Cancel ZEE5 online
Servicio de cancelación N°1 en Spain
4.9Calculated on 5.6K reviews
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Zee5.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel Zee5: Easy Method
What is Zee5
Overview
ZEE5 is a streaming service offering Indian and regional films, TV shows, and original content. It is operated by Zee Entertainment Enterprises and available in multiple countries with geo-restrictions.
Content and availability
Content includes premium and free tiers, regional languages, and occasional 4K offerings. Availability and pricing in New Zealand are unofficial and often estimated from other regions.
How to cancel Zee5
Cancel on Android (ZEE5 app)
- Open the ZEE5 app on your Android device.
- Tap Profile → My Subscriptions → Cancel Renewal → confirm.
- See ZEE5 help article: Manage auto-renewal on ZEE5.
Cancel on Web and on Apple iOS
- On Web: sign in at the ZEE5 website (avoid mobile browser), go to My Profile → My Subscriptions → Cancel Renewal → confirm.
- On iOS (App Store / iTunes): open iOS Settings → tap your name → Subscriptions → select ZEE5 → Cancel Subscription.
- If you subscribed via an app store, you must cancel through that store rather than on the ZEE5 site/app.
What happens when you cancel
Access after cancellation
When you cancel auto-renewal, your subscription usually remains active until the end of the paid period. You can continue watching until that expiry date.
Billing and data
Auto-renewal stops future charges (if cancelled before renewal). Your account data and watch history generally remain unless you delete the account.
Deleting your ZEE5 account before disabling auto-renew may not stop charges and can affect refund eligibility.
Will I get a refund?
ZEE5 policy
ZEE5's Terms of Use state that deleting an account before the end of an active subscription ends access immediately and does not entitle you to a refund for the unused portion.
Help pages and Terms do not show a 14-day withdrawal or general refund entitlement for subscriptions.
Possible exceptions and NZ law
- Statutory rights under New Zealand law (Consumer Guarantees Act, Fair Trading Act) may provide remedies if the service is defective, misrepresented, or billed incorrectly.
- If you were charged after properly cancelling, keep records and seek recourse through your payment provider and NZ consumer protection channels.
Zee5 plans and pricing
Estimated plans
ZEE5 is geo-restricted in New Zealand and official local pricing is not publicly available. The table below shows third-party estimates and conversions.
Price notes
Prices are estimates from third-party sources and conversions from Indian INR pricing. They may differ from actual local offers.
| Plan | Price (approx. NZ$) | Period | Features |
|---|---|---|---|
| Premium Annual (INR 599) | ≈ NZ$12.14 per year | Annual | Premium content, 3 simultaneous connections (estimate) |
| Premium Three‑Month (INR 399) | ≈ NZ$8.10 per 3 months | 3‑Monthly | Premium content, 2 simultaneous connections (estimate) |
| Monthly Standard HD Plan | NZ$29.99 per 3 months or NZ$59.99 per year | 3‑Monthly / Annual | Standard HD streaming (source: HowToWatchChannel) |
| Premium 4K Plan | NZ$12.99 per month or NZ$79.99 per year | Monthly / Annual | 4K streaming (source: HowToWatchChannel) |
| 4K Annual (INR 1999) | ≈ NZ$39 per year | Annual | Premium 4K plan (estimate) |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act. Services must be as described and of acceptable quality.
Enforcing your rights
- If ZEE5's Terms conflict with statutory rights (for example, refusing refunds where NZ law would require remedies), you may have grounds to complain or seek a remedy.
- Retain receipts, screenshots, and correspondence. Contact your payment provider and New Zealand consumer protection bodies if needed.
Customer experiences
Positive feedback
Some users (including one Trustpilot reviewer in Australia) praise ZEE5’s technical capability and content breadth compared to some global competitors.
Negative feedback
- Many reviewers on NZ Trustpilot report difficulties cancelling and being redirected between Apple/Google and ZEE5.
- Complaints include buffering, freezing, excessive ads, unexpected charges after cancellation, and slow or unhelpful customer support.
Documentation checklist
What to collect before contacting support
- Account email and username used for the ZEE5 account.
- Payment receipts, billing statements, and subscription confirmation.
- Screenshots of subscription page, cancellation attempts, and error messages.
What to include in a support request
- Clear subject line (e.g., "Cancel subscription and request refund - account@example.com").
- Dates of subscription, screenshots, and exact amounts charged.
- Preferred resolution (cancel, refund, or billing correction).
Common mistakes
Deleting account before cancelling
Some users delete their ZEE5 account first and then find charges continue with no refund available. Do not delete the account until after cancelling auto‑renewal or resolving billing.
Cancelling via the wrong platform
If you subscribed through Apple or Google, cancelling on the ZEE5 site or app may not stop charges. Always cancel through the purchase platform when applicable.
Comparative recap
Quick comparison
| Aspect | Summary |
|---|---|
| Cancellation ease | Varies: direct app/web cancellation possible, but many users report difficulties and redirection to app stores. |
| Refund policy | Officially no refunds for unused periods; NZ statutory rights may still apply in specific cases. |
| Pricing | Estimated and region‑converted; no official NZ pricing - expect discrepancies. |
| Streaming quality & support | Mixed reviews: some praise the technical quality; many report buffering, ads, and slow support responses. |
After cancelling
Follow-up steps
Keep confirmation of cancellation and check your payment method for future charges. If you see unexpected billing, gather evidence and contact support or your bank.
Helpful links and contacts
- ZEE5 auto‑renewal help: Manage auto-renewal on ZEE5
- ZEE5 Terms of Use: ZEE5 Terms of Use
- Support email: support.global@zee5.com
- Trustpilot examples: Global Trustpilot and NZ Trustpilot
Address
Registered office
Zee Entertainment Enterprises Ltd., 18th Floor, A Wing, Marathon Futurex, N.M. Joshi Marg, Lower Parel, Mumbai 400013, India.
Where to send formal notices
If you need to send registered mail or a formal cancellation, the corporate address above is the listed India office. For faster help, use the support email first.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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