Cancel Clearscore: Easy Method

What is Clearscore

Service overview

ClearScore provides free access to your credit score and report in New Zealand plus optional paid identity and fraud protection called Protect Plus.

The core credit score and standard Protect dark‑web monitoring are free; Protect Plus is a paid upgrade with additional features.

How ClearScore operates

ClearScore displays credit data obtained from third parties and presents it "as is" while offering tools and tips to improve credit health.

Paid services are billed monthly or annually depending on the Protect Plus plan you choose.

How to cancel Clearscore

If you subscribed through Apple (iOS/App Store)

• Open your iPhone/iPad Settings or the App Store app and go to your subscriptions in your Apple ID account.
• Find ClearScore or Protect Plus and cancel from your iTunes/App Store subscription settings.
• No refunds are provided for unused portions of the term when cancelling via Apple.
• Apple subscription help: ClearScore on the App Store.

If you subscribed through Google Play

• Open the Google Play Store, tap your profile, then Subscriptions, and select the ClearScore/Protect subscription.
• Tap Cancel subscription and follow the prompts to cancel in Google Play subscription settings.
• Google Play manages billing and refunds for Play purchases.
• Support article: Cancel via Google Play.

If you subscribed via the ClearScore website (Stripe)

• Log in to your ClearScore account on the ClearScore website or app.
• Navigate to Protect > My Account and click "Cancel my subscription".
• Access to Protect Plus remains active until the end of the current billing period.
• Online cancellation guide: ClearScore Protect help.

Deleting your entire ClearScore account

• To remove your account completely, go to My Account > Delete Account in ClearScore.
• Account deletion is permanent and removes access to both free and paid services.
• Terms reference: ClearScore NZ terms.

What happens when you cancel

Access after cancellation

If you cancel a paid Protect Plus subscription purchased via the website, access continues until the billing period ends.

For subscriptions through Apple or Google, access typically continues until the term paid for on that platform expires.

Account and data after cancelling

Cancelling Protect Plus does not automatically delete your ClearScore account or the free services attached to it.

To remove your account and data, you must use the Delete Account option in My Account; this is permanent.

Will I get a refund?

ClearScore refund policy in New Zealand

Protect Plus subscribers in New Zealand are not entitled to refunds after purchase as the local policy does not provide post‑purchase refunds.

This no‑refund rule applies to Protect Plus purchases made in New Zealand.

Exceptions and international differences

• UK subscribers have a 14‑day full refund right; South African subscribers have a 7‑day right - these do not apply in New Zealand.
• If you purchased via Apple or Google, refund requests may need to be made through those platforms according to their policies.
• Refund policy source: Protect Plus refund policy.

Clearscore plans and pricing

Pricing summary

Key services in New Zealand are free; Protect Plus is a paid upgrade available monthly or annually.

All prices shown are the listed ClearScore NZ prices as of the latest update.

Your consumer rights in New Zealand

Service quality and remedies

Under New Zealand consumer law, you have remedies if there is a substantial failure of service, which can include cancellation or compensation.

For non‑substantial failures, you are entitled to have issues fixed within a reasonable time or cancel and claim reasonable losses.

ClearScore's legal position

ClearScore provides its services "as is" and disclaims liability for inaccuracies in third‑party credit data.

That disclaimer does not remove your consumer rights under New Zealand law where a substantial failure has occurred.

Customer experiences

Positive feedback

Many users find ClearScore easy to use and helpful for understanding their credit score and next steps to improve it.

Reviewers often praise timely customer support and personalised tips for resolving credit issues.

Negative feedback

Some users report receiving excessive promotional or alert emails, sometimes continuing after attempts to unsubscribe.

Other complaints include trouble registering, missing address data, or data not appearing correctly in reports.

Documentation checklist

What to have ready before cancelling

• Your ClearScore login email and password for account access.
• Which platform you subscribed through (Apple, Google Play, or ClearScore website).
• Payment method details and the billing period end date if known.

Optional supporting documents

• Screenshots of subscription status or billing receipts for reference.
• Any correspondence with ClearScore customer support if you plan to reference prior requests.

Common mistakes

Attempting to cancel in the wrong place

Users sometimes try to cancel a subscription within the ClearScore app when it was purchased via Apple or Google Play.

If you bought through a store, you must cancel through that store's subscription settings rather than within the ClearScore website.

Assuming an automatic refund or immediate deletion

Some expect refunds after cancelation in New Zealand - Protect Plus does not offer refunds locally, so this causes surprise.

Also, cancelling a subscription does not delete your account unless you explicitly use the Delete Account option.

Comparative recap

Quick comparison

The table below summarises key practical differences in how cancellations and refunds are handled across purchase channels in NZ.

After cancelling

Confirming cancellation

After you cancel, check your ClearScore account or your Apple/Google subscription page for confirmation of cancellation.

Keep a screenshot or confirmation email in case you need to reference the cancellation later.

Useful links and support

• ClearScore NZ terms and account deletion: ClearScore NZ terms
• Protect Plus cancellation and refund help: Protect help articles
• ClearScore on the App Store: App Store listing
• Customer reviews and experiences: ClearScore NZ on Trustpilot

Address

Registered office

ClearScore NZ Limited (registered office and address for service):

Suite 14472, 17b Farnham Street, Parnell, Auckland 1052, New Zealand

Mailing and correspondence

No separate postal address for cancellations was found; online cancellation via My Account is preferred and is the fastest method.

If you choose to send cancellation correspondence by post, use the registered office address above and keep proof of posting.