Cancel BINANCE online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Binance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Binance: Easy Method
What is Binance
Overview
Binance is a global cryptocurrency exchange offering spot trading, derivatives, staking, and related crypto services via web and mobile apps.
It operates internationally from offshore jurisdictions and is not registered as a New Zealand financial services provider.
Services offered
Services include account access, deposits, trading pairs, earning products, and subscription-style features delivered through web, iOS App Store, and Google Play.
Support is provided through in-app live chat, help centre articles, and public channels such as social media and community forums.
How to cancel Binance
App Store (iOS) cancellation
- Open iOS Settings → tap your Apple ID → Subscriptions.
- Find the Binance subscription and tap "Cancel Subscription" to stop renewals.
- Note: this cancels the App Store subscription only; account data remains on Binance.
Google Play (Android) cancellation
- Open the Google Play app → Profile → Payments & subscriptions → Subscriptions.
- Select the Binance subscription and cancel to prevent future billing.
- Google manages the billing for in‑app subscriptions purchased on Android.
Web / Binance account cancellation
- Log in on the Binance website → Profile → Settings → Account Status or Manage Subscription.
- Follow prompts to cancel any paid plans or subscriptions and confirm cancellation.
- If you cannot cancel online, contact Binance support live chat from the site for assistance.
What happens when you cancel
Access and functionality
Cancelling an in-app subscription stops future billing but typically does not delete your Binance account.
You retain access to free services and any crypto funds unless Binance separately freezes or closes your account.
Renewals and billing
Cancellation prevents future automatic renewals for the subscription you cancelled through that platform.
Past charges are generally non-refundable unless platform rules or Binance policy allow a refund.
Data and account status
Cancelling a paid subscription does not remove your personal data from Binance; account deletion is a separate process.
To remove data or close an account, use Binance account settings or request account closure via support.
Will I get a refund?
Standard refund policy
There is no explicit New Zealand statutory 14‑day cooling‑off right for crypto purchases on Binance.
Binance is an offshore crypto platform and refunds are governed by Binance's internal policies and the payment platform used.
Exceptions and dispute outcomes
- Apple or Google may offer refunds for in‑app purchases under their policies - contact them first for App Store / Google Play purchases.
- Binance generally does not refund execution mistakes, mismatched network transfers, or funds routed to unsupported chains.
- Users report lengthy or unsuccessful dispute processes where refunds were withheld despite evidence (examples include returned USDT not released by Binance).
Binance plans and pricing
Pricing overview
Prices and fee structures vary by product, jurisdiction and payment method.
Where specific NZ pricing is not published, entries use "Varies".
Table of common plans and fees
| Product / Plan | Typical Price / Fee | Notes |
|---|---|---|
| Basic account (trading fees) | Varies | Trading fees depend on volume and VIP tier. |
| Pro / VIP tiers | Varies | Fee discounts for higher trading volumes; tiered structure. |
| Binance Earn / staking products | Varies | Yields and terms depend on product selected. |
| In‑app subscriptions (iOS / Android) | Varies | Billed through Apple or Google if purchased in‑app. |
Your consumer rights in New Zealand
Regulatory status
Binance operates offshore and is not licensed or registered with New Zealand's Financial Markets Authority (FMA) or FSPR for local financial services.
Because it lacks NZ licensing, Binance is not covered by NZ financial service protections that apply to regulated providers.
What protections apply
Standard consumer protections for regulated financial products (including a statutory cooling‑off) do not automatically apply to offshore crypto services.
Your remedies depend on Binance's internal policies and any platform (Apple/Google) used for billing.
Customer experiences
Positive feedback
- Some users praise Binance for broad product range, deep liquidity and extensive help resources.
- Other users report straightforward trading and deposits with no issues for routine activity.
Negative feedback
- Common complaints include frozen or terminated accounts, blocked withdrawals and slow or unhelpful support.
- Trustpilot reviews show a high proportion of one‑star ratings and significant user disputes over withheld funds.
Documentation checklist
Before you cancel
- Export transaction history and account statements you may need later.
- Withdraw crypto to external wallets if you intend to close the account and want control of funds.
- Record subscription receipts from Apple or Google if billed through mobile stores.
If you need to dispute or seek refund
- Collect transaction IDs, timestamps, chain details and screenshots of the transfer and error messages.
- Save all support chat transcripts, emails and case numbers from Binance and any third party (e.g., Newton, banks).
- Prepare identification documents used for KYC in case Binance requests further verification.
Common mistakes
Canceling the wrong thing
Users sometimes cancel the App Store or Google Play subscription but forget to close or withdraw funds from their Binance account.
Remember subscription cancellation stops billing only; crypto assets remain in your exchange account until withdrawn.
Using the wrong chain or missing details
Sending crypto on the wrong network or to an unsupported chain is a frequent error that Binance or other exchanges may not refund.
Recovery attempts can be slow, require extensive documentation, and sometimes fail despite evidence of a returned transfer.
Comparative recap
Quick comparison
| Action | App Store (iOS) | Google Play (Android) | Web (Binance account) |
|---|---|---|---|
| How to cancel | iOS Settings → Apple ID → Subscriptions | Google Play → Profile → Payments & subscriptions → Subscriptions | Binance website → Profile → Settings → Manage Subscription |
| Who handles billing | Apple | Binance / payment provider | |
| Refund likelihood | Depends on Apple policy | Depends on Google policy | Generally low for crypto transfer errors |
Key takeaway
Cancel platform subscriptions where they were purchased, export records, and withdraw any crypto before closing an account.
If you need a refund, start with the platform that handled the payment (Apple/Google) and prepare documentation for any Binance dispute.
After cancelling
Immediate next steps
- Withdraw all crypto assets you control to an external wallet before requesting full account deletion.
- Export transaction history, KYC documents and support correspondence for your records.
Useful links
- Binance Support
- Apple Subscriptions (support)
- Google Play Subscriptions
- New Zealand Financial Markets Authority (FMA)
- Binance on Trustpilot (NZ)
Address
Postal address in New Zealand
No public postal or physical address for cancelling Binance accounts in New Zealand is available.
Binance does not publish a New Zealand postal address for account cancellation or complaints.
Support channels
Use Binance web support and in‑app live chat to request cancellations, account closure or dispute resolution.
If your subscription was billed via Apple or Google, contact their support channels for billing and refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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