Cancel Experian: Easy Method

What is Experian

Experian is a global information services company that provides credit reporting, tenancy checks and related data services in New Zealand. In New Zealand its tenancy services were formerly provided under the illion brand and now operate as Experian Tenancy services.

Core services overview

Experian Tenancy services include tenant screening, public checks and company checks for landlords, property managers and authorised partners.

Fees and access depend on the subscription tier chosen; some services are pay-per-check on top of any subscription.

Who uses Experian

Typical users include landlords, property managers, real estate agencies and organisations that need tenant or company checks as part of their vetting process.

Certain partnership tiers are restricted to specific industry members, for example some free registration tiers are for NZPIF/PROMINZ/WnPIA members.

How to cancel Experian

Online cancellation steps

• Sign in to your Experian Tenancy account using your registered email and password.
• Navigate to "Account", "Subscription" or "Billing" sections to find a cancel or manage subscription option.
• Follow the prompts to cancel and keep a screenshot or confirmation email for your records.

Cancel by post, email or support

• Send a written cancellation request with your account details to Experian Tenancy customer support or the postal address below.
• Include your account name, email, subscription tier, and the reason for cancellation to speed processing.
• If you prefer, contact Experian NZ support by phone or the contact form on their site and request written confirmation of cancellation.

What happens when you cancel

Access to services

On cancellation you typically lose access to subscription-only features at the end of your current billing period.

Pay-per-check credits already purchased may remain available for use depending on the terms of your tier.

Renewal and billing

If you cancel before an automatic renewal, billing should stop at the end of the active period; if cancellation is after renewal, the current period usually remains valid.

Keep confirmation of cancellation to resolve any billing disputes with support.

Data and records

Experian will retain account and transaction records according to its privacy policy and applicable law; this does not necessarily delete all personal data on request.

To request correction or deletion of personal information, follow Experian’s privacy procedures or lodge a privacy complaint if needed.

Will I get a refund?

Standard refund policy

Refunds depend on your specific subscription terms and when you cancel relative to billing or the purchase date.

One-time purchases or lifetime subscriptions often have different refund rules than annual auto-renewing plans.

Common exceptions and pro rata

• Some purchases (for example, pay-per-checks already used) are non-refundable.
• Refunds may be considered for unused time on annual plans or in cases of billing error or service fault; this is typically assessed case-by-case.
• Always request written confirmation about refunds and the timeframe for any approved refund.

Experian plans and pricing

Pricing summary

Below is the verified pricing for Experian Tenancy tiers in New Zealand (GST exclusive) as of 2024/2025.

Table of plans

Notes: Prices shown are exclusive of GST. Tier 0 access is restricted to specified industry members.

Your consumer rights in New Zealand

Privacy and information access

Under New Zealand law you have rights to access and request correction of personal information held by organisations, including credit or tenancy checks.

For privacy enquiries you can contact the Office of the Privacy Commissioner for guidance and complaint processes.

Disputes and complaints

• If you dispute the accuracy of a check or record, request correction directly with Experian in writing and keep copies of correspondence.
• If unresolved, you may escalate to the Privacy Commissioner or other appropriate dispute resolution bodies in New Zealand.

Customer experiences

Common positive feedback

Users often report that Experian Tenancy checks are comprehensive and useful for screening tenants and verifying company information.

Some users value tiered pricing that can reduce per-check costs at higher subscription levels.

Common complaints

Typical complaints relate to billing confusion, unclear refund eligibility and the difficulty of reaching timely support for account changes.

Other issues reported in public reviews include disputes about data accuracy and the time taken to resolve corrections.

Documentation checklist

Identity and account details

• Registered account email and username.
• Account or customer number (if available).
• Proof of identity (photo ID) if required for privacy or account verification.

Subscription and payment records

• Purchase receipt or invoice for your subscription and any pay-per-check credits.
• Bank or card statements showing the charged amounts and dates.
• Written cancellation request and confirmation or screenshots of online cancellation.

Common mistakes

Missing or incorrect account information

Providing incomplete account details (wrong email or account number) delays cancellation processing and refunds.

Always verify the email and account identifier before sending a cancellation request.

Assuming automatic refunds or immediate deletion

Do not assume cancellation guarantees a refund; policies vary by product and timing.

Also, cancellation does not necessarily delete your personal data; you must request correction/deletion under privacy procedures.

Comparative recap

Quick comparison table

Notes on comparison

• All prices are exclusive of GST and per-check fees vary by plan.
• Choose a tier based on expected volume: higher tiers reduce the tenant-check unit price.

After cancelling

Follow-up actions

• Keep written confirmation of cancellation and any refund correspondence.
• Check bank or card statements to confirm future charges have stopped.
• If you need data correction or deletion, submit a privacy request to Experian in writing.

Useful links

• Experian New Zealand (official site)
• Office of the Privacy Commissioner (New Zealand)

Address

Privacy complaints and correspondence

PO Box 9589

Newmarket, Auckland 1031

Mailing for cancellations

When sending a cancellation or privacy complaint by post, include your account details, a clear statement of the request and contact information.

Retain a copy of the posted letter and consider sending by tracked post for proof of delivery.