Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the National Lottery service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel National Lottery: Easy Method
What is National Lottery
Overview
The National Lottery is a government‑regulated lottery service offering Lotto, Powerball, Keno, Strike, Bullseye and Instant Kiwi-style games in New Zealand.
Games are sold through retail terminals and electronically via official accounts and authorised online channels.
Common products
Products include single-line tickets, multi-draw/auto-draw options and instant-win games.
Ticket prices are charged per line or per game and vary by product and bundle selection.
How to cancel National Lottery
Printed (paper) tickets bought at a retailer
- Return the original printed ticket to the issuing retailer on the same day of purchase.
- Ensure you return the ticket before close of ticket sales for that draw on the purchase day.
- The retailer will process a refund equal to the cost of the ticket where permitted.
Electronically issued tickets and online purchases
- Online or electronically issued tickets generally cannot be cancelled by the player.
- Cancellations of electronic tickets can only be made by the Commission for specific reasons (fraudulent production, incorrect issue, or system testing).
- Contact official support promptly if you believe an electronic ticket was issued in error.
What happens when you cancel
Access and account changes
When a printed ticket is accepted for same‑day cancellation, access to that ticket is voided and you receive a refund equal to the ticket cost.
For online accounts, cancelling is typically not an account action - written refunds are rare and handled by the Commission in exceptional cases.
Renewals and subscriptions
Auto-draw or multi-draw settings continue unless you actively stop them in your account or notify the retailer, subject to the service terms.
Stopping a subscription does not automatically refund past purchases; check transaction dates and terms.
Data and record-keeping
The lottery operator retains sales and draw records for audit, prize verification and compliance purposes.
If a cancellation or refund is processed, records will reflect the reversal and any related notes from the retailer or Commission.
Will I get a refund?
General policy
All sales are final for both online and in-store purchases; once a ticket is purchased it cannot normally be cancelled, refunded, or exchanged.
This is the standing website/terms position for ticket sales.
Accepted exceptions and conditions
- Printed ticket same‑day: You may get a refund equal to the ticket cost if you return the ticket to the issuing retailer on the same day before ticket sales close.
- Electronic tickets: The Commission may cancel and refund tickets only if the ticket was incorrectly or fraudulently produced, or was issued for system testing.
- Withdrawn draws: If a draw is withdrawn or not held, refunds for selections not drawn are provided for both printed and electronic tickets.
Consumer law considerations
Under the Consumer Guarantees Act (CGA), suppliers may not contract out of statutory rights where services are faulty or misrepresented.
“No refunds” clauses may be unenforceable where the service fails to meet legal guarantees, and the Fair Trading Act prohibits misleading or deceptive conduct.
National Lottery plans and pricing
Standard pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Lotto (per line) | NZ$1.20 | One‑off per draw | Standard Lotto line |
| Powerball (per line, added to Lotto) | NZ$1.20 | One‑off per draw | Adds Powerball to Lotto line |
| Strike (per line) | NZ$1.00 | One‑off per draw | Predict first four Lotto numbers in order |
| Keno (per game) | NZ$1.00 - NZ$10.00 | One‑off per game | Fast‑draw Keno, 4‑minute intervals |
| Bullseye (per line) | NZ$2.00 | One‑off per draw | Pick 6‑digit number closest to target |
| Instant Kiwi (per game) | NZ$1.00 - NZ$20.00 | One‑off per game | Digital scratch‑card instant win |
| Lucky Dip (bundle - Lotto) | NZ$4.80 - NZ$12.00 | One‑off per purchase | 8 - 20 lines of Lotto (random picks) |
| Power Dip (bundle - Lotto + Powerball) | NZ$9.60 - NZ$24.00 | One‑off per purchase | 8 - 20 lines of Lotto + Powerball |
| Triple Dip (bundle - Lotto + Powerball + Strike) | NZ$14.00 - NZ$26.00 | One‑off per purchase | 10 - 20 lines each of Lotto & Powerball, plus Strike lines |
Pricing notes
No official flat‑fee monthly or annual subscriptions are offered; pricing is per line or per game.
Auto‑draw or multi‑draw options are supported but charges remain per game according to selections and frequency.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, consumers are entitled to services provided with reasonable care and skill and fit for purpose.
Suppliers cannot contract out of these statutory rights; “no refunds” terms may be unenforceable when the service is faulty or misrepresented.
Fair Trading Act 1986
The Fair Trading Act prohibits misleading or deceptive conduct, including unclear terms or confusing purchase flows that may mislead consumers.
If promotional material or purchase interfaces are misleading, you may have remedies under this Act.
Practical tips on asserting rights
- Keep receipts and screenshots of the purchase, terms and any communications.
- If you believe a ticket was mis‑sold or a service failed, raise the issue in writing with the operator and keep a copy.
- Contact Consumer Protection or seek independent advice if the operator refuses to consider a lawful remedy.
Customer experiences
Negative feedback common themes
Some customers report unexpected subscription charges, difficulty obtaining refunds and confusing experiences with copycat or unofficial sites.
Trustpilot and similar review sites show complaints about customer service responsiveness and billing clarity.
Positive or neutral observations
Many customers have routine, issue‑free purchases and prize claims when tickets and draws are processed normally.
When processes are clear and draws proceed as scheduled, there are fewer disputes and straightforward prize payments.
Documentation checklist
Required documents for cancellations or refund requests
- Original printed ticket (for same‑day printed ticket cancellations).
- Proof of purchase: receipt or transaction reference for online purchases.
- Photo ID if requested for verification of identity and prize claims.
Optional supporting documentation
- Screenshots of transaction history or account messages.
- Copies of communications with retailer or operator support staff.
- Bank or card statements showing the charge if disputing an unauthorised payment.
Common mistakes
Assuming all sales are refundable
Many people assume they can cancel or refund an online ticket; the standard terms state sales are final and refunds are limited.
Always check the specific purchase channel rules before expecting a refund.
Using unofficial or copycat sites
Customers sometimes confuse authorised services with similar third‑party sites and sign up for subscriptions unintentionally.
Verify the official operator URL and retailer credentials before entering payment details.
Missing same‑day deadlines
Failing to return a printed ticket on the day of purchase before ticket sales close will usually forfeit any right to a retailer refund.
Act promptly if you intend to rely on the same‑day printed ticket exception.
Comparative recap
Quick comparison
| Channel | Cancellation allowed? | Refund available? | Notes |
|---|---|---|---|
| Printed terminal (retailer) | Yes - same day only | Refund equal to ticket cost if returned before sales close | Must return original ticket to the issuing retailer on the day of purchase |
| Electronically issued (online/account) | No - only by Commission in limited cases | Only if Commission cancels (fraud, incorrect issue, system testing) | Players cannot independently cancel electronic tickets in normal circumstances |
| Website terms (overall) | No | Generally no - “all sales are final” | Exceptions exist under consumer law or specific operational errors |
Key takeaways
- Printed tickets have the narrowest cancellation window (same day at the retailer).
- Electronic cancellations are exceptional and controlled by the Commission.
- Consumer law may provide remedies where services are faulty or misleading.
After cancelling
What to monitor
Keep confirmation of any cancellation or refund from the retailer or the Commission for your records.
Monitor your bank or card statements to ensure any authorised refunds are processed correctly.
Useful links and contacts
- National Lottery / MyLotto help
- Consumer Protection (NZ) - rights and complaints
- Commerce Commission (NZ)
Address
Postal address for cancellations
PO Box 8929, Newmarket, Auckland 1149, New Zealand.
Use this postal address for written cancellation notices or supporting documentation if required.
Contact notes
If you require a physical office address or alternative delivery instructions, contact official customer support for details.
Always send copies, keep originals where needed (tickets), and use tracked mail for important documents.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.