Cancel TRUEBILL online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Truebill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Truebill: Easy Method
What is Truebill
Overview
Truebill, now known as Rocket Money, is a subscription and budget management app that helps users find recurring bills, negotiate savings, and manage subscriptions.
Name and services
The service connects to your accounts to track subscriptions and offers features such as subscription cancellation assistance and bill negotiation.
How to cancel Truebill
Cancel inside the Rocket Money (Truebill) app
- Open the Rocket Money app and go to the Recurring tab.
- Tap the three dots next to the subscription you want to cancel.
- Select "Cancel" then choose "Cancel This For Me" to have Rocket Money cancel it, or "View Instructions" to cancel yourself.
- See Rocket Money's help article: How do I cancel a subscription?
Cancel via the Rocket Money website and app stores
- Website: Sign in, go to the Recurring tab, click the three dots beside the subscription, then choose "Cancel This For Me" and submit the brief form.
- iOS/App Store: Subscriptions billed through Apple must be cancelled in your Apple ID subscription settings.
- Android/Google Play: Subscriptions billed through Google Play must be cancelled in your Google account subscription management.
What happens when you cancel
Access and renewal
If you cancel a subscription managed by Rocket Money, renewal should stop at the end of the current paid period or immediately if the provider processes it that way.
For subscriptions billed by Apple or Google, cancellation takes effect through their stores and follows their renewal cut-off rules.
Data and account
Cancelling a subscription does not necessarily delete your Rocket Money account or stored data; account settings and data retention depend on Rocket Money's policies.
If you want data removed, contact Rocket Money support via the app or support channels to request deletion or account closure.
Will I get a refund?
Rocket Money refund approach
There is no formal automatic 14-day refund policy for Rocket Money Premium; refunds are typically possible only if negotiated or requested from customer service.
Money guides note that you can cancel and then request a refund from Rocket Money support, but outcomes vary.
New Zealand legal context and exceptions
- Under the Consumer Guarantees Act 1993, you do not have a right to a refund just for a change of mind.
- Refunds or remedies apply if a service is faulty or not provided with reasonable care and skill.
- "No refunds" statements cannot lawfully override statutory consumer rights in New Zealand.
For more on returns and refunds: consumer.org.nz - Returns & refunds.
Truebill plans and pricing
Available tiers
| Plan | Price (USD) | Notes |
|---|---|---|
| Free | Free | Basic subscription tracking and budgeting features |
| Premium | Pay-what-you-wish, typically $3 - $12 per month (USD) | No official NZD pricing; conversions depend on payment provider and region |
Pricing notes
No NZD-specific pricing is publicly listed for Truebill/Rocket Money in New Zealand.
Premium pricing is USD-based and may appear differently on your bank or app store statement.
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, services must be supplied with reasonable care and skill.
If a service is faulty or misrepresented, you may be entitled to remedies such as a refund, repair, or replacement.
What you should know
- Changing your mind is not an automatic entitlement to a refund for digital services.
- Businesses must not mislead consumers about rights or refunds; unlawful "no refunds" clauses are unenforceable.
- For guidance, see: consumer.org.nz - Returns & refunds.
Customer experiences
Positive feedback
Some users report high app store ratings and say Truebill/Rocket Money helped them identify forgotten subscriptions and save money.
Examples include App Store and Google Play ratings and forum posts praising savings and subscription discovery.
Negative feedback
- Complaints about bill negotiation failures, unresolved customer service issues, and unexpected charges appear across consumer sites.
- Public reports include allegations of cancellation difficulties, continued charges after cancellation, and poor dispute resolution.
Representative sources: Centsai review, MoneyPantry, and various forum threads.
Documentation checklist
What to gather before cancelling
- Account email and username used with Rocket Money (Truebill).
- Subscription receipt or bank/credit card transaction showing the charge.
- Screenshots of the subscription entry in the app and any cancellation attempts or confirmations.
Additional documents to keep
- Subscription ID or merchant details from the billing statement.
- Any support email/chat transcripts and confirmation numbers.
- Date and time stamps for cancellation actions and screenshots of the app or store cancellation pages.
Common mistakes
Assuming app cancellation is enough
Some users cancel inside the Rocket Money app but forget the subscription is billed through Apple or Google, so charges continue.
Always check whether the subscription is processed by Rocket Money or the app store and cancel in the correct place.
Not saving confirmation and not checking statements
Failing to save cancellation confirmation can make disputes harder to prove if charges continue.
Check your bank or card statements for at least one billing cycle after cancellation to confirm the charge has stopped.
Comparative recap
Quick comparison
| Feature | Truebill / Rocket Money | Notes |
|---|---|---|
| Ease of cancelling | App and website options; also requires store cancellation if billed through Apple/Google | Use in-app "Cancel This For Me" or follow store procedures for app-store billed subs |
| Refund policy | No automatic 14-day refund; refunds only if negotiated or in specific circumstances | NZ consumer law may require remedies if service is faulty or misrepresented |
| User feedback | Mixed - many positive user savings reports; notable complaints about negotiations and customer service | Check recent reviews and third-party complaint sites before relying on negotiation promises |
Takeaway
Rocket Money can help locate subscriptions and offer cancellation assistance, but cancellation steps and refund outcomes depend on where billing is processed and on customer support interactions.
In New Zealand, statutory rights protect you if a service is faulty or misrepresented, but changing your mind is not an automatic refund ground.
After cancelling
Next steps
- Save any cancellation confirmations or reference numbers from the app or provider.
- Monitor your bank and card statements for continued charges for at least one billing cycle.
- If charges continue, contact Rocket Money support via the app and your payment provider (Apple, Google, or card issuer).
Useful links
- Rocket Money Help Center - How to cancel a subscription
- Consumer.org.nz - Returns & refunds (New Zealand)
- Apple Support - Cancel subscriptions
- Google Play - Cancel subscriptions
Address
Corporate address
Truebill / Rocket Money corporate address (United States):
Truebill, Inc., 8455 Colesville Road, Suite 1645, Silver Spring, MD 20910, United States
How to contact from New Zealand
There appears to be no dedicated New Zealand mailing address; contact Rocket Money via the app or their support channels for cancellations or account issues.
When contacting support, include your account details, transaction records, and cancellation evidence to speed resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.