Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Morningstar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Morningstar: Easy Method
What is Morningstar
Service overview
Morningstar is a global investment research firm that provides market data, analysis, portfolio tools and investment research to individual and professional users.
Offerings relevant to New Zealand
In New Zealand, Morningstar offers app and web subscriptions (e.g., Smartphone Only, Premium Online, group memberships and bundled annual plans).
Subscriptions may be purchased via the Morningstar website, Apple App Store or Google Play.
How to cancel Morningstar
Cancel if purchased on the web
- Sign in to your Morningstar account at Morningstar.com.
- Go to My Account → Subscription → Cancel and follow the on‑screen prompts.
- Alternatively, email cancellation@morningstar.com or call Morningstar Customer Service to request cancellation.
Cancel if purchased via mobile app
- Apple App Store (iOS/iPadOS): You must cancel through your Apple account. Turn off auto‑renewal in iTunes/App Store subscription settings.
- Google Play (Android): Cancel via the Google Play subscriptions section of your Google account (manage subscriptions in the Play Store app or web).
- Do not expect Morningstar customer service to cancel in‑app subscriptions that were billed by Apple or Google; these are controlled by the store provider.
What happens when you cancel
Access after cancellation
If you cancel a web purchase, you typically retain access until the end of the current paid term or next renewal date.
Auto‑renewal and billing
When you turn off auto‑renewal for an in‑app subscription, billing should stop at the next renewal date; the app stores manage these renewals for in‑app purchases.
For web subscriptions, Morningstar stops future renewals after processing your cancellation request.
Will I get a refund?
Web purchases and refund policy
Prepaid subscriptions bought directly on the web are generally non‑refundable; you usually keep access until the end of your paid term.
Exceptions and trial periods
- Free trial cancellations: If you cancel during a free trial for the Investor Service, you incur no charges.
- Special transition refunds: Morningstar announced prorated refunds for existing Premium members (prior to April 2025 changes) to be issued by end of June 2025.
- If you continue to be charged after cancelling, you may need to contact Apple/Google or your bank for additional remedies.
Morningstar plans and pricing
Summary of available plans
Below are Morningstar subscription plans and New Zealand pricing as of 31 January 2024.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Smartphone Only - Monthly | NZ$29.95 | Monthly | Access via smartphone app only |
| Premium Online - Monthly | NZ$49.95 | Monthly | Full online access |
| Smartphone Only - Annual | NZ$299.00 | Yearly | Access via smartphone app only |
| Premium Online - Annual | NZ$499.00 | Yearly | Full online access |
| Premium Group Membership - 10 users | NZ$385 + GST | Monthly | Group subscription at NZ$38.50 per user |
| Premium Group Membership - 20 users | NZ$660 + GST | Monthly | Group subscription at NZ$33 per user |
| Premium Group Membership - 50 users | NZ$1375 + GST | Monthly | Group subscription at NZ$27.50 per user |
| Premium Group Membership - 100 users | NZ$2100 + GST | Monthly | Group subscription at NZ$21 per user |
| Yearly Premium Online + NBR Marketplace | NZ$999.00 | Yearly | Includes NBR Marketplace access |
Your consumer rights in New Zealand
Rights under the Consumer Guarantees Act (CGA)
The CGA may entitle you to a remedy if services are faulty, not fit for purpose, or do not match their description.
Remedies can include a refund, repair or replacement depending on the issue and severity.
Digital services and cooling‑off
- There is no automatic statutory 14‑day cooling‑off right for digital subscriptions unless Morningstar’s terms specify one.
- Free‑trial protections and announced pro‑rata refunds are separate commercial policies, not substitutes for statutory rights.
- If charges continue after cancellation, you may seek help from Apple/Google, your bank or NZ consumer authorities.
Customer experiences
Positive feedback
Some New Zealand users praise Morningstar for strong data coverage, portfolio tools and intuitive interfaces.
Reviews on platforms like Trustpilot and Capterra highlight useful analytics and responsive support in some cases.
Common complaints
Other users report technical problems: slow performance, crashes, broken portfolio functions and occasional incorrect or incomplete data.
Several reviewers on Trustpilot also describe difficulties cancelling in‑app subscriptions or receiving refunds after errors.
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe to Morningstar.
- Order/receipt number or proof of purchase (email receipt or card statement).
- Subscription type and purchase channel (web, Apple App Store, Google Play).
Evidence to keep for disputes
- Screenshots of active subscription settings or renewal charges.
- Email records of cancellation requests and any replies from Morningstar.
- Bank or card statements showing charges and attempted refunds.
Common mistakes
Canceling in the wrong place
A frequent error is attempting to cancel an in‑app purchase through Morningstar customer service rather than the App Store or Google Play.
If the purchase was billed by Apple or Google, cancellation must be done through that store to stop future charges.
Assuming immediate refunds
Users sometimes expect immediate refunds for prepaid web subscriptions; Morningstar’s policy typically provides access until term end rather than refunds.
Keep evidence and confirm any special refund programs (for example, announced prorated refunds) before assuming you will be refunded.
Comparative recap
How methods compare
This table summarises cancellation and refund expectations by purchase channel to help you choose the correct route.
Quick reference table
| Topic | Direct (web) | Apple App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| Where to cancel | My Account → Subscription → Cancel; or email cancellation@morningstar.com | Cancel in your Apple ID/iTunes/App Store subscription settings | Cancel in Google Play > Subscriptions in your Google account |
| Who billed you | Morningstar | Apple (in‑app purchase) | Google (in‑app purchase) |
| Refunds | Prepaid subscriptions are generally non‑refundable; free trials exempt; special prorated refunds announced for certain customers | Refunds handled by Apple per its policies; contact Apple support if charged after cancellation | Refunds handled by Google per its policies; request via Google Play support if charged after cancellation |
| Evidence to keep | Receipt, cancellation confirmation, emails | App Store purchase history, subscription settings screenshot | Google Play order history, subscription settings screenshot |
After cancelling
What to check immediately
- Confirm cancellation in your Morningstar account or the App Store/Google Play subscription screen.
- Save any confirmation emails or screenshots that show the subscription is set to expire.
Helpful links and next steps
- Apple: Manage subscriptions and subscriptions billing
- Google Play: Cancel or change a subscription
- Morningstar home / support
- New Zealand consumer rights and complaints
Address
Mailing address details
No specific New Zealand postal address for subscription cancellation was located in public documentation at the time of this guide.
How to contact Morningstar for cancellations from NZ
Use the online cancellation flow, email cancellation@morningstar.com, or contact Morningstar Customer Service for assistance with web subscriptions.
For in‑app subscriptions, use your Apple or Google account subscription settings to cancel and seek refunds if necessary.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.