Cancel ZEDGE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zedge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zedge: Easy Method
What is Zedge
Overview
Zedge is a service and mobile app that provides wallpapers, ringtones, and other digital content for personal use.
It offers free content plus paid options such as premium subscriptions, virtual currency, and web-based print-on-demand products.
What it offers
Content is delivered through the Zedge app (Android/iOS) and the Zedge website, with subscription and in-app purchase options.
Zedge also operates moderation, user accounts, and a virtual currency system governed by its Terms of Service.
How to cancel Zedge
Web (direct via Zedge account)
You may cancel by deleting your Zedge account or stopping use of the Services via your account settings.
Alternatively, you can manage billing inside the app under options like "Billing", "Subscription" or "Manage account", or contact the team by email.
- Delete your account in account settings to stop the subscription (web/direct).
- Email android@zedge.net for assistance with account-level cancellations.
Mobile stores (Google Play and App Store)
Subscriptions bought through app stores must be cancelled in the relevant store - deleting the app does not stop recurring billing.
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → find Zedge → Cancel.
- App Store (iOS): Open iOS Settings → tap your Apple ID name → Subscriptions → select Zedge → Cancel Subscription.
What happens when you cancel
Access and renewal
If you cancel a paid subscription, most app-store subscriptions remain active until the end of the current billing cycle.
Canceling an account (web/direct) prevents future billing and may remove access to premium features immediately or at the end of the paid period.
Data and account state
Deleting your account removes your profile and may remove content associated with that account, depending on Zedge's data retention rules.
- Virtual Currency and in-app purchases are tied to your account and subject to Zedge's non-refund rules.
- Keep copies of receipts and screenshots before deleting the account if you may need evidence later.
Will I get a refund?
General refund policy
Virtual Currency purchases are final: non-refundable and non-transferable, even if they expire or you delete your account.
Zedge's Terms of Service restrict refunds for digital goods and virtual currency heavily.
Exceptions and how to request a refund
Premium subscription refunds: if you cancel within 30 days of signup you may be eligible for a full refund by contacting support.
- Contact support@zedge.net for subscription refund requests within 30 days.
- Physical print-on-demand orders: refunds/returns only for wrong or damaged items; provide photos and order details to support.
Zedge plans and pricing
Typical plans
Exact NZD pricing is not publicly available from Zedge for 2024/2025; availability and price may vary by store and region.
If no exact price is available, entries show "Varies". Check the NZ App Store or Google Play for live NZD pricing.
Pricing notes
App-store prices are set by Apple or Google for your region and may differ from USD listings on Zedge's site.
Virtual Currency and print-on-demand product prices are transaction-specific and shown at checkout.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Zedge Free | Varies | Ad-supported access to basic content. |
| Zedge Premium (subscription) | Varies | Removes ads and may include extra features; billed via store or Zedge account. |
| Virtual Currency / In-app purchases | Varies | Non-refundable virtual credits for content or features. |
| Print-on-Demand / Physical orders | Varies | Physical goods; returns only for wrong or damaged items with evidence. |
Your consumer rights in New Zealand
Statutory rights
As a New Zealand consumer you have protections under laws like the Fair Trading Act and Consumer Guarantees Act where applicable.
These laws cover misrepresentation, faulty services, and unfair practices for goods and services supplied in New Zealand.
How they apply to Zedge
Zedge's Terms note a 14-day cooling-off period in some jurisdictions (UK/EU) but do not explicitly provide one for New Zealand.
- You may still have remedies under NZ law for faulty or misrepresented services, but digital/virtual items can be limited by platform rules.
- Escalate unresolved disputes to your payment provider, Apple/Google, or Consumer Protection NZ if necessary.
Customer experiences
Positive feedback
Some users praise the selection and long-term value, reporting trouble-free lifetime access in individual experiences (source: Trustpilot).
Positive comments often highlight variety and ease of finding wallpapers and ringtones.
Common complaints
Negative feedback frequently mentions unhelpful customer service, intrusive ads, and regret over lifetime subscriptions (sources: Trustpilot, JustUseApp).
- Customers report stock replies from support and sign‑in issues.
- Ads and pop-ups are commonly cited as making the app difficult to use.
Documentation checklist
What to gather
- Order receipts and transaction IDs for subscriptions or purchases.
- Screenshots of subscription screens, billing entries, and any error messages.
- Photos and order details for damaged or incorrect physical items.
How to present your case
- State your request clearly (cancel subscription, refund, return) and include dates.
- Attach receipts, screenshots, and any correspondence with Zedge or app stores.
- Send information to support@zedge.net or the store that handled the purchase.
Common mistakes
Cancelling incorrectly
Many users delete the app but forget to cancel the subscription in the app store; this does not stop billing.
Always cancel the subscription in Google Play or your Apple ID subscriptions if you purchased through those stores.
Refund misunderstandings
Users sometimes expect refunds for virtual currency or in-app items that Zedge treats as final - this can lead to frustration.
Assume virtual credits are non-refundable unless you meet Zedge's specific refund windows (e.g., 30-day subscription refund by support).
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (direct via Zedge account) | Delete account or cancel in-app billing settings; email android@zedge.net. | Possible for subscriptions within 30 days via support; virtual currency non-refundable. | Account deletion stops service but keep receipts if requesting a refund. |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Zedge → Cancel. | Refunds processed by Google; Zedge policy applies to eligibility. | Deleting the app does not cancel billing. |
| App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Zedge → Cancel Subscription. | Refunds handled by Apple; subscription remains until period end. | Contact Apple for store-based refund requests. |
Notes on choosing a route
Cancel via the same channel you used to subscribe for fastest processing (store vs. Zedge account).
For refunds, start with support@zedge.net for direct purchases and use app-store refund systems for store purchases.
After cancelling
Follow-up actions
Save confirmation of cancellation and any emails or screenshots showing the subscription was ended.
Monitor your bank or card statements for any unexpected charges over the next billing cycle.
Useful links
- Zedge Terms of Service
- How to cancel iOS subscription (Zedge Help)
- Google Play: cancel subscriptions
- Apple: manage subscriptions
- Email Zedge support: support@zedge.net and android@zedge.net.
Address
Corporate HQ
Zedge, Inc., 1178 Broadway, 3rd Floor, Suite #1450, New York, NY 10001, United States.
Mailing notes
Zedge does not list a dedicated New Zealand cancellation address; use email support channels for cancellations and refund requests.
If you need to escalate, include all documentation and consider contacting your payment provider or Consumer Protection NZ for guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.