Cancel Gohenry: Simple Process

What is Gohenry

Service overview

Gohenry is a child-focused financial app and prepaid debit card designed to teach children money management and independence. Parents manage allowances, chores and spending controls through the parent app.

Who uses it

The service is aimed at families with children who want a hands-on way to teach saving and budgeting. It operates via direct subscriptions or through platform app stores on mobile devices.

How to cancel Gohenry

Cancel via the App Store (iOS)

• Open the Settings app on your iPhone or iPad and tap your name, then Subscriptions.
• Find the gohenry subscription and follow Apple’s steps to cancel.
• Cancel at least 24 hours before renewal to avoid being charged for the next period.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap your profile icon, then Payments & subscriptions → Subscriptions.
• Select the gohenry subscription and choose Cancel subscription.
• Ensure cancellation is completed at least 24 hours before the next renewal date.

Cancel directly with gohenry (web or account management)

• Contact Member Services by phone: 0330 100 7676 (UK number) or email: [email protected].
• Ask Member Services to close the account and request a refund of any remaining balance.
• Note the three-day cooling-off period during which you can reactivate the account without setting up a new one.

What happens when you cancel

Access and app behaviour

Your children will typically retain access until the end of the current billing period for subscriptions managed by Apple or Google.

For accounts closed via Member Services, access is removed per gohenry’s account closure process; confirm timing with support.

Renewals and future charges

Platform-managed subscriptions (App Store/Google Play) will not renew after you cancel in the platform settings.

For direct cancellations via gohenry, confirm with Member Services that no further recurring charges remain on your linked payment method.

Data and account records

Ask Member Services how long gohenry retains account data and whether you can request deletion or export of records before closing.

Keep a copy of confirmations or emails from gohenry or the app store as proof of cancellation.

Will I get a refund?

Refunds for direct cancellations

If you cancel via Member Services, remaining balances are refunded to the original payment method (debit card or bank transfer). Processing usually takes 7 - 10 business days.

A three-day cooling-off period applies after you request cancellation; you can reactivate your account during that time without creating a new one.

Platform-managed subscriptions and refunds

Subscriptions bought through Apple or Google are managed by those platforms; refunds and policies are set by Apple or Google and are handled directly by them.

If you believe you have an exceptional reason for a refund, contact the platform (Apple/Google) or your bank to dispute a charge as appropriate.

Exceptions and special cases

• Refund timing can vary by bank and payment method; allow the stated 7 - 10 business days for gohenry refunds.
• Platform refunds depend on Apple/Google review and their regional policies.

Gohenry plans and pricing

Plan overview

No verified, up-to-date New Zealand specific pricing was available in the sources provided.

Prices may vary by country and platform; check the App Store (NZ) or Google Play for current NZD pricing.

How to check prices

Open the App Store or Google Play on your device and view the gohenry subscription details to see the exact NZD charge.

Alternatively, contact Member Services for confirmation of current plans and any promotions.

Your consumer rights in New Zealand

Legal protections

Consumer rights in New Zealand are governed by the Fair Trading Act and the Consumer Guarantees Act.

These laws protect consumers from misleading conduct and set guarantees for goods and services, where applicable.

Cooling-off and refunds

There is generally no automatic 14-day statutory cool-off for digital subscriptions in NZ unless the provider offers one.

Gohenry does offer a three-day cooling-off period when cancelling directly via Member Services; platform subscriptions follow Apple/Google rules.

Additional actions

• If problems arise, you can contact your bank or card issuer to dispute charges in exceptional cases.
• For unresolved disputes you can seek advice from Consumer Protection NZ or the Commerce Commission guidance pages.

Customer experiences

Positive feedback

Many users praise gohenry for being user-friendly and helpful in teaching children budgeting and financial responsibility.

Reviewers often highlight the app’s intuitive design and the value of financial education features for children.

Common criticisms

Users commonly complain about recurring fees and perceived charges, including per-top-up service fees and monthly costs.

There are reports of slow or unreliable transfers when topping up, app functionality issues, and frustrations contacting support or closing accounts.

What to expect from support

Some customers report variable experiences with Member Services, including delays in refunding or resolving account issues.

Keep records of all communications and confirmations to help resolve any disputes more quickly.

Documentation checklist

Before you call or email

• Account holder name and email address registered with gohenry.
• Child’s account details (if separate) and any subscription reference numbers.

What to include in your request

• Clear statement that you wish to cancel the account or subscription and request a refund of any remaining balance.
• Preferred refund method and a copy of any relevant bank or card details if requested by Member Services.

Common mistakes

Not cancelling in the right place

A common error is trying to cancel an App Store or Google Play subscription through gohenry directly; platform-managed subscriptions must be cancelled in the relevant app store.

Missing the renewal cutoff

Another mistake is cancelling too close to the renewal time and being charged for the next period. Cancel at least 24 hours before renewal for platform subscriptions.

Not saving confirmation

Failing to keep email confirmations or screenshots can make it harder to prove cancellation or chase refunds later.

Comparative recap

Quick comparison

The table below summarises the main cancellation routes, who manages the subscription, and how refunds are handled.

How to use this

Use the row that matches how you originally subscribed to find the correct next step and expected refund path.

After cancelling

Follow-up actions

Keep any cancellation confirmation emails or screenshots until refunds have cleared and your account is fully closed.

If you don’t receive a refund in the stated timeframe, follow up with Member Services and, if needed, your bank.

Helpful links

• gohenry Help & Support
• Manage subscriptions on Apple devices (Apple Support)
• Cancel Google Play subscriptions (Google Support)

Address

Gohenry corporate address

GoHenry Inc, 5300 California Avenue, Irvine, California 92617, USA.

Contact for cancellations

Member Services (for web/direct cancellations): phone 0330 100 7676 or email [email protected].