Cancel 8 Ball Pool: Easy Method

What is 8 Ball Pool

Overview

8 Ball Pool is an online billiards game published by Miniclip that lets players compete in one-on-one matches and events, and buy in-app items such as coins, passes and memberships.

The game is available on iOS, Android and some app storefronts, and uses in-app purchases and subscriptions for extra features and currency.

Where the app is distributed

Distribution and purchases are made through app platforms such as the Apple App Store, Google Play and Amazon; these platforms manage payments and subscriptions.

Miniclip operates the game but does not directly process store payments or subscription cancellations on behalf of players.

How to cancel 8 Ball Pool

General rule

To cancel a subscription, you must cancel through the platform where you purchased it (App Store, Google Play or Amazon).

Miniclip no longer handles cancellations directly; follow the store procedure for your device and account.

Step-by-step cancellation steps

• iOS (App Store): Open Settings or the App Store and follow Apple’s subscription management to cancel. See Apple subscriptions (NZ).
• Android (Google Play): Open the Google Play Store, go to Subscriptions and cancel the 8 Ball Pool subscription. See Google Play subscriptions.
• Amazon: Manage and cancel subscriptions via your Amazon account subscriptions page or the Amazon help pages. See Amazon subscription help.
• If you cannot find the subscription, check the account email used for the purchase and review your receipts for the correct store account.

What happens when you cancel

Access and renewal

Cancelling a subscription typically stops future automatic renewals but usually lets you keep paid benefits until the current paid period ends.

Check the store confirmation for the exact end date of your active period after cancelling.

Data and account status

Cancelling a paid subscription does not necessarily delete your 8 Ball Pool account or game data.

To remove an account or request data deletion, follow Miniclip’s account or privacy procedures as set out in their terms or contact their data protection channels.

Will I get a refund?

Store refund policy

In-app purchases and refunds are handled by the app stores (Apple, Google, Amazon). You must request refunds directly from the store that processed the payment.

Miniclip does not process store refunds; see Miniclip’s help page for guidance on how they direct users to stores: Miniclip refund FAQ.

Exceptions under New Zealand law

Under the Consumer Guarantees Act (CGA) you may be entitled to a remedy (repair, replacement or refund) if a digital product is faulty or not as described.

Changing your mind does not automatically entitle you to a refund unless the store or seller’s policy allows it. Read more: Streaming and downloads (NZ) and CGA summary (NZ).

8 Ball Pool plans and pricing

Pricing overview

Below are example prices visible in the New Zealand App Store for typical purchases in 8 Ball Pool.

Prices are shown in NZ$ and may change depending on store, region, tax and time of listing.

Current listed items

Your consumer rights in New Zealand

Key protections under the CGA

The Consumer Guarantees Act requires goods and services to be of acceptable quality, fit for purpose and as described, which extends to digital products and apps.

If the app is faulty, misrepresented or fails to perform as advertised, you may be entitled to remedies such as repair, replacement or refund under the CGA.

Limitations and other laws

The CGA does not cover change-of-mind refunds; those are subject to seller or store policies.

Misleading or unfair practices are also prohibited under the Fair Trading Act; contractual “no refunds” terms do not override CGA rights. See the NZ advice pages: CGA (NZ).

Customer experiences

Summary of common complaints

Public reviews and forum reports include recurring complaints about cheating, perceived rigging and matches against bots or aim tools.

Players also report frequent technical issues such as connection problems that affect match outcomes.

Monetisation and billing issues

Many users report heavy monetisation, ads, pushy offers and mechanics that encourage spending during losses.

There have also been reports of double billing or unauthorised subscription charges and user difficulty obtaining refunds via stores. See examples: Trustpilot, Reddit billing reports.

Documentation checklist

What to gather before contacting the store

• Copy of the purchase receipt or email from the App Store / Google Play / Amazon.
• Transaction ID, date and exact amount charged.
• Account email used for the purchase and the 8 Ball Pool username (if relevant).

Evidence for faults or other claims

• Screenshots or video showing the issue, errors, or unexpected behaviour in the game.
• Records of any attempts to resolve the issue, including correspondence with Miniclip or store support.
• If seeking a CGA remedy, note why the product is faulty or not as described and when it started.

Common mistakes

Attempting to cancel with Miniclip

Example: Contacting Miniclip support and asking them to cancel a store subscription - Miniclip will generally redirect you to the store because stores manage payments.

Always cancel through the platform where the charge originated to avoid delays.

Missing the correct account or receipt

Example: Cancelling the wrong App Store account because multiple Apple IDs exist on the same device.

Verify the purchase receipt and account email before contacting support or requesting a refund.

Comparative recap

How cancellations and refunds are handled by provider

The table below compares who you must contact to cancel and who handles refunds for each platform and Miniclip.

Quick outcomes

After cancelling

Next steps to monitor

Keep the store cancellation confirmation and watch your bank or card statements for any further charges.

If you are still charged after cancellation, contact the store support and your bank or card issuer to dispute the charge.

Helpful links and escalation

• Apple subscriptions (NZ): https://support.apple.com/en-nz/HT202039
• Google Play subscriptions: https://support.google.com/googleplay/answer/7018481
• Miniclip refund/help page: Miniclip help
• Consumer rights and streaming/downloads (NZ): https://www.consumerprotection.govt.nz/help-product-service/streaming-and-downloads

Address

Legal Department (Miniclip)

Miniclip SA, ATTN: Legal Department, Rue des Beaux‑Arts 8, 2000 Neuchâtel, Switzerland

Notes about contacting

This is the legal contact address listed in Miniclip’s terms; it may be used for formal notices, privacy or legal requests.

For subscription cancellations and refunds, contact the relevant app store first; use this address only for formal legal correspondence if required.