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Cancellation service #1 in New Zealand
Cancel Proguides: Easy Method
What is Proguides
Service overview
ProGuides is a video-game coaching and membership platform offering coaching, tutorials and membership plans for players and guides.
The service includes on-demand content, live coaching sessions and membership tiers with different benefits for users and guides.
Where ProGuides operates
ProGuides is an online service accessible worldwide; users in New Zealand access the same platform and billing systems as other regions.
This guide focuses on cancelling ProGuides from a New Zealand consumer perspective and on local remedies you may consider.
How to cancel Proguides
Cancel via ProGuides contact channels
- Email support: send a cancellation request to [email protected].
- Website support form: use the support form on the ProGuides website or the site help section to submit a cancellation.
- Pop‑up chat: cancel by requesting cancellation through the website pop‑up chat (when available).
Cancel via app stores (if purchased there)
- Apple (iOS/macOS): manage subscriptions through your Apple ID -> Subscriptions. See Apple support - Subscriptions.
- Google Play (Android): cancel via Google Play Store -> Payments & Subscriptions -> Subscriptions or via the Google Play website. See Google Play cancellation help.
- Note: if you bought through an app store, cancellations must be done through that store; ProGuides cannot directly cancel those subscriptions for you.
What happens when you cancel
Access after cancellation
Cancellations initiated by you remain active until the end of the current billing cycle.
You retain access to paid content and membership features until that cycle ends unless otherwise stated by ProGuides.
Renewals and billing
Cancellation stops future renewals but does not typically reverse charges already billed for the current period.
If ProGuides cancels your subscription, they state refunds will be given pro‑rata for the unused portion.
Will I get a refund?
Official ProGuides refund policy
ProGuides states purchases are final when you cancel; they do not prorate or refund user‑initiated cancellations.
The only stated exception is when ProGuides cancels your subscription - pro‑rata refunds may apply in that case.
Practical exceptions and anecdotal reports
Anecdotal reports show some users have received courtesy refunds after disputes or pressure, though these are not guaranteed.
There is no explicit 14‑day cooling‑off right listed in ProGuides’ published cancellation information.
Proguides plans and pricing
Overview of available plans
The following fees are for ProGuides New Zealand membership and concession categories as listed by ProGuides NZ.
No consumer-facing monthly digital subscription prices in NZD were located for standard service tiers.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Affiliate Member | NZ$65 + NZ$30 one‑off joining fee | Annual | Aimed at aspiring or part‑time guides; educational tours, newsletters, webinars, mentorship opportunities |
| Full Member | NZ$130 + NZ$30 one‑off joining fee | Annual | For guides with ≥2 years experience & ≥120 guiding days; requires First Aid certificate and references; full member benefits |
| Industry Partner Member | NZ$245 | Annual | For tourism‑related businesses; advertising jobs, recruitment visibility, promotion and industry representation |
| DOC Concession (Annual Management Fee) | NZ$50 + GST + NZ$25 admin fee | Annual | Required for guiding on DOC land; annual management & admin fee plus activity‑based per‑client fees |
Your consumer rights in New Zealand
Relevant NZ consumer protections
New Zealand consumer law (including the Consumer Guarantees Act and Fair Trading Act) may provide remedies if a service is not as described or is unfit for purpose.
Digital services are treated differently in some cases, so outcomes depend on the exact circumstances and the nature of the purchase.
How this affects ProGuides cancellations
ProGuides’ published policy does not offer a 14‑day cooling‑off period; however, you may still have rights under NZ law in specific cases.
If you believe the service was misrepresented, faulty or not delivered, consider lodging a complaint with NZ consumer authorities or seeking dispute resolution.
Customer experiences
Positive feedback
Trustpilot reviews are largely positive, with around 91% five‑star ratings and praise for coaching quality from many users.
Some users report improved in‑game performance and recommend ProGuides for those wanting to start winning.
Negative feedback
Common complaints include unresponsive coaches, refund disputes, misleading auto‑renewal expectations and outdated content.
Several reviewers say cancellations or refund requests were difficult, with some needing to escalate to obtain a courtesy refund.
Documentation checklist
Information to gather before you cancel
- Order/transaction ID and date of purchase.
- Email address used for the account and account username.
- Payment method details (last four digits or PayPal transaction ID).
Evidence to keep for disputes
- Screenshots of subscription status, billing statements and cancellation requests.
- Copies of emails, chat logs and any confirmation messages from ProGuides or the app store.
- Receipts from Apple/Google if the purchase went through an app store.
Common mistakes
Expecting immediate refunds
A common error is assuming cancellation will trigger a refund for the current billing period. ProGuides’ policy states charges are final for user‑initiated cancellations.
Always check whether you were charged through ProGuides directly or via an app store before expecting a refund.
Confusing cancellation channels
Users sometimes cancel on the ProGuides website when their subscription is billed by Apple or Google; those subscriptions must be cancelled through the app store.
Not saving cancellation confirmations or failing to record call/chat transcripts makes disputes harder to resolve later.
Comparative recap
Quick channel comparison
The table below compares direct ProGuides cancellations with app‑store purchases on key points you require to act.
Use the row that matches how you were billed before taking action.
Comparison table
| Where you bought it | Where to cancel | Refund policy | When cancellation takes effect | Notes |
|---|---|---|---|---|
| Direct via ProGuides website | [email protected] or website support form or site chat | No refunds for user cancellations; pro‑rata refunds only if ProGuides cancels | End of current billing cycle | No phone/text cancellations; keep confirmation emails |
| Apple App Store | Manage via Apple ID → Subscriptions (Apple support) | Apple handles refunds/returns per its policies; ProGuides cannot directly cancel | Effective per Apple subscription rules (usually end of paid period) | Cancel through Apple subscriptions to stop renewals |
| Google Play | Google Play Store → Payments & Subscriptions → Subscriptions or Google Play website | Refunds handled by Google Play per their policy; past charges typically not automatically refunded | Stops future renewals; access usually remains until period end | Use Google Play account to manage and request refunds |
After cancelling
What to do next
Save your cancellation confirmation and any correspondence from ProGuides or the app store.
Monitor your bank or card statement to ensure no further unexpected renewals occur.
Helpful links and escalation
- ProGuides support email: [email protected]
- Donotpay ProGuides cancellation guide: Cancel ProGuides (Donotpay)
- Apple subscriptions help: Apple support - Subscriptions
- Google Play subscription help: Google Play cancellation help
- New Zealand Commerce Commission (consumer guidance): https://comcom.govt.nz
Address
Primary postal address
ProGuides New Zealand Inc.
123 Woodglen Road, Glen Eden, Auckland 0602, New Zealand
Alternative address and note
Alternative: 9 Rushland Rise, Pukekohe 2120, Auckland, New Zealand (confirm current address before sending formal correspondence).
If you plan to send physical documents, verify the address on ProGuides’ website or by contacting support first.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.