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Cancel GOHENRY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Gohenry service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Gohenry: Simple Process
What is Gohenry
Service overview
Gohenry is a child-focused financial app and prepaid debit card designed to teach children money management and independence. Parents manage allowances, chores and spending controls through the parent app.
Who uses it
The service is aimed at families with children who want a hands-on way to teach saving and budgeting. It operates via direct subscriptions or through platform app stores on mobile devices.
How to cancel Gohenry
Cancel via the App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name, then Subscriptions.
- Find the gohenry subscription and follow Apple’s steps to cancel.
- Cancel at least 24 hours before renewal to avoid being charged for the next period.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select the gohenry subscription and choose Cancel subscription.
- Ensure cancellation is completed at least 24 hours before the next renewal date.
Cancel directly with gohenry (web or account management)
- Contact Member Services by phone: 0330 100 7676 (UK number) or email: help@gohenry.co.uk.
- Ask Member Services to close the account and request a refund of any remaining balance.
- Note the three-day cooling-off period during which you can reactivate the account without setting up a new one.
What happens when you cancel
Access and app behaviour
Your children will typically retain access until the end of the current billing period for subscriptions managed by Apple or Google.
For accounts closed via Member Services, access is removed per gohenry’s account closure process; confirm timing with support.
Renewals and future charges
Platform-managed subscriptions (App Store/Google Play) will not renew after you cancel in the platform settings.
For direct cancellations via gohenry, confirm with Member Services that no further recurring charges remain on your linked payment method.
Data and account records
Ask Member Services how long gohenry retains account data and whether you can request deletion or export of records before closing.
Keep a copy of confirmations or emails from gohenry or the app store as proof of cancellation.
Will I get a refund?
Refunds for direct cancellations
If you cancel via Member Services, remaining balances are refunded to the original payment method (debit card or bank transfer). Processing usually takes 7 - 10 business days.
A three-day cooling-off period applies after you request cancellation; you can reactivate your account during that time without creating a new one.
Platform-managed subscriptions and refunds
Subscriptions bought through Apple or Google are managed by those platforms; refunds and policies are set by Apple or Google and are handled directly by them.
If you believe you have an exceptional reason for a refund, contact the platform (Apple/Google) or your bank to dispute a charge as appropriate.
Exceptions and special cases
- Refund timing can vary by bank and payment method; allow the stated 7 - 10 business days for gohenry refunds.
- Platform refunds depend on Apple/Google review and their regional policies.
Gohenry plans and pricing
Plan overview
No verified, up-to-date New Zealand specific pricing was available in the sources provided.
Prices may vary by country and platform; check the App Store (NZ) or Google Play for current NZD pricing.
How to check prices
Open the App Store or Google Play on your device and view the gohenry subscription details to see the exact NZD charge.
Alternatively, contact Member Services for confirmation of current plans and any promotions.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Single child plan | Varies | Check App Store/Google Play or contact support |
| Family / multiple child plan | Varies | Check App Store/Google Play or contact support |
Your consumer rights in New Zealand
Legal protections
Consumer rights in New Zealand are governed by the Fair Trading Act and the Consumer Guarantees Act.
These laws protect consumers from misleading conduct and set guarantees for goods and services, where applicable.
Cooling-off and refunds
There is generally no automatic 14-day statutory cool-off for digital subscriptions in NZ unless the provider offers one.
Gohenry does offer a three-day cooling-off period when cancelling directly via Member Services; platform subscriptions follow Apple/Google rules.
Additional actions
- If problems arise, you can contact your bank or card issuer to dispute charges in exceptional cases.
- For unresolved disputes you can seek advice from Consumer Protection NZ or the Commerce Commission guidance pages.
Customer experiences
Positive feedback
Many users praise gohenry for being user-friendly and helpful in teaching children budgeting and financial responsibility.
Reviewers often highlight the app’s intuitive design and the value of financial education features for children.
Common criticisms
Users commonly complain about recurring fees and perceived charges, including per-top-up service fees and monthly costs.
There are reports of slow or unreliable transfers when topping up, app functionality issues, and frustrations contacting support or closing accounts.
What to expect from support
Some customers report variable experiences with Member Services, including delays in refunding or resolving account issues.
Keep records of all communications and confirmations to help resolve any disputes more quickly.
Documentation checklist
Before you call or email
- Account holder name and email address registered with gohenry.
- Child’s account details (if separate) and any subscription reference numbers.
What to include in your request
- Clear statement that you wish to cancel the account or subscription and request a refund of any remaining balance.
- Preferred refund method and a copy of any relevant bank or card details if requested by Member Services.
Common mistakes
Not cancelling in the right place
A common error is trying to cancel an App Store or Google Play subscription through gohenry directly; platform-managed subscriptions must be cancelled in the relevant app store.
Missing the renewal cutoff
Another mistake is cancelling too close to the renewal time and being charged for the next period. Cancel at least 24 hours before renewal for platform subscriptions.
Not saving confirmation
Failing to keep email confirmations or screenshots can make it harder to prove cancellation or chase refunds later.
Comparative recap
Quick comparison
The table below summarises the main cancellation routes, who manages the subscription, and how refunds are handled.
How to use this
Use the row that matches how you originally subscribed to find the correct next step and expected refund path.
| Method | Who manages subscription | How to cancel | Refund handling / timeline |
|---|---|---|---|
| App Store (iOS) | Apple | Cancel via iPhone/iPad Settings → Subscriptions | Refunds handled by Apple; cancellation must be 24+ hours before renewal |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Refunds handled by Google; cancellation must be 24+ hours before renewal | |
| Web / direct with gohenry | gohenry (Member Services) | Contact Member Services by phone or email to close account | Remaining balance refunded to original payment method in ~7 - 10 business days; 3-day cooling-off period |
After cancelling
Follow-up actions
Keep any cancellation confirmation emails or screenshots until refunds have cleared and your account is fully closed.
If you don’t receive a refund in the stated timeframe, follow up with Member Services and, if needed, your bank.
Helpful links
- gohenry Help & Support
- Manage subscriptions on Apple devices (Apple Support)
- Cancel Google Play subscriptions (Google Support)
Address
Gohenry corporate address
GoHenry Inc, 5300 California Avenue, Irvine, California 92617, USA.
Contact for cancellations
Member Services (for web/direct cancellations): phone 0330 100 7676 or email help@gohenry.co.uk.