Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zebraplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zebraplay: Easy Method
What is Zebraplay
Overview
Zebraplay appears to be an online service or app associated with the domain zebraplay.net and owned by Silveris S.R.O. based in the Czech Republic.
Public, current information about Zebraplay’s services, pricing and subscription terms in New Zealand is limited or unavailable.
Ownership and location
Registered owner: Silveris S.R.O., address in Prague, Czech Republic.
No verified New Zealand office or local contact was found in public records used for this guide.
How to cancel Zebraplay
General guidance
No reliable, up-to-date, NZ‑specific cancellation instructions for Zebraplay were found in official sources.
An older guide suggests contacting a live agent by phone or support ticket, but this is not verified as current.
Suggested step-by-step actions
- Check where you subscribed: App Store, Google Play, or directly on a website. App-store subscriptions must usually be cancelled in the store.
- If subscribed via Apple App Store: open Settings → Apple ID → Subscriptions and cancel there; request refunds via Apple support if needed. Apple Support
- If subscribed via Google Play: open Google Play → Payments & subscriptions → Subscriptions and cancel there; use Google Play for refunds. Google Play Help
- If you subscribed on the Zebraplay website: look for a support/contact or account settings page and submit a cancellation request with your order ID and email.
- If no self‑service option exists: send a support email or ticket, include account details, subscription ID, and a clear request to cancel and stop future billing.
- Keep screenshots of any cancellation confirmation or error messages and monitor your bank/card for recurring charges.
What happens when you cancel
Access and billing
Typically, cancelling a subscription stops future renewals but does not always remove access immediately; access often continues until the paid period ends.
Because Zebraplay’s current policy for NZ is unavailable, you should assume access may or may not continue and confirm with support.
Data and account retention
Account data retention and deletion policies are not publicly documented for Zebraplay in NZ sources.
If you want your data removed, request account deletion in writing and ask for written confirmation of data removal and final billing.
Will I get a refund?
Known information
No credible, current information about Zebraplay’s refund policy in New Zealand was found in the sources checked for this guide.
There is no verified statement about statutory 14‑day cooling‑off rights or a no‑refund rule specific to Zebraplay.
Practical steps and exceptions
- If billed via Apple or Google, use their refund processes; those platforms handle many purchase disputes and refunds.
- If billed directly by Zebraplay, request a refund in writing to support and provide proof of charge and rationale.
- If you cannot get a reply, contact your card issuer to discuss a chargeback as a last resort and retain all supporting documents.
Zebraplay plans and pricing
Availability of pricing information
No reliable pricing information for a Zebraplay app or service in New Zealand (2024/2025) was found in the reviewed sources.
If you meant a different app (for example "The Zebra Club"), that app lists in‑app purchases; confirm app name before relying on prices.
Summary table
| Plan | Price (NZD) | Billing | Notes |
|---|---|---|---|
| Monthly | Varies | Varies | No NZ pricing info found |
| Yearly | Varies | Varies | No NZ pricing info found |
| Lifetime / One-off | Varies | One-off | No NZ pricing info found |
Your consumer rights in New Zealand
Relevant laws and protections
Key consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which protect against misleading conduct and require certain guarantees for goods and services supplied in NZ.
These laws may not automatically apply to all cross‑border digital services; applicability depends on where the business is based and the contract terms.
Practical remedies in NZ
- Contact the trader first and request a remedy (refund, repair, replacement or cancellation confirmation).
- If unresolved, seek help from Consumer NZ, the Commerce Commission or consider the Disputes Tribunal for monetary claims in New Zealand.
Customer experiences
Reported negative signals
Independent site checks flagged zebraplay.net as suspicious or untrustworthy in several online trust tools examined.
Scam Detector gave a low trust score and ScamAdviser marked the domain as likely unsafe with hidden owner details and negative indicators.
Absence of positive reviews
No credible positive user reviews or up‑to‑date customer testimonials specific to New Zealand were located in the reviewed sources.
Because of limited verifiable feedback, exercise caution and document interactions if you proceed with the service.
Documentation checklist
Before you contact support
- Order confirmation or receipt showing the transaction date and amount.
- Subscription ID or account email used for registration.
- Screenshots of account settings, billing page and any subscription entries.
- Bank or card statement lines showing the Zebraplay charge.
When you contact support
- Clear written cancellation request with date and time, and the account identifier.
- Request for written confirmation that billing has stopped and any refund status.
- Keep copies of all correspondence and note reference numbers or ticket IDs.
Common mistakes
Assuming App‑store cancellations aren’t needed
Many users assume emailing a service will stop App Store or Google Play charges; however, subscriptions purchased through those stores must be cancelled in the store’s subscription settings.
Failing to keep evidence
Another common error is not taking screenshots of cancellations, receipts and correspondence. Missing evidence makes disputes and bank chargebacks harder to win.
Comparative recap
How Zebraplay compares
| Issue | Zebraplay (what is known) | Typical app subscription (best practice) |
|---|---|---|
| Cancellation process | Unknown / No reliable NZ‑specific guidance; older advice suggests contacting support. | Usually cancelled via App Store/Google Play or account settings on the provider's website. |
| Refunds | Unknown; no verified refund policy for NZ. | Refunds handled by platform (Apple/Google) or vendor policy if billed directly. |
| Pricing transparency | No NZ pricing info found; unclear. | Most reputable apps list prices and billing intervals clearly in app stores and on websites. |
| Customer reviews / trust | Negative indicators from trust‑checker sites; no positive verified NZ reviews found. | Established apps generally have public reviews, ratings and clear owner details. |
| NZ consumer info | Unable to confirm alignment with NZ consumer law due to missing terms and policies. | Local sellers should publish terms and be subject to NZ consumer protections when operating here. |
After cancelling
Immediate actions
Save any confirmation of cancellation and continuously monitor your bank/card statements for further charges.
If charges continue, contact your payment provider to dispute the charge and consider reversing future payments.
Helpful resources
- Consumer NZ - consumer rights and complaint steps.
- Commerce Commission - information on fair trading and consumer law.
- Netsafe - online safety and reporting suspicious sites.
- Disputes Tribunal - for monetary disputes in New Zealand.
Address
Registered owner address
Silveris S.R.O., Dienzenhoferovy sady 1112/3, 150 00 Prague, Czech Republic.
Notes on contacting
No verified New Zealand contact address or phone number was found for Zebraplay in the sources checked for this guide.
If you need to pursue a formal complaint from New Zealand, include the Prague address and any transaction records in your documentation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.