Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ezidebit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ezidebit: Easy Method
What is Ezidebit
Service overview
Ezidebit is a payment services provider that handles recurring payments such as direct debits and card transactions for businesses in New Zealand.
The platform connects merchants (the business) and customers to automate scheduled payments while providing reconciliation and reporting tools to the merchant.
Role in the payment flow
Ezidebit does not usually act as the final decision-maker on refunds; merchants approve refunds and chargebacks are managed by the payer's bank or card issuer.
Customers remain contracted to the merchant for services; Ezidebit executes the payment instructions authorised by the customer and business.
How to cancel Ezidebit
Cancel via the merchant (recommended)
- Contact the business that set up the direct debit a reasonable time before the scheduled debit date.
- Request cancellation, alteration or a deferral in writing (email or web form) and keep a copy for your records.
Timing and third-party terms
- Allow reasonable notice: some merchants or third-party terms require up to 14 days' prior notice for changes to recurring debits.
- If you rely on a merchant's online portal, follow their specified cancellation flow and save confirmation screenshots.
What happens when you cancel
Payment scheduling and access
Once the merchant cancels the direct debit instruction, future scheduled debits should stop and no new collections will be made for that arrangement.
Existing paid services or access to services will depend on the merchant's contract and whether they choose to terminate your service immediately or at the end of a paid period.
Data and recordkeeping
Ezidebit will retain transaction records according to its policies and regulatory requirements, but the merchant controls the commercial relationship and contract records.
Keep copies of cancellation confirmations, transaction receipts and any communication with the merchant for at least 120 days in case of disputes.
Will I get a refund?
Refund policy overview
Ezidebit will not initiate or process a refund without the merchant's approval; refunds are handled only when the merchant authorises them.
Chargebacks are initiated by your bank or card issuer and are separate from Ezidebit's refund process.
Exceptions and required conditions
- When a merchant approves a refund, funds must be returned to the same bank or card account originally used for the payment.
- Merchants must respond within strict timeframes to avoid chargeback fees; if they do not, you may pursue a chargeback with your bank.
Ezidebit plans and pricing
Pricing summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| uCollect - Direct Debit via Ezidebit (NZ) | NZ$0.90 per transaction (incl GST) | Per transaction | Direct Debit via Ezidebit |
| uCollect - Visa/Mastercard via Ezidebit (NZ) | 2.20% per transaction, min NZ$1.10 | Per transaction | Visa/Mastercard payments |
| uCollect - AMEX/Diners via Ezidebit (NZ) | 4.40% per transaction, min NZ$1.10 | Per transaction | Amex/Diners payments |
| uCollect - Pay Now authorisation fee (NZ) | NZ$0.25 per transaction | Per transaction | Authorisation fee for Pay Now transactions |
| uCollect - Monthly minimum fee (NZ) | NZ$19.80 | Monthly | Monthly minimum account fee |
Notes on pricing
Pricing shown is from uCollect help documentation integrating Ezidebit in New Zealand and applies per the latest available information.
No standalone pricing was found directly on an Ezidebit NZ site; merchants may apply additional fees or mark-ups.
Your consumer rights in New Zealand
Right to reversal and dispute
You may request reversal of an unauthorised or improperly not-notified debit up to 120 days after the debit date, if proper notice was not provided.
Contact your bank promptly if you believe a debit was unauthorised or not properly communicated to start the dispute process.
General cancellation and refund rights
Under New Zealand consumer protection law you have general rights to cancel recurring services and seek refunds, subject to the merchant's contract terms.
For clarity on broader consumer protections, consult the Commerce Commission or official consumer guidance at the links below.
Customer experiences
Positive feedback themes
- Smooth onboarding and helpful support reported by many users in New Zealand reviews.
- Interface described as user-friendly and communication from support often praised as proactive.
Negative feedback themes
- Reports of unexplained charges or surprise fees have been reported in some customer reviews.
- Complaints exist about cancelled mandates continuing to be debited and disputed dishonour fees.
Documentation checklist
Essential items to prepare
- Merchant name, customer account/reference number and the scheduled debit dates you wish to stop.
- Copy of the original direct debit authority or contract and any relevant terms and conditions.
Proof and follow-up evidence
- Written cancellation request (email or portal confirmation) with date/time and a screenshot if applicable.
- Bank statements showing the debits in question and any correspondence with the merchant or Ezidebit.
Common mistakes
Assuming Ezidebit can cancel for you
Many customers mistakenly expect Ezidebit to cancel their service automatically; Ezidebit acts on merchant and customer instructions.
Always confirm cancellation with the merchant and obtain written confirmation rather than relying on a third party.
Poor timing and missing confirmation
Failing to provide sufficient notice before the next scheduled debit can result in an expected payment being taken.
Another common error is not saving cancellation evidence; without records it becomes harder to challenge continued debits.
Comparative recap
Quick comparison table
| Topic | Ezidebit (NZ) | Notes |
|---|---|---|
| Cancellation route | Must be requested to the merchant/business | Contact merchant first; allow reasonable notice (often 14 days). |
| Refunds | Merchant-approved refunds only; chargebacks via bank | Ezidebit will not refund without merchant authorisation. |
| Fees and pricing | uCollect pricing applies (per transaction and monthly minimum) | Merchant may pass fees on or have differing charges. |
| Consumer remedies | Reversal request up to 120 days for unauthorised debits | Also covered by NZ consumer protection; contact your bank and regulators if needed. |
After cancelling
Immediate actions
- Obtain written confirmation of cancellation from the merchant and save it with your records.
- Monitor your bank and card statements for at least one or two billing cycles to confirm no further debits occur.
Further help and escalation
- If an unauthorised debit occurs, contact your bank promptly to start a reversal or dispute (within 120 days where applicable).
- Refer to official guidance: Commerce Commission NZ and Consumer Protection NZ.
- For Ezidebit support and merchant contacts, see Ezidebit NZ.
Address
Mailing address for Ezidebit NZ Ltd
Ezidebit NZ Ltd, PO Box 5587, Wellington 6145, New Zealand.
Recommendations for postal cancellations
If you send a cancellation by post, include copies of your account details, the direct debit authority and a clear written request to stop future debits.
Send via tracked post where possible and keep proof of posting and delivery confirmation for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.