Cancel Amazon Prime Video: Easy Method

What is Amazon Prime Video

Overview

Amazon Prime Video is a streaming service that offers films, TV series and licensed content for viewers in New Zealand.

It is available as a standalone Prime Video subscription or as part of a wider Amazon Prime membership in some regions.

Key features

Features include on‑demand streaming, purchases and rentals of movies or TV episodes, and optional Prime Video channels.

Subscription options, trials and promotional pricing can vary by market and change over time.

How to cancel Amazon Prime Video

Cancel via the Amazon website (Prime membership/channels)

• Sign in to your Amazon account in a web browser and go to "Memberships & Subscriptions" or "Your Prime Membership".
• Find the Prime membership or Prime Video channel you want to end and choose "Manage" then "End Membership" or "Cancel channel".
• Follow the on‑screen prompts to confirm cancellation; cancellation prevents future charges.

Cancel if you subscribed through Apple or Google

• If you subscribed via Apple (App Store/iOS), cancel via your Apple ID subscription settings - not on Amazon's website.
• If you subscribed via Google Play, cancel via Google Play > Subscriptions in your Google account.
• Use the platform where the purchase was made to manage billing and refunds for that subscription.

What happens when you cancel

Access after cancellation

After you cancel, you generally retain access to Prime Video until the end of the current paid period.

If you cancel a monthly subscription mid‑period, service usually continues until that billing cycle ends.

Renewals and future charges

Cancellation stops future automatic renewals and future charges to the payment method on file.

For channel subscriptions, cancelling prevents the next scheduled charge for that channel.

Account data and purchases

Your account history, purchased videos and downloads remain associated with your Amazon account unless removed by you or Amazon.

Downloaded content on devices may need re‑authorisation if you later resubscribe.

Will I get a refund?

General cancellation policy

Cancellation prevents future charges but does not automatically refund past payments in most cases.

Amazon’s standard position is that cancelling stops renewal; refunds are treated as exceptions.

Common exceptions and refund rules

• Prime membership 14‑day withdrawal: Under terms similar to UK rules, you may get a full refund if you cancel within 14 days and have not used Prime benefits; partial refunds may apply if benefits were used.
• Accidental purchases: Rentals or purchases can be returned for a refund within 48 hours if you have not started watching or downloading the item.
• Faulty digital content: Under New Zealand law, faulty digital content may be refunded or replaced (see consumer rights section).

Amazon Prime Video plans and pricing

Current plan options

Below are reported Prime Video plans and pricing for New Zealand. Promotional or introductory offers may be time‑limited.

All prices presented are in NZ dollars or converted approximate equivalents.

Your consumer rights in New Zealand

Digital content and the Consumer Guarantees Act

Under New Zealand law, digital content that is faulty (for example, cannot be played) entitles you to a remedy under the Consumer Guarantees Act.

Remedies can include repair, replacement or refund depending on the problem and its severity.

No automatic "change of mind" right

There is no automatic cooling‑off or change‑of‑mind right for digital content in NZ unless the provider offers one explicitly.

If a provider offers a voluntary refund policy (for example, a 14‑day withdrawal), that policy will determine refunds for change‑of‑mind cases.

Services standard of care

Services must be supplied with reasonable care and skill; persistent faults may entitle you to remedies under consumer law.

Keep records of attempts to resolve issues with the provider to support a claim under the Act.

Customer experiences

Positive feedback themes

Some New Zealand users appreciate included content and the value of Prime membership when it bundles other benefits.

Positive comments are fewer but note useful title selection and occasional good deals.

Negative feedback themes

• Advertising: Complaints about non‑skippable ads and ads appearing despite paying for service, with extra fees to remove them.
• Technical issues: Reports of glitches, playback errors and app instability affecting viewing experience.
• Value & upselling: Frustration about needing to rent or buy additional content and unclear distinctions between included and paid items.

Documentation checklist

What to have ready before you cancel

• Amazon account email address and password used to subscribe.
• Order or subscription ID (found in Your Orders or Memberships & Subscriptions).
• Payment method details for any refund follow‑up (last four digits may help support).

Proof for refund or fault claims

• Dates and screenshots showing the fault, error messages or playback failures.
• Records of contact with Amazon support or attempts to fix the issue.
• Receipts for purchases or rental order confirmations when claiming a refund for accidental purchase.

Common mistakes

Attempting the wrong cancellation route

Example: trying to cancel an Apple App Store subscription via the Amazon website. If you subscribed on iOS, you must cancel through your Apple ID settings.

This mistake delays cancellation and can lead to unexpected charges.

Assuming automatic refunds after cancellation

Example: users cancelling and expecting an automatic pro‑rata refund. Amazon normally stops future billing but does not always refund past payments.

Always check the specific refund policy and exceptions (14‑day withdrawal, accidental purchases, faulty content).

Comparative recap

Quick plan comparison

Key consumer takeaways

Pick the plan that matches your viewing habit and check whether the promotional price is time‑limited.

If you subscribed via Apple or Google, manage billing through those platforms to ensure effective cancellation.

After cancelling

Check your account and billing

• Confirm cancellation confirmation email or message in your Amazon account.
• Verify that no future renewal charge is scheduled for the cancelled subscription.

Helpful links and next steps

• Amazon Help & Customer Service - account and membership support.
• Apple Support - manage subscriptions (for App Store subscriptions).
• Google Play Help - cancel subscriptions (for Google Play subscriptions).
• Consumer Protection (New Zealand) - information on your rights for digital content.

Address

Legal department mailing address

Amazon.com Services LLC C/O Amazon.com Attn: Legal Department

410 Terry Avenue North, Seattle, WA 98109-5210, United States

Notes about contacting Amazon by post

Amazon does not list a specific New Zealand postal address for Prime Video cancellations; use the legal department address above for formal mailed correspondence.

For faster resolution, use the in‑account cancellation and support options before resorting to postal contact.