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Cancellation service #1 in New Zealand
Cancel Your Score & More: Easy Method
What is Your Score & More
Overview
Your Score & More is a consumer-facing service that appears to offer credit score information, monitoring and related alerts. It is presented as a subscription service that provides ongoing access to credit-related data and tools.
Main features
Typical features advertised by similar services include credit score reports, identity alerts, and account monitoring tools. Public, NZ-specific details for 2024/2025 pricing or exact features could not be verified.
How to cancel Your Score & More
Online cancellation steps
- Log in to your Your Score & More account using your username and password.
- Go to Account, Subscription or Billing section in the app or website.
- Select Cancel Subscription or Turn Off Auto-Renew and follow on-screen confirmation steps.
- Keep screenshots or confirmation emails that show cancellation was completed.
Cancel by email or post
- Email customer support requesting cancellation; include your account email, full name and any subscription ID.
- Send a postal cancellation letter if required to: Your Score And More Attn: Customer Service 6950 Suite 104 Hollister Ave Goleta CA 93117-5824 United States of America.
- If you send mail, use recorded delivery and keep proof of postage and a copy of the letter.
What happens when you cancel
Access after cancellation
Access after cancellation depends on the provider's policy. Some services let you use the paid features until the end of the current billing period.
Others terminate access immediately on cancellation, so confirm the specific timing in your account or cancellation confirmation.
Renewals and data
Auto-renewal should stop after successful cancellation, but always verify you receive a cancellation confirmation by email.
Your account data may be retained for a period; you can request deletion under privacy controls or ask support for data removal.
Will I get a refund?
Standard refund policy
No public, NZ-specific refund policy could be located for Your Score & More for 2024/2025. Refund eligibility typically depends on the provider’s terms and the timing of the cancellation.
Common outcomes are prorated refunds for unused time, full refunds during a trial period, or no refund if the service terms state non-refundable subscriptions.
Exceptions and how to request one
- Contact customer support quickly and provide account details, purchase receipts and reason for refund.
- If you paid by credit/debit card or via a payment platform, you can also contact your card issuer or payment provider to discuss chargeback options if other routes fail.
- Keep records of all correspondence and any confirmation numbers related to refund requests.
Your Score & More plans and pricing
Plans overview
No verified NZD pricing for Your Score & More was found for 2024/2025. Presentation below uses general plan labels with pricing noted as Varies when exact figures are not publicly available.
Pricing notes
Use the account Billing page or the confirmation email you received at purchase to see exact charges and billing cycles for your subscription.
| Plan | Price (NZD) | Billing frequency |
|---|---|---|
| Basic | Varies | Varies |
| Premium | Varies | Varies |
| Family / Multi-user | Varies | Varies |
Your consumer rights in New Zealand
Key protections under NZ law
New Zealand consumers are protected by laws such as the Consumer Guarantees Act (CGA) and the Fair Trading Act, which can apply to digital services in some cases.
Unfair contract terms may be challenged and suppliers must not engage in misleading or deceptive conduct when marketing subscriptions.
Subscription and billing rights
- You have rights around clear disclosure of recurring charges and the ability to cancel ongoing services.
- If a service is faulty or not provided as described, you may seek remedies through the supplier or through dispute channels in NZ.
- For guidance, see Consumer Protection (MBIE) and Commerce Commission.
Customer experiences
Typical positive feedback
Users of credit monitoring services often report value in alerts about suspicious activity and convenience from centralised score tracking.
When support is responsive and billing is clear, customers tend to have higher satisfaction levels.
Typical complaints
Common negative feedback for subscription-based credit services includes difficulty cancelling, unclear billing cycles, and disputes over refunds.
Some customers also report delays in receiving confirmation or needing multiple contacts to resolve billing issues.
Documentation checklist
Essential documents to prepare
- Account email and username used for the subscription.
- Subscription ID, order number or invoice that shows the purchase date.
- Payment receipts or bank/credit card statements showing the charge.
Supporting evidence for disputes
- Copies or screenshots of cancellation attempts and confirmation messages.
- Any correspondence with customer support, including dates and names.
- Proof of postage for mailed cancellation requests (tracked delivery receipts).
Common mistakes
Not checking billing cycles
Many customers assume cancellation takes effect immediately and do not check whether the subscription renews at the end of the billing period.
Always confirm the effective date of cancellation and whether any final charge will be applied.
Failing to keep confirmation
Not saving confirmation emails or screenshots can make refunds or disputes harder to resolve.
Keep copies of cancellation confirmations, receipts and any support responses until the matter is fully closed.
Comparative recap
Quick feature comparison
| Aspect | Your Score & More | Typical credit monitoring services |
|---|---|---|
| Cancellation ease | Varies - often via account settings or support | Varies - many offer online cancellation |
| Refunds | Varies - based on provider terms | Often prorated or trial refunds possible |
| Data retention | Varies - data may be retained unless deleted | Usually retained until account deletion requested |
| Support location | US-based support reported | Can be local or international |
How to use this recap
Use these comparison points to check your account settings and support options before cancelling.
Confirm specifics from your account page or the provider’s terms for precise actions and timelines.
After cancelling
Follow-up actions
- Save the cancellation confirmation email or screenshot and note the date of cancellation.
- Monitor your bank or credit card statement for any unexpected charges in the following billing cycle.
- Change passwords associated with the account if you want to remove access from linked devices.
Useful links
- Consumer Protection (MBIE) - New Zealand
- Consumer NZ - independent consumer advice
- Commerce Commission - consumer rights and fair trading
Address
Mailing address for cancellations
Your Score And More Attn: Customer Service 6950 Suite 104 Hollister Ave Goleta CA 93117-5824 United States of America
How to address mailed cancellations
Include your full name, account email, subscription ID and a clear statement that you request cancellation and any refund you seek.
Send by tracked or recorded delivery and retain proof of postage and a copy of the letter for your records.
Similar cancellation services
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.