Cancel BATTLE.NET online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Battle.Net service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Battle.Net: Easy Method
What is Battle.Net
Service overview
Battle.Net (often branded as Blizzard Battle.net) is Blizzard Entertainment’s online platform for buying, launching and managing games, downloadable content and in‑game purchases.
Where purchases happen
Purchases can be made directly on the Battle.Net web shop (desktop/web) or inside mobile apps via Apple App Store or Google Play.
Platform of purchase affects how cancellations and refunds are handled.
How to cancel Battle.Net
Cancel web (Battle.Net) purchases and orders
- Sign in to your Battle.Net account at blizzard.com.
- Open Order History or the Support > Purchases section and find the purchase you want to cancel.
- Follow the on‑screen option to request a refund or submit a refund ticket if available.
- If you cannot cancel online, submit a support ticket through the Blizzard support portal explaining the request.
Cancel purchases made through mobile stores
- If you bought via Google Play or the Apple App Store, you must request a refund through that store - Blizzard cannot process those refunds for you.
- Open your Google Play or App Store purchase history and follow that platform’s refund or report a problem process.
- Reference Blizzard’s guidance where needed: Blizzard support: mobile purchases.
What happens when you cancel
Access and subscriptions
Cancelling a recurring subscription stops future renewals but does not always immediately remove access for paid time already purchased.
Access typically continues until the paid period ends unless Blizzard states otherwise.
Account data and purchase records
Your account history and purchase records remain accessible through your Battle.Net account for reference and support.
If you close an account, request copies of receipts and any necessary documentation before proceeding.
Will I get a refund?
Standard Blizzard refund rules (web purchases)
Web purchases from the Battle.Net shop are generally refundable within 14 days if total playtime is under two hours for games and expansions.
In‑game real‑money items are refundable within 14 days only if they have not been claimed, opened or used.
Exceptions, services and NZ consumer rights
- Certain services (e.g., character boosts, transfers) are refundable only within 7 days and only if unused.
- For mobile purchases, refunds must be requested from Google Play or the App Store - Blizzard cannot refund those directly.
- New Zealand consumers retain statutory rights under the NZ Consumer Guarantees Act 1993; these rights can provide remedies, including refunds, if digital content or services fail to meet acceptable quality.
See Blizzard’s refund policy: Blizzard refund policy.
Battle.Net plans and pricing
Pricing table
| Plan / Item | Price (NZD) | Period | Features |
|---|---|---|---|
| 1‑Month Recurring Subscription (30 Days Game Time) | NZ$26.99 | Monthly | World of Warcraft playable for 30 days |
| 3‑Month Recurring Subscription (90 Days Game Time) | NZ$75.57 | Every 3 months | World of Warcraft playable for 90 days |
| 6‑Month Recurring Subscription (180 Days Game Time) | NZ$140.34 | Every 6 months | World of Warcraft playable for 180 days |
| 12‑Month Recurring Subscription | NZ$280.68 | Annually | World of Warcraft playable for 12 months |
| WoW Token | NZ$36.00 | One‑off | In‑game currency item redeemable for game time or gold |
| Blizzard Balance from WoW Token Redemption | NZ$27.00 | One‑off | Blizzard Balance credited when redeeming WoW Token |
| Name Change | NZ$18.00 | One‑off | Change character name |
| Race Change | NZ$45.00 | One‑off | Change character’s race |
| Character Transfer | NZ$45.00 | One‑off | Move character between servers |
| Faction Change | NZ$54.00 | One‑off | Change character’s faction |
| Pets | NZ$18.00 | One‑off | In‑game pet purchase |
| Mounts | NZ$45.00 | One‑off | In‑game mount purchase |
| Guild Transfer & Faction Change | NZ$63.00 | One‑off | Move guild and change its faction |
| Guild Name Change | NZ$36.00 | One‑off | Change guild’s name |
| Character Boost | NZ$108.00 | One‑off | Instant character level boost |
Notes on pricing
These prices applied to World of Warcraft subscriptions and services purchased via Battle.Net in New Zealand as of 7 February 2025.
Blizzard announced later changes to local‑currency handling; check Battle.Net for current NZD pricing and updates.
Your consumer rights in New Zealand
Key legal protections
Consumers in New Zealand are protected by the Consumer Guarantees Act 1993, which ensures digital content and services meet acceptable quality and performance standards.
If digital content or a service does not meet those standards, consumers are entitled to remedies, including repair, replacement or refund.
How this affects Blizzard’s terms
- Statutory rights under the NZ Consumer Guarantees Act cannot be excluded by Blizzard’s Terms of Sale.
- If Blizzard’s policies differ from statutory rights, NZ law will normally take precedence for NZ consumers.
Relevant Blizzard legal reference: Blizzard legal: consumer rights.
Customer experiences
Positive feedback
- Some users report effective support outcomes - for example, account recovery after hacking with friendly, patient staff assistance.
- Positive experiences often cite helpful human support when a dedicated ticket reaches an agent.
Common complaints
- Frequent reports of login and authenticator issues (SMS not arriving, login loops, redirect errors).
- Complaints about slow or automated‑only support, difficulty obtaining refunds for certain items, and account bans without clear resolution.
Documentation checklist
What to collect before contacting support
- Order number or transaction ID from your Battle.Net order history or store receipt.
- Payment method details (last 4 digits, date of transaction) and screenshot of the charge if available.
- Evidence of playtime (screenshots or time stamps) if disputing playtime limits for refunds.
- Account email and Battle.Net tag, plus any support ticket numbers from prior contact.
How to present your case
- State clearly whether the purchase was on Battle.Net or via a mobile store (App Store / Google Play).
- Attach screenshots and receipts, and explain the desired remedy (refund, reversal, or account restoration).
- Keep copies of all correspondence and ticket numbers for follow‑up and escalation.
Common mistakes
Technical and timing errors
Requesting refunds after the 14‑day window or after exceeding the two‑hour playtime limit for games is a frequent error that reduces chances of an approved refund.
Purchases made through mobile stores are often mistakenly submitted to Blizzard support instead of Google/Apple, causing delays.
Process and documentation errors
Not including order IDs, timestamps or proof of non‑use for consumable items (e.g., unopened loot) can lead to denials.
Assuming account bans are reversible without an appeal or not retaining receipts before account closure are common pitfalls.
Comparative recap
Comparison table
| Aspect | Battle.Net (web) | Mobile Stores (App Store / Google Play) |
|---|---|---|
| How to cancel | Via Battle.Net account/order history or support ticket | Via the App Store or Google Play refund/report process |
| Refund window (typical) | 14 days (games/expansions) with playtime < 2 hours | Follow each store’s refund policy and timeframes |
| Playtime rule | Refunds usually denied if playtime ≥ 2 hours | Store may consider playtime differently; check their policy |
| Service exceptions | Some services refundable only within 7 days if unused | Store‑dependent; some consumables non‑refundable |
| NZ legal rights | NZ Consumer Guarantees Act applies; statutory remedies available | NZ law still applies to purchases by NZ consumers; platform terms do not remove statutory rights |
Quick takeaways
- Use Battle.Net order history for web purchases and store refund tools for mobile buys.
- Collect evidence (order IDs, playtime) before contacting support to improve outcomes.
After cancelling
If you receive a refund
Refunds issued to the original payment method can take several business days depending on your bank or payment provider.
Keep refund confirmation emails and monitor your payment account for the credited amount.
If you need more help or want to escalate
- Blizzard refund policy and details: Blizzard refund policy.
- Support guidance for purchases and mobile store issues: Blizzard support: purchases.
- NZ consumer rights reference via Blizzard legal pages: Blizzard legal - consumer rights.
Address
Physical address for Blizzard in New Zealand
Blizzard Ltd. (local postal contact): 8a Jepsen Grove, Upperhutt, Wellington 5018, New Zealand.
How to use this address
You can send postal cancellation requests, copies of signed forms or supporting documents to this address when required by local procedures.
However, for speed and tracking, submit refund and cancellation requests through the Battle.Net support portal first and use post only if instructed or for legal correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.