Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Greenlight service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Greenlight: Easy Method
What is Greenlight
Overview
Greenlight is a fintech service focused on family banking tools, including debit cards for children, allowance and chore management, savings goals, and investing features.
The product is subscription-based with separate handling for purchases made through Apple, Google Play, or directly via Greenlight's website or app.
Core features
Features commonly include debit cards for kids, parental controls, chore tracking, saving and giving tools, and optional investing capabilities.
Pricing and some features are listed in US dollars on Greenlight's public pages; no NZD pricing is published by Greenlight.
How to cancel Greenlight
Cancel via Apple App Store
- Open your device's Settings → tap your name → Subscriptions.
- Find the Greenlight subscription and choose Cancel Subscription.
- Note: Greenlight cannot cancel App Store subscriptions for you; Apple manages these purchases and refunds.
- See Greenlight's terms for External Service Purchases: Terms of Use - Apple ID.
Cancel via Google Play
- Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions.
- Select Greenlight and tap Cancel subscription.
- Google handles cancellation and any refund requests; Greenlight cannot cancel these on your behalf.
- See Greenlight's terms for Google Play purchases: Terms of Use - Google Play.
Cancel via Web or In-app (Internal purchases)
- Log in to the Greenlight website or the Greenlight app.
- Go to Account → Subscription or Billing → Cancel subscription.
- Your access normally continues until the end of the current billing period.
- Greenlight documents internal cancellation steps here: Internal Purchases.
Cancel a Prepaid (gifted) subscription
- If the gift has not been redeemed, Greenlight can refund the purchaser.
- If the gift has been redeemed, it is not refundable.
- Unredeemed prepaid credits are automatically refunded after 60 days.
- See prepaid subscription policy: Prepaid subscription help.
Cancel a Safe Family Device subscription
- Open the Greenlight app → select the device profile → Settings → Cancel subscription for that device.
- Service remains active until the end of the current billing cycle.
- Device cancellation steps are in Greenlight help: Safe Family Device cancellation.
What happens when you cancel
Access and renewal
When you cancel a subscription through the website or app, access typically continues until the end of the current billing period.
For App Store or Google Play cancellations, those platforms determine the effective cancellation date and access period.
Account and data
Canceling a subscription does not necessarily close or delete your Greenlight account automatically.
If you want the account closed, follow Greenlight's account closure steps to trigger balance refunds and investment liquidation where applicable.
Will I get a refund?
Standard refund positions
- There is no blanket statutory 14-day cooling-off right stated in Greenlight's policies for digital subscriptions.
- Refunds are provided in limited circumstances defined by Greenlight and the payment platform used.
Common refund situations
- Free trial for new customers: the first monthly fee is charged on day 7; cancel before the first full billing date to obtain a full refund. See: Free trial info.
- Account closure: there are no fees to close an account. Remaining balances are refunded within 5 - 7 business days; investments are sold at market value. See: Account closure & refund.
- Prepaid (gifted) subscriptions: unredeemed gifts are automatically refunded to the purchaser after 60 days.
Greenlight plans and pricing
Pricing summary
Greenlight publishes its plans and prices in US dollars on its help and fee-disclosure pages.
No official New Zealand dollar pricing is listed publicly by Greenlight.
Plan table
| Plan | Price (Monthly) | Features |
|---|---|---|
| Greenlight Core | US$5.99 | Debit cards for up to 5 kids; allowance, chore tracking, savings goals. |
| Greenlight Max | US$10.98 | Includes Investing for Kids & Parents Lite, 1% cash back, and more. |
| Greenlight Infinity | US$15.98 | All Max features plus location sharing, crash detection, driving reports. |
| Greenlight Family Shield | US$24.98 | Up to 5 kids and 2 adults; Infinity features plus identity theft & phone protection. |
Your consumer rights in New Zealand
Statutory position
Greenlight's published policies do not indicate a statutory 14-day cooling-off refund right for digital subscriptions.
Consumers should rely on the refund circumstances stated by Greenlight and the payment platform used (Apple, Google Play, or direct purchase).
Practical steps if you have a dispute
- Contact Greenlight support first and document all communications and dates of cancellation attempts.
- If unresolved, consider raising the matter with your payment provider (Apple or Google) or seeking local consumer advice from New Zealand consumer protection agencies.
Customer experiences
Positive feedback
- Many users praise Greenlight for helping teach children financial responsibility through chores, saving, giving, and investing tools.
- Users often find the app and debit cards easy to use and effective for tracking children's spending and budgeting.
Negative feedback
- Frequent complaints concern slow or unresponsive customer service and difficulty resolving support issues.
- Some reports describe technical problems such as incorrect charges, money-transfer glitches, frozen cards during shopping, and unexpected withdrawals.
- There are also concerns about continued charging after cancellation or difficulty stopping billing in some cases.
Documentation checklist
Before you contact support
- Account email, username, and last four digits of any linked card.
- Subscription receipts or billing statements showing charges and dates.
- Screenshots of subscription pages, cancellation attempts, or error messages.
Additional evidence to gather
- If purchased via Apple/Google: a screenshot of the App Store or Google Play subscription entry.
- For prepaid gifts: the gift confirmation, redemption status, and purchaser details.
- Any correspondence with Greenlight support (dates and message copies).
Common mistakes
Cancelling through the wrong channel
A common error is trying to cancel an App Store or Google Play subscription through Greenlight support or the website.
App Store and Google Play subscriptions must be cancelled through the respective platform settings, not by Greenlight staff.
Assuming immediate refunds or access end
Assuming a refund or immediate termination of access can be incorrect. Web/app cancellations usually keep access until the billing period ends.
Refund timing varies: account closure refunds take 5 - 7 business days, and unredeemed prepaid gifts refund after 60 days.
Comparative recap
Quick comparison
This table summarises how to cancel each subscription type and the likely refund outcome.
Recap table
| Channel | How to cancel | Refund likely? |
|---|---|---|
| App Store (Apple) | Cancel via Apple ID Settings → Subscriptions. | Apple handles refunds per its policies; Greenlight cannot cancel for you. |
| Google Play | Cancel via Google Play Store → Subscriptions. | Google handles refunds per its policies; Greenlight cannot cancel for you. |
| Web / Internal (Greenlight) | Log in to Greenlight → Account → Cancel; access until period end. | Refunds only in specific cases (free trial, account closure, prepaid rules). |
| Prepaid (gift) | Contact Greenlight if unredeemed; redeemed gifts are not refundable. | Unredeemed gifts auto-refunded after 60 days; purchaser refund possible before redemption. |
| Safe Family Device | App → Device profile → Settings → Cancel device subscription. | Service continues to billing cycle end; refunds depend on Greenlight policy. |
After cancelling
What to check
- Confirm cancellation in the platform where the subscription was purchased (Apple, Google, or Greenlight account).
- Keep receipts and screenshots of the cancellation confirmation for 60 - 90 days.
Help and useful links
- Greenlight terms regarding external purchases: Terms of Use.
- Prepaid subscription help: Prepaid subscription.
- Account closure and refunds: Close account & refund.
Address
Registered office
Greenlight NZ Limited - postal and registered office address as per company records:
85 Totara Road, Miramar, Wellington, 6022, New Zealand
How to send a written cancellation request
- Include your full name, account email, subscription details, and the reason for cancellation.
- Send by post to the address above or include this address on any formal correspondence if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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