Cancel Skrill: Easy Method

What is Skrill

Overview

Skrill is an online digital wallet and payment service that lets you send, receive and hold money in multiple currencies.

It is commonly used for online purchases, transfers to other Skrill users, card and bank withdrawals, and crypto services.

Services relevant to New Zealand users

New Zealand users can deposit by card, bank transfer, Paysafecard, and may withdraw to local banks or cards where supported.

Skrill also issues prepaid cards and supports crypto withdrawals; fees and availability vary by method and location.

How to cancel Skrill

Closing your Skrill account (web or app)

• Log in to your Skrill account via web or mobile app.
• Go to Settings → Account Settings → Account Status → Close Account and follow the on-screen prompts.
• Your balance must be essentially zero (no pending transactions; below about NZD equivalent of USD/EUR 6) before closure is allowed.

Cancelling specific items

• Cancel a pending Skrill-to-Skrill transfer only while it is still pending: open the pending transaction in the web interface and click "Cancel". Skrill support
• Cancel a Skrill prepaid card (physical or virtual) via the "Skrill Card" section or by contacting support. Physical cards can be cancelled within 14 days to claim a refund of the annual fee. Card terms
• If you prefer postal cancellation from New Zealand, you may send a signed closure request to Skrill’s UK office (see Address section below).

What happens when you cancel

Access to your account

Once you close your account, you will no longer be able to send or receive funds via that Skrill wallet.

Log-in access may be disabled immediately after closure is confirmed.

Balance, pending items and fees

Any remaining balance must be cleared before closure. Pending transactions must be resolved or cancelled.

If an account holds a balance or pending items, Skrill may continue charging inactivity fees (up to EUR 5 / ~NZD 8 - 9) monthly until the account is cleared.

Data retention and records

Skrill will retain transactional and account records as required by its terms and applicable law.

Before closing, download any statements or records you may need for taxes or disputes.

Will I get a refund?

General refund policy

Skrill’s policies allow refunds in certain cases, for example if Skrill does not forward funds within defined timeframes.

Refund eligibility depends on the payment type, who initiated the transaction, and the transaction status.

Common refund scenarios and exceptions

• Delayed transfers: If Skrill fails to forward funds within 14 days after receiving all necessary information (or within 3 business days after an earlier written request), you may be entitled to a refund of the principal. Terms
• Card deposits: Unauthorized or non-delivery issues may be pursued as a chargeback through your card issuer; chargebacks can take up to 7 days or longer depending on the issuer. Support
• Bank deposits: Reversals may occur automatically for certain bank errors; timing depends on the sending and receiving banks.
• Withdrawals returned by recipient bank: Skrill typically re-credits returned withdrawals to your Skrill wallet without extra Skrill fee (conversion or processing charges may apply).
• Skrill-to-Skrill transfers: Final and irreversible once processed; only cancellable while still pending.

Skrill plans and pricing

How fees are applied

Skrill charges per-transaction fees or flat fees depending on the service; it does not use subscription plans for basic services.

Fees may differ by currency, country and funding/withdrawal method; the table below shows NZ-relevant examples and observed rates.

Pricing table

Your consumer rights in New Zealand

Key legal protections

Under New Zealand law (for example, the Consumer Guarantees Act), services must be provided with reasonable care and skill.

If Skrill fails to deliver services as agreed, consumer law and Skrill’s own refund terms may support a claim.

Practical steps to enforce rights

• Check Skrill’s terms and deadlines (e.g., 14-day transfer refund rule) and gather evidence of non-delivery.
• Contact your bank or card issuer promptly to explore chargebacks for unauthorised or failed card transactions.
• If unresolved, consider contacting NZ dispute resolution bodies or financial ombuds services relevant to payment services.

Customer experiences

Positive feedback

• Users on NZ Trustpilot praise Skrill for speed, ease of use, reliability, competitive exchange rates and low fees for transfers. Trustpilot
• Some long-term users describe the service as "very fast and easy," "great service," and "excellent." More reviews

Negative feedback

• Complaints include unexpected account restrictions or closures and difficulty recovering funds; some NZ users report long pending withdrawals with poor communication.
• Other negatives mention slow or automated customer support and referrals to external complaint bodies rather than direct resolution. Trustpilot

Documentation checklist

Before you request cancellation

• Recent account statement or screenshot showing your Skrill balance and pending transactions.
• Transaction IDs and dates for any transfers or withdrawals you may need to discuss.
• Proof of identity (passport or driver licence) that matches your Skrill account details.

When you make a refund/chargeback claim

• Receipts, merchant communications, and evidence of non-delivery or unauthorised transactions.
• Card or bank statements showing the original payment and any returns or reversals.
• Record of communications with Skrill support (dates, times, ticket numbers).

Common mistakes

Trying to close with uncleared balances

Attempting to close while you still have a balance or pending transactions will usually block closure and may trigger inactivity fees.

Clear funds or withdraw them to your bank/card before initiating account closure to avoid delays and extra charges.

Missing deadlines and evidence

Failing to seek a chargeback or file a refund claim within your bank's time limits can forfeit remedies.

Not downloading transaction records before closure can make disputes harder to prove later.

Comparative recap

Quick comparison of cancellation options

After cancelling

Immediate actions

• Download and securely store transaction histories and statements for tax and dispute purposes.
• Monitor your bank/card statements for any unexpected activity after closure.

Where to get help and next steps

• Visit Skrill Help Center for specific query types: Skrill Support.
• Read Skrill account terms and refund rules: Account terms.
• If you experience unresolved loss of funds, contact your bank for chargeback options and consider lodging a complaint with relevant NZ consumer authorities.

Address

Postal address for formal notices

For New Zealand users who need to send a postal cancellation or formal correspondence, Skrill’s corporate mailing address is:

Moneybookers Limited, Investcorp Technology Partners, Welken House, 10-11 Charterhouse Square, London EC1M 6EH, United Kingdom.

How to send postal requests

• Send a signed letter that clearly states your account email, request to close the account, and instructions for returning any remaining balance.
• Include copies of ID and supporting transaction documents; use tracked postage and keep proof of posting.