Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Paypal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Paypal: Easy Method
What is Paypal
Overview
PayPal is an online payments service that enables sending and receiving money, paying for goods and services, and managing subscriptions. It supports personal and commercial accounts and integrates with merchants worldwide.
Key functions
PayPal facilitates one-off payments, recurring automatic payments (subscriptions), and merchant processing via PayPal and Braintree. It also offers dispute handling and refund tools for eligible transactions.
How to cancel Paypal
Cancel an automatic payment (Web - desktop/browser)
- Log into PayPal.com.
- Go to Settings (gear icon) → Payments tab → Automatic Payments or Subscriptions section.
- Click the merchant/subscription you want to stop.
- Click "Cancel" to deactivate the automatic payment.
Cancel via PayPal Mobile App and store-managed subscriptions
- Open the PayPal mobile app → Settings → Automatic Payments or Subscriptions/Linked Businesses.
- Select the merchant/subscription → tap "Remove PayPal as your payment method" (or "Cancel").
- Note: the app may not support cancellation for every subscription type; if it fails, use the web flow or the store that billed you.
- Subscriptions billed via Apple App Store or Google Play must be cancelled in Apple or Google Play subscriptions, not in PayPal.
What happens when you cancel
Access and renewals
Cancelling an automatic payment stops future recurring charges from that merchant. It typically prevents new renewals but does not reverse payments already taken.
Account and data
Deactivating a subscription leaves your PayPal account and transaction history intact unless you choose to close the entire account. PayPal retains records per its policies and legal requirements.
Will I get a refund?
PayPal refund policy
Sellers can issue full or partial refunds via PayPal within 180 days of the original payment using Activity → select payment → "Issue a refund".
- Refunds return to the original payment method.
- Sellers do not recover original PayPal fees when issuing refunds for goods/services.
Timing, exceptions and New Zealand specifics
Timing varies by payment method: PayPal balance refunds are immediate; bank refunds usually up to 5 business days (sometimes up to 30); debit card up to 5 business days; credit card refunds may take 1 - 2 billing cycles.
- There is no automatic 14-day "change-of-mind" right under New Zealand law unless the seller offers one.
- Under the Consumer Guarantees Act (CGA) you may be entitled to a remedy (refund, repair, replacement) if goods or services fail to meet guarantees.
Paypal plans and pricing
Overview of common fees
PayPal charges per-transaction fees depending on payment type and destination. Personal domestic transfers from balance or linked bank (no currency conversion) are typically free.
Notes on pricing
Fees below reflect typical PayPal/NZ arrangements; features and rates can change. Contact PayPal or check their site for final, up-to-date pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal - Sending domestic (bank/balance) | No fee | Per transaction | Sending to friends & family domestically funded from linked bank or PayPal balance (no currency conversion) |
| Personal - Sending domestic (card) | 3.4% + NZ$0.45 | Per transaction | Sending to friends & family domestically funded by card |
| Personal - Sending international (bank/balance) | NZ$6.99 flat fee | Per transaction | Sending to friends & family internationally funded by bank or PayPal balance |
| Personal - Sending international (card) | NZ$6.99 + 3.4% + NZ$0.45 | Per transaction | Sending to friends & family internationally funded by card |
| Commercial - Receiving domestic payments | 3.4% + NZ$0.45 | Per transaction | Seller receives payments for goods/services domestically |
| Commercial - Receiving international payments | 4.4% + NZ$0.45 | Per transaction | Seller receives payments for goods/services from outside NZ |
| Braintree - Standard merchant rate | 2.9% + NZ$0.45 | Per transaction | Cards and digital wallet transactions via PayPal Braintree |
| Braintree - Multi-currency transaction | 3.9% + NZ$0.45 | Per transaction | Braintree transaction in non-home currency |
| Mass Payouts - Cap per transaction | Up to NZ$20 (domestic) / NZ$120 (all other) | Per transaction | Cap on PayPal Mass Payments per transaction in NZD |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, businesses must supply goods and services that are of acceptable quality, fit for purpose and as described. Consumers can seek repair, replacement, or refund where guarantees are breached.
Change of mind and overseas purchases
There is no automatic 14-day cooling-off right for change of mind unless the seller offers one in their returns policy. The CGA may apply to overseas sellers but enforcing remedies can be harder.
- If a product is faulty, you may be entitled to a refund, repair or replacement under the CGA.
- For payment disputes you can lodge a PayPal dispute/claim, but outcomes vary and enforcement may be limited.
Customer experiences
Positive feedback
Many users praise PayPal for convenience, reliability and speed when sending and receiving money. The platform is noted as secure and widely accepted by merchants.
- Common positive notes: ease of use, security, and broad merchant support.
Negative feedback
Common complaints include issues with dispute resolution, delays or denials of refunds, unexpected account limitations, and difficulty accessing funds during investigations.
- Users report PayPal sometimes sides with sellers and that customer service can be scripted or unresponsive.
Documentation checklist
Before you cancel a subscription
- Merchant/subscription name and account email used with PayPal.
- Subscription start date and billing cycle details.
- Screenshots of subscription settings or recent charges.
For refund or dispute requests
- Transaction ID(s) and dates of charges.
- Proof of purchase (invoice, receipt, order confirmation).
- Communication history with the seller (emails, chat logs).
- Any photos or documents supporting a defect or non-delivery claim.
Common mistakes
Cancelling in the wrong place
One frequent error is attempting to cancel a subscription in PayPal when the charge is managed by Apple or Google Play. Cancelling in the wrong system does not stop charges.
Missing evidence or timing
Another mistake is contacting PayPal without transaction IDs or proof - this delays resolution. Also, expecting instant refunds ignores processing times tied to banks or card issuers.
Comparative recap
Quick feature comparison
| Feature | PayPal | Bank transfer | Card processor / Braintree |
|---|---|---|---|
| Fees | Per-transaction fees (see pricing table); personal bank/balance transfers often free. | Often low or no fees for domestic transfers; may be slower for international. | Typically percentage + fixed fee; Braintree example: 2.9% + NZ$0.45 per transaction. |
| Refund & dispute handling | Built-in dispute and refund tools; mixed user experiences on outcomes and speed. | No formal dispute resolution platform; rely on bank chargebacks or reconciliation. | Processor tools for refunds and disputes; merchant-dependent support and policies. |
| Ease of cancelling subscriptions | Web and app cancel options for PayPal-managed subscriptions; app-store billed subs require Apple/Google cancellation. | Not applicable for recurring merchant billing without intermediary. | Depends on merchant integration; may need merchant or processor portal action. |
After cancelling
What to check immediately
- Confirm cancellation in PayPal (email confirmation or subscription status shows cancelled).
- Monitor your next bank/card statement to ensure no further charges occur.
Helpful links and next steps
- PayPal NZ - Cancel a subscription or automatic payment
- Manage subscriptions on your iPhone, iPad, and Apple TV (Apple)
- Cancel a subscription on Google Play
- Consumer Protection - New Zealand (rights and guidance)
Address
Postal address (use with caution)
500 Ti Rakau Drive, Northpark, Auckland 2013, New Zealand.
Notes about using the address
PayPal typically handles cancellations and account requests online; a postal address is not a guaranteed route for account closure. If sending mail, include all identifying details and copies of supporting documents.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.