to content

After cancellation you generally retain access until the end of your paid billing period unless otherwise stated in your confirmation.

Subscription renewal and data

Auto‑renewal is turned off on cancellation so you will not be billed again after the current period ends.

Your watch history, downloads and account settings remain with Amazon and are subject to Amazon’s data policies.

Will I get a refund?

Direct (web‑billed) subscription refunds

• Full refund if you cancel within 3 business days of signup or conversion from a free trial, though the value of any used service may be deducted.
• After 3 business days, refunds are only issued if no digital content has been accessed since the last charge.
• Reference: Prime Video help.

Digital purchases, rentals and consumer exceptions

• Purchases or rentals can typically be canceled within 48 hours if you haven’t started watching or downloading. Pre‑orders can be canceled before release.
• Under New Zealand law (CGA) suppliers cannot contract out of consumer rights; refunds are required for faulty services but not for change of mind.
• See more at Consumer.org.nz and background at Wikipedia.

Prime Video plans and pricing

Plan summary

Price information for New Zealand as known publicly; include trial details where applicable.

Current known plan

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) basics

The CGA requires services supplied to NZ consumers to be of acceptable quality and fit for purpose; suppliers cannot contract out of these guarantees.

Refunds and change of mind

Refunds are required when the service is faulty or not of acceptable quality, but there is no general statutory right to cancel for mere change of mind.

Overseas suppliers must still respect CGA obligations, though enforcement may be more difficult in practice.

Customer experiences

Positive reports

MoneyHub highlighted strong value for NZ customers: NZ$10.99/month, 7‑day trial, a sizable library and extras like Prime Gaming.

These positives reflect the service’s content breadth and trial offers for new users.

Negative reports

Reviews on Trustpilot and Reddit mention ads on paid plans, technical issues, confusing UI and difficulties cancelling in some cases.

Users often report problems locating subscriptions across multiple app store accounts or encountering region redirects when trying to cancel.

Documentation checklist

Account and payment details

• Your Amazon account email/username and password.
• Payment method last used (card or Apple/Google account) and the billing date.
• Order number or subscription confirmation email if available.

Technical and evidence items

• Screenshots of subscription pages, billing entries or error messages.
• Device/platform used to subscribe (web, iOS, Android) and any relevant account IDs.
• Contact reference numbers from customer service interactions.

Common mistakes

Canceling with the wrong account

A frequent issue is attempting cancellation in an app store when the subscription is billed directly by Amazon, or vice versa.

Example: using iPhone settings to cancel when you actually subscribed with Amazon web billing, which will not stop Amazon charges.

Overlooking multiple accounts and timing rules

Users often forget about multiple Google or Apple IDs; the subscription may be attached to a different account.

Also, for App Store subscriptions you must turn off auto‑renew at least 24 hours before the period ends to avoid a new charge.

Comparative recap

Cancellation methods compared

Key takeaways

Cancel on the platform that charged you; keep evidence; check refund rules and NZ consumer protections.

If in doubt, contact Amazon customer support and retain reference numbers for follow‑up.

After cancelling

Immediate steps

• Save confirmation emails or take screenshots of cancellation screens.
• Monitor your bank or card statement for any unexpected charges after cancellation.

Helpful links and further action

• Prime Video help: primevideo.com help
• Apple subscriptions: apps.apple.com (NZ)
• Google Play subscriptions: open Google Play → Subscriptions, or visit Google Play Help if Prime Video is missing.
• NZ consumer advice: consumer.org.nz

Address

Office address

Level 1 822 Manukau Road, Royal Oak, Auckland, 1061, New Zealand

Notes

This address is provided for reference; for account and billing queries use the Prime Video help pages or the app store that billed your subscription.