Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Clearscore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Clearscore: Easy Method
What is Clearscore
Service overview
ClearScore provides free access to your credit score and report in New Zealand plus optional paid identity and fraud protection called Protect Plus.
The core credit score and standard Protect dark‑web monitoring are free; Protect Plus is a paid upgrade with additional features.
How ClearScore operates
ClearScore displays credit data obtained from third parties and presents it "as is" while offering tools and tips to improve credit health.
Paid services are billed monthly or annually depending on the Protect Plus plan you choose.
How to cancel Clearscore
If you subscribed through Apple (iOS/App Store)
- Open your iPhone/iPad Settings or the App Store app and go to your subscriptions in your Apple ID account.
- Find ClearScore or Protect Plus and cancel from your iTunes/App Store subscription settings.
- No refunds are provided for unused portions of the term when cancelling via Apple.
- Apple subscription help: ClearScore on the App Store.
If you subscribed through Google Play
- Open the Google Play Store, tap your profile, then Subscriptions, and select the ClearScore/Protect subscription.
- Tap Cancel subscription and follow the prompts to cancel in Google Play subscription settings.
- Google Play manages billing and refunds for Play purchases.
- Support article: Cancel via Google Play.
If you subscribed via the ClearScore website (Stripe)
- Log in to your ClearScore account on the ClearScore website or app.
- Navigate to Protect > My Account and click "Cancel my subscription".
- Access to Protect Plus remains active until the end of the current billing period.
- Online cancellation guide: ClearScore Protect help.
Deleting your entire ClearScore account
- To remove your account completely, go to My Account > Delete Account in ClearScore.
- Account deletion is permanent and removes access to both free and paid services.
- Terms reference: ClearScore NZ terms.
What happens when you cancel
Access after cancellation
If you cancel a paid Protect Plus subscription purchased via the website, access continues until the billing period ends.
For subscriptions through Apple or Google, access typically continues until the term paid for on that platform expires.
Account and data after cancelling
Cancelling Protect Plus does not automatically delete your ClearScore account or the free services attached to it.
To remove your account and data, you must use the Delete Account option in My Account; this is permanent.
Will I get a refund?
ClearScore refund policy in New Zealand
Protect Plus subscribers in New Zealand are not entitled to refunds after purchase as the local policy does not provide post‑purchase refunds.
This no‑refund rule applies to Protect Plus purchases made in New Zealand.
Exceptions and international differences
- UK subscribers have a 14‑day full refund right; South African subscribers have a 7‑day right - these do not apply in New Zealand.
- If you purchased via Apple or Google, refund requests may need to be made through those platforms according to their policies.
- Refund policy source: Protect Plus refund policy.
Clearscore plans and pricing
Pricing summary
Key services in New Zealand are free; Protect Plus is a paid upgrade available monthly or annually.
All prices shown are the listed ClearScore NZ prices as of the latest update.
| Plan | Price | Period | Features |
|---|---|---|---|
| Credit Score & Report | NZ$0.00 | One-time / Forever | Access to credit score and report, free forever |
| Protect (standard) | NZ$0.00 | Ongoing | Dark web monitoring (quarterly), free |
| Protect Plus | NZ$9.99 | Monthly | Daily dark web scanning, credit report updates, 24/7 fraud helpline, identity theft & ransomware cover |
| Protect Plus | NZ$79.99 | Annual | Same as monthly Protect Plus plan, 34% discount applied |
Your consumer rights in New Zealand
Service quality and remedies
Under New Zealand consumer law, you have remedies if there is a substantial failure of service, which can include cancellation or compensation.
For non‑substantial failures, you are entitled to have issues fixed within a reasonable time or cancel and claim reasonable losses.
ClearScore's legal position
ClearScore provides its services "as is" and disclaims liability for inaccuracies in third‑party credit data.
That disclaimer does not remove your consumer rights under New Zealand law where a substantial failure has occurred.
Customer experiences
Positive feedback
Many users find ClearScore easy to use and helpful for understanding their credit score and next steps to improve it.
Reviewers often praise timely customer support and personalised tips for resolving credit issues.
Negative feedback
Some users report receiving excessive promotional or alert emails, sometimes continuing after attempts to unsubscribe.
Other complaints include trouble registering, missing address data, or data not appearing correctly in reports.
Documentation checklist
What to have ready before cancelling
- Your ClearScore login email and password for account access.
- Which platform you subscribed through (Apple, Google Play, or ClearScore website).
- Payment method details and the billing period end date if known.
Optional supporting documents
- Screenshots of subscription status or billing receipts for reference.
- Any correspondence with ClearScore customer support if you plan to reference prior requests.
Common mistakes
Attempting to cancel in the wrong place
Users sometimes try to cancel a subscription within the ClearScore app when it was purchased via Apple or Google Play.
If you bought through a store, you must cancel through that store's subscription settings rather than within the ClearScore website.
Assuming an automatic refund or immediate deletion
Some expect refunds after cancelation in New Zealand - Protect Plus does not offer refunds locally, so this causes surprise.
Also, cancelling a subscription does not delete your account unless you explicitly use the Delete Account option.
Comparative recap
Quick comparison
The table below summarises key practical differences in how cancellations and refunds are handled across purchase channels in NZ.
| Aspect | Apple (iOS/App Store) | Google Play | Website (Stripe / ClearScore) |
|---|---|---|---|
| How to cancel | Cancel in iTunes/App Store subscription settings | Cancel in Google Play subscription settings | Log in → Protect → My Account → Cancel my subscription |
| Refunds in NZ | No refund from ClearScore; request via Apple store policies | No refund from ClearScore; request via Google Play policies | No refund from ClearScore for Protect Plus purchases in NZ |
| Access after cancellation | Access until the App Store term expires | Access until the Play Store term expires | Access until the end of the billing period |
| Account deletion | Separate: use My Account → Delete Account | Separate: use My Account → Delete Account | Use My Account → Delete Account (permanent) |
After cancelling
Confirming cancellation
After you cancel, check your ClearScore account or your Apple/Google subscription page for confirmation of cancellation.
Keep a screenshot or confirmation email in case you need to reference the cancellation later.
Useful links and support
- ClearScore NZ terms and account deletion: ClearScore NZ terms
- Protect Plus cancellation and refund help: Protect help articles
- ClearScore on the App Store: App Store listing
- Customer reviews and experiences: ClearScore NZ on Trustpilot
Address
Registered office
ClearScore NZ Limited (registered office and address for service):
Suite 14472, 17b Farnham Street, Parnell, Auckland 1052, New Zealand
Mailing and correspondence
No separate postal address for cancellations was found; online cancellation via My Account is preferred and is the fastest method.
If you choose to send cancellation correspondence by post, use the registered office address above and keep proof of posting.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.